4/10 Poor
Andrew
Traveled with partner
Sep 28, 2024
Liked: Cleanliness
Pros- best area in Sydney
Cons- checked in early and room not ready ( this was fine as checkin is at 1400
- tried to get room at 1400 and staff couldn’t find reservation then room wasn’t ready
- room on 8th floor stank of smoke and had the sofa bed made up
- staff able to move us but to level 5, then couldn’t find our bags
- cleaning staff repeatedly knocked on doors for cleaning prior to 0930 and when asked to come back mostly didn’t
This is not a staffing issue and any fault is with management. We lived in the complex prior to 2020 and the hotel has deteriorated. As this is one of Accors flagship products it was poor. There are better places to stay in Sydney, not recommended
Andrew
Stayed 5 nights in Sep 2024