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Sydney Central Hotel managed by The Ascott Limited

4.0 star property

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Photo gallery for Sydney Central Hotel managed by The Ascott Limited

Exterior
Daily full breakfast (AUD 36 per person)
Reception
Terrace/patio
Superior Twin Room | Minibar, in-room safe, desk, laptop workspace

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
169-179 Thomas Street, Haymarket, NSW, 2000
  • Capitol Theatre
    ‪5 min walk‬
  • International Convention Centre Sydney
    ‪7 min walk‬
  • Hyde Park
    ‪10 min walk‬
  • Sydney, NSW (SYD-Kingsford Smith Intl.)
    ‪9 min drive‬

Room options

View all photos for Standard Twin Room

Standard Twin Room | Minibar, in-room safe, desk, laptop workspace

Standard Twin Room

8.6 out of 10
Excellent
(26 reviews)
  • 344 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Twin Room

Executive Twin Room | Minibar, in-room safe, desk, laptop workspace

Executive Twin Room

9.0 out of 10
Wonderful
(2 reviews)
  • 344 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room

Superior Room | Minibar, in-room safe, desk, laptop workspace

Superior Room

9.0 out of 10
Wonderful
(13 reviews)
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room | Minibar, in-room safe, desk, laptop workspace

Superior Twin Room

10.0 out of 10
Exceptional
(6 reviews)
  • 344 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room

Executive Room | Minibar, in-room safe, desk, laptop workspace

Executive Room

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | Minibar, in-room safe, desk, laptop workspace

Standard Room

9.2 out of 10
Wonderful
(35 reviews)
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Suite

Premier Suite | Minibar, in-room safe, desk, laptop workspace

Premier Suite

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

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Front of property

Mercure Sydney

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  • Free WiFi
  • Restaurant
  • Air conditioning
4.3 out of 5, Excellent, (1128)
$135 nightly
The price is $135 total
includes taxes & fees
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About this property

Sydney Central Hotel managed by The Ascott Limited

4-star hotel in Haymarket
An outdoor pool, a restaurant, and a 24-hour fitness center are available at this hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a coffee shop/cafe, and self parking. Housekeeping is available on request.
Sydney Central Hotel managed by The Ascott Limited offers 255 air-conditioned accommodations with minibars and safes. A pillow menu is available. LCD televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Sydney hotel provides complimentary wired Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sydney Central Hotel managed by The Ascott Limited features an outdoor pool and a 24-hour fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wired and wireless Internet access.

This 4-star property offers access to a business center and 12 meeting rooms. Event facilities measuring 2960 square feet (275 square meters) include conference space. This business-friendly hotel also offers a terrace, multilingual staff, and tour/ticket assistance. Onsite parking is available (surcharge), along with a car charging station.

Sydney Central Hotel managed by The Ascott Limited has designated areas for smoking.

Full breakfasts are available for a surcharge between 6:30 AM and 10:30 AM on weekdays.
Thomas St Kitchen and Bar - This restaurant serves breakfast, lunch, and dinner.
24-hour room service is available.

Languages

Chinese (Mandarin), English, French, Russian

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (AUD 45 per night; includes in/out privileges)

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; AUD 36 for adults and AUD 19 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Thomas St Kitchen and Bar

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12 meeting rooms
  • 2,960 square feet of conference space
  • Business center

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • Elevator

More

  • 10 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 2.2 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 60.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately AUD 36 for adults and AUD 19 for children
  • Self parking fee: AUD 45.00 per night (in/out privileges)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 2.2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Pool access available from 6:00 AM to 10:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Novotel Hotel Sydney Central
Novotel Sydney Central
Sydney Central Novotel
Novotel Sydney Central Hotel
Novotel Sydney Central
Sydney Central Hotel Managed by The Ascott Limited Hotel
Sydney Central Hotel Managed by The Ascott Limited Haymarket

