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Mercure Sydney Parramatta

4.5 star property

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Photo gallery for Mercure Sydney Parramatta

Front of property - evening/night
Breakfast, lunch and dinner served
Outdoor pool, sun loungers
Lobby
Superior King Room | In-room safe, individually furnished, desk, laptop workspace

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Gym
  • Housekeeping
$122
includes taxes & fees
Nov 23 - Nov 24

Explore the area

View in a map
106 Hassall Street, Rosehill, NSW, 2142
  • Place, Rosehill Gardens Racecourse
    ‪5 min walk‬
  • Place, Accor Stadium
    ‪6 min drive‬
  • Place, Qudos Bank Arena
    ‪6 min drive‬
  • Airport, Sydney, NSW (SYD-Kingsford Smith Intl.)
    ‪21 min drive‬

Room options

View all photos for Superior King Room

In-room safe, individually furnished, desk, laptop workspace

Superior King Room

7.6 out of 10
Good
(4 reviews)
  • 356 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Spa Suite

Executive Spa Suite | In-room safe, individually furnished, desk, laptop workspace

Executive Spa Suite

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | In-room safe, individually furnished, desk, laptop workspace

Classic Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Accessible

In-room safe, individually furnished, desk, laptop workspace

Classic Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Classic Twin Room, 2 Double Beds

Classic Twin Room, 2 Double Beds | In-room safe, individually furnished, desk, laptop workspace

Classic Twin Room, 2 Double Beds

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

In-room safe, individually furnished, desk, laptop workspace

Junior Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Twin Room, 2 Double Beds

In-room safe, individually furnished, desk, laptop workspace

Superior Twin Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior
Novotel Sydney Parramatta
  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
3.8 out of 5, Good, 1,001 reviews
Novotel Sydney Parramatta

About this property

Mercure Sydney Parramatta

4.5-star hotel in Rosehill
An outdoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Mercure Sydney Parramatta offers 165 accommodations with safes and complimentary newspapers. Each accommodation is individually furnished. Plasma televisions come with premium satellite channels and pay movies. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor tennis court, an outdoor pool, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Mercure Sydney Parramatta provides an outdoor tennis court and a 24-hour fitness center. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wired and wireless Internet access.

This 4.5-star property offers access to a business center and a meeting room. Event facilities measuring 1431 square feet (133 square meters) include conference space. This luxury hotel also offers a terrace, a vending machine, and multilingual staff. Parking is available onsite for a surcharge.

Mercure Sydney Parramatta is a smoke-free property.

Mercure Sydney Parramatta has a restaurant serving breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (AUD 20 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • M Restaurant and Bar

Things to do

  • 24-hour gym
  • Outdoor pool
  • Outdoor tennis court

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,431 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 7 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • HDTV with premium cable/satellite channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 60 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: AUD 20 per night (in/out privileges)
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: AUD 60 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 17 065 560 885

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Mercure Hotel Parramatta
Mercure Parramatta
Mercure Sydney Parramatta Hotel
Mercure Sydney Parramatta
Mercure Sydney Parramatta Hotel Rosehill
Mercure Hotel Sydney Parramatta
Mercure Hotel Rosehill
Mercure Sydney Parramatta Rosehill
Mercure Sydney Parramatta Hotel
Mercure Sydney Parramatta Rosehill
Mercure Sydney Parramatta Hotel Rosehill

Reviews

Mercure Sydney Parramatta Reviews

7.8

Good

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness
Rating 10 - Excellent. 336 out of 1000 reviews
Rating 8 - Good. 353 out of 1000 reviews
Rating 6 - Okay. 172 out of 1000 reviews
Rating 4 - Poor. 95 out of 1000 reviews
Rating 2 - Terrible. 44 out of 1000 reviews

Reviews

8/10 Good

Odin

Stayed 1 night in Jul 2025

8/10 Good

Stephen

Liked: Cleanliness, property conditions & facilities
Great staff . Friendly
Stayed 1 night in Jul 2025

