8/10 Good
Karen
May 11, 2025
Liked: Cleanliness, staff & service
Novotel Darling Harbour is well positioned, great staff and really comfortable beds. The rooms are tired and in need of refurbishment. The vanity basin was cracked and had been repaired really badly, with the coating applied to cover the crack peeling. Pillows are terribly uncomfortable and out of 8 pillows in the room only one didn't feel like sleeping on a brick. The toilet paper is something you expect in a 1-Star hotel or public toilet. The grab rail in the bathroom is loose which is a safety hazard. The staff were really helpful in providing accessible parking as one of our party is not very mobile. Overall a good experience but the place is in need of attention and it looks like they're cost cutting to increase profits.
Karen
Stayed 2 nights in May 2025