Sydney Central Hotel managed by The Ascott Limited Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 564 out of 1001 reviews
Rating 8 - Good. 316 out of 1001 reviews
Rating 6 - Okay. 85 out of 1001 reviews
Rating 4 - Poor. 25 out of 1001 reviews
Rating 2 - Terrible. 11 out of 1001 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael Angelo Santos, Annandale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Jammie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a convenient location, clean & tidy rooms. The pool was a great bonus. Breakfast was lovely, fresh & so many options.
Stayed 1 night in Apr 2025

6/10 Okay

David

Disliked: Staff & service
The location is fantastic, very central. It's a few minutes walk from Central Station. With public transport so cheap, it's easy to get to the airport without the need for a taxi and at minimal cost. For its location, it was cheap to stay here. However I personally did not think it was the cleanest. The room was tired. There is no mirror unless you went into the bathroom, which could have had a much better designed shower. I thought the hotel reception staff were poor, except for the lady at check out. To be honest next time in Sydney I will look for somewhere else to stay even if its costs more.
Stayed 1 night in Apr 2025

10/10 Excellent

Robyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is the second time ive stayed here and Ive already booked again. Great position for restaurants,train,tram and shopping..Lovely breakfast. Room is spacious and comfortable. Staff a friendly and helpful.
Stayed 9 nights in Apr 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service
Nice place..
Stayed 1 night in Mar 2025

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Michelle

Liked: Cleanliness
Disliked: Staff & service
We have stayed here for about 20 years through all the changes of ownership and management. We’ve really noticed the difference in this management - the quality is so much lower. No spoons in the room to stir a cup of tea, knocking on the door at 8.15 on a Saturday because the cleaner wanted to come and clean before we even got downstairs for breakfast and managers that would just stare at you
Stayed 2 nights in Apr 2025

4/10 Poor

Blair

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Well - Staff need to follow through on requests. The hand soap is very caustic - many of my friends who were staying here at the same time experienced the same. We approached reception & notified & requested some different soap perhaps the small bar versions. Left my number, etc - NOTHING! ALSO...... You were advertising all week $8 local & international Beers. However you were not passing this price on ! When told - played dumb. "Can't do anything about it " - you were replied to - "perhaps take down All the Posters advertising it" - just received a dumb expression back. Hospitality is exactly that - the care, concern, communication & service towards strangers paying to stay or those visiting! Outside around the property needs a fair bit of cleaning up. The Housekeeping staff were excellent - helpful & did an excellent job keeping the room clean.
Stayed 5 nights in Apr 2025

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, comfortable bed and great amenities
Stayed 3 nights in Apr 2025

8/10 Good

Juanita

Business traveler
Liked: Cleanliness, staff & service, amenities
Always love staying here Super convenient, comfy bed and linen and great buffet breakfast always !
Stayed 1 night in Mar 2025

8/10 Good

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities
Location was good Rooms/building in general looks old/aged
Stayed 1 night in Mar 2025

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Reasons to always choose this hotel

Thank you to the staff You made our trip even more special! A surprise getaway with my 5 year old to attend her first concert.
Stayed 1 night in Mar 2025

10/10 Excellent

Adam

Stayed 2 nights in Mar 2025

8/10 Good

Shankar

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good Central Hotel for short City stays
Stayed 1 night in Mar 2025

10/10 Excellent

Anna

Stayed 1 night in Feb 2025

8/10 Good

Eric

Traveled with family
This hotel is ok. There were no outlets by the bed. There was carpet in the room, which I think is gross to walk around on. The hallway felt like we were in a college dorm with ceiling tiles. The ramp to roll our suitcases into the lobby was hard to find (we never found it.)
Stayed 2 nights in Mar 2025

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close and handy to everything - staff very accommodating. Room was very clean and roomy.
Stayed 1 night in Mar 2025

8/10 Good

Wayne

Traveled with family
Liked: Cleanliness
Location
Stayed 3 nights in Mar 2025

10/10 Excellent

Taylor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 3 nights in Mar 2025

10/10 Excellent

Ann, Westminster

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Vanessa

Stayed 2 nights in Feb 2025