6/10 Okay

Alison

Stayed 1 night in Jul 2025

6/10 Okay

Gautham

Disliked: Property conditions & facilities
Not upto accor standards or 4* accommodation, also utensils not cleaned properly or too old for breakfast
Stayed 3 nights in Jul 2025

4/10 Poor

Peter

Traveled with family
Liked: Cleanliness
On the advertising it says pay films but that’s not true and I can’t even control the air conditioner as it lock. Other than that everything was fine.
Stayed 1 night in Jul 2025

10/10 Excellent

Ronald, Minto

Stayed 6 nights in Apr 2025

8/10 Good

Peter

Traveled with family
Stayed 2 nights in Jun 2025

8/10 Good

yvonne

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We missed the horse in the foyer. We could use some breakfast bowls & cutlery in the room. We like having the fridge. We love the room size & location.
Sunrise from the bed.
Alfred St bridge.
Stayed 5 nights in Jun 2025

10/10 Excellent

Kristian

Stayed 1 night in Jun 2025

10/10 Excellent

Darren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was amazing. Upgraded to another room. Clean, friendly environment.will stay here again.
Stayed 1 night in Jun 2025

10/10 Excellent

Renata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good condition
Stayed 1 night in Jun 2025

4/10 Poor

Peter

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Kristian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean good business hotel
Stayed 1 night in May 2025

4/10 Poor

Sioun

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Tok

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
Stayed 1 night in May 2025

6/10 Okay

Oriella

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The room had just been touched up with paint and still had the industrial heater in the room - the smell was horrible. Add to this the extremely outdated facilities and threadbare carpet it was not a great stay. Front office tried to help but were not even able to provide an invoice on checking out!
Stayed 2 nights in May 2025

8/10 Good

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay, comfortable, clean & good breakfast, although probably due for a bit of an upgrade in the near future
Stayed 2 nights in May 2025

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, bed comfy, bathroom excellent. Staff were welcoming Would highly recommend hotel
Stayed 1 night in May 2025

6/10 Okay

Deanna

Business traveler
Liked: Staff & service
Disliked: Cleanliness

Cleaners need some training

Check in was easy and hassle free, it is unfortunate that the rooms are not maintained or cleaned well. Calcium build up and mould in shower, dust caked between skirting board and carpet. I’m not sure how hard it is to use a crevice attachment on the vacuum unit. Poor job from the cleaners that’s for sure.
Stayed 1 night in May 2025

10/10 Excellent

DIno

Stayed 2 nights in May 2025

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall
Stayed 2 nights in May 2025

8/10 Good

Pasquale

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will Stay Here Again

Stayed 2 nights in May 2025

10/10 Excellent

Ben

Stayed 1 night in Apr 2025

4/10 Poor

Russell

Liked: Cleanliness
Disliked: Property conditions & facilities
Wet brown patch in the bathroom ceiling. Scrunched up plastic shower curtain. Really run down
Stayed 2 nights in Apr 2025

4/10 Poor

Brian

Business traveler

Horrible n that's just the start.

I stayed at this property for 8 nights and was very disappointed with the overall experience. Dirty dishes were left on the floor outside rooms for over 24 hours without being cleaned up, which was quite unhygienic and unpleasant. During my entire stay, the staff never greeted me or offered any kind of welcome, which made the atmosphere feel cold and uninviting. The room itself lacked basic modern features—there was no smart TV, and the Foxtel service was fuzzy and didn’t work properly. I attempted to order room service and called repeatedly for over an hour with no answer. Eventually, I gave up and went across the road to eat. To top it off, the checkout experience was just as impersonal. The staff member at the desk didn’t speak to me at all—she simply handed me the bill with the EFTPOS machine beside it, offering no goodbye or thank you. Overall, the lack of hospitality and poor service made for a disappointing stay. I would not return or recommend this hotel.
Stayed 8 nights in Apr 2025