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Novotel Sydney West HQ Hotel

4.0 star property

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Photo gallery for Novotel Sydney West HQ Hotel

6 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
3 bars/lounges
Exterior
1 bedroom, in-room safe, desk, blackout drapes
Indoor pool

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Gym
  • 24/7 front desk

Explore the area

Map
55 Sherbrooke Street, Rooty Hill, NSW, 2766
  • Sydney Coliseum Theatre
    ‪3 min walk‬
  • Blacktown International Sportspark
    ‪3 min drive‬
  • Sydney Motorsport Park
    ‪6 min drive‬
  • Sydney, NSW (SYD-Kingsford Smith Intl.)
    ‪37 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

1 bedroom, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(5 reviews)
  • 301 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | 1 bedroom, in-room safe, desk, blackout drapes

Deluxe Suite, 1 King Bed

7.0 out of 10
Good
(4 reviews)
  • 344 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | 1 bedroom, in-room safe, desk, blackout drapes

Apartment, 1 Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 2 Queen Beds

Deluxe Suite, 2 Queen Beds | 1 bedroom, in-room safe, desk, blackout drapes

Deluxe Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Twin Room, 2 Twin Beds

Standard Twin Room, 2 Twin Beds | 1 bedroom, in-room safe, desk, blackout drapes

Standard Twin Room, 2 Twin Beds

9.2 out of 10
Wonderful
(11 reviews)
  • 301 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | 1 bedroom, in-room safe, desk, blackout drapes

Superior Room, 2 Queen Beds

9.4 out of 10
Exceptional
(26 reviews)
  • 301 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

1 bedroom, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed

10.0 out of 10
Exceptional
(12 reviews)
  • 301 sq ft
  • Sleeps 4
  • 1 King Bed

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About this property

Novotel Sydney West HQ Hotel

4-star hotel in Rooty Hill
Along with 6 restaurants, this hotel has an indoor pool and 3 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, 2 coffee shops/cafes, and a conference center are onsite. Housekeeping is available on request.
Novotel Sydney West HQ Hotel offers 164 accommodations with safes and complimentary bottled water. LCD televisions come with digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers and hair dryers.

This Sydney hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Novotel Sydney West HQ Hotel features an indoor pool and a fitness center. Dining is available at one of the hotel's 6 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. Guests can unwind with a drink at one of the hotel's 3 bars/lounges. Public areas are equipped with complimentary wired and wireless Internet access.

This 4-star property offers access to a business center and meeting rooms. This business-friendly hotel also offers a terrace, a vending machine, and a garden. Guests can use the indoor pool at a partner property. Limited complimentary onsite parking is available on a first-come, first-served basis.

Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 9:30 AM and on weekends between 7:00 AM and 10:30 AM.
33Grill Bar & Dining - This restaurant specializes in Mediterranean cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Steak & Oyster Co - This bistro specializes in seafood and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Chu Restaurant - This restaurant specializes in Asian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Pizzaperta Manfredi - This bistro specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
New Town Thai - This restaurant specializes in Thai cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends; AUD 38 per person
  • 2 coffee shops/cafes
  • 3 bars/lounges
  • 6 restaurants

Restaurants on site

  • 33Grill Bar & Dining
  • Chu Restaurant
  • New Town Thai
  • Pizzaperta Manfredi
  • Steak & Oyster Co

Things to do

  • Gym
  • Indoor pool
  • Indoor pool (guest access)

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2009
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: AUD 100.00

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property's pool is closed from December 20 to January 3 yearly.

Renovations and closures

The following facilities are closed on Christmas Day and New Year's Day:
  • Fitness facilities
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 15 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 40.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately AUD 38 per person
  • Late check-out fee: AUD 100.00 (subject to availability)
  • Rollaway bed fee: AUD 40.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Novotel Hotel Rooty Hill Sydney
Novotel Rooty Hill Sydney
Novotel Sydney Rooty Hill
Novotel Sydney Rooty Hill Hotel Rooty Hill
Novotel Sydney Rooty Hill Hotel
Novotel Sydney West HQ Hotel Rooty Hill
Novotel Sydney West HQ Rooty Hill
Novotel Sydney West HQ

Novotel Sydney West HQ Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 675 out of 1000 reviews
Rating 8 - Good. 254 out of 1000 reviews
Rating 6 - Okay. 39 out of 1000 reviews
Rating 4 - Poor. 15 out of 1000 reviews
Rating 2 - Terrible. 17 out of 1000 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ben

Stayed 1 night in Feb 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Jason

Stayed 1 night in Mar 2025

10/10 Excellent

John

As acvertised
Stayed 3 nights in Mar 2025

10/10 Excellent

Max

Stayed 4 nights in Mar 2025

10/10 Excellent

David

Stayed 1 night in Mar 2025

6/10 Okay

Shiralee

Traveled with family
Liked: Cleanliness, staff & service, amenities
Room & service were great, was just REALLY disappointed that not only was the pool not even IN the hotel (which was a selling point for booking) but it was already closed when we checked in. TV in the room was also super small but aside from that, it was a decent stay but WAY overpriced for what it was
Stayed 1 night in Mar 2025

10/10 Excellent

The

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 5 nights in Mar 2025

10/10 Excellent

Alex

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy acces to food placed in the RSL next door
Stayed 2 nights in Feb 2025

6/10 Okay

Hebe

Disliked: Cleanliness
There were bugs in the bedding and kitchen area of the room.
Stayed 1 night in Jan 2025

8/10 Good

Bianca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2025

10/10 Excellent

Joanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was great service and easy to get to
Stayed 1 night in Jan 2025

8/10 Good

Karl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good
Stayed 2 nights in Jan 2025

10/10 Excellent

Adam

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet evening

Pleasant but pricey.
Stayed 1 night in Jan 2025

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Verified traveler

Disliked: Staff & service

Poor Customer service

The customer service on arrival was terrible no greeting of effort to try give a solution on a request for early check in. A Fijian lady in front counter very poor hospitality skills. I was only helped by an Australian man an hour later doing his best to support me. This was the worst customer service but always stayed here this will be our last
Stayed 2 nights in Jan 2025

6/10 Okay

Brett

Business traveler
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

8/10 Good

Gursharan

Stayed 7 nights in Dec 2024

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy, TV size could do with an up grade, House keeping hit and miss sometimes we didn’t get all the complimentary items renewed.
Stayed 12 nights in Dec 2024

2/10 Terrible

Shady

Disliked: Cleanliness, staff & service, property conditions & facilities
I personally, had a traumatising, horrible, unwarranted, without reason, the most utterly disgusting experience ever to be endured by an individual.
Stayed 10 nights in Dec 2024

10/10 Excellent

Chau

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel and area to stay but a bit far from sydney cbd.
Stayed 1 night in Jan 2025

10/10 Excellent

Micheal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Sohrab

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good for staying
Stayed 4 nights in Dec 2024

10/10 Excellent

Abdul Latif

Liked: Cleanliness, staff & service, property conditions & facilities
All were good
Stayed 4 nights in Dec 2024

10/10 Excellent

Ray

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff member Lani was very pleasant, polite and professional. Location excellent and the room was perfect. Will definitely stay again.
Stayed 1 night in Dec 2024