6/10 Okay
Ross
Oct 2, 2025
Liked: Cleanliness, property conditions & facilities, room comfort
I’ve stayed at The Langham in London and expected the same standards here.
Sadly it disappointed. The hotel itself is lovely, but the service and attention to detail (with a coupe of exceptions in the bar) was underwhelming and, at times, absent.
I had billing errors, poor understanding of my very clear English requests, errors with room service, a very poor breakfast service in the restaurant, an inability to get the ‘legendary’ afternoon tea - apparently there is only one sitting and it has to be prebooked (which no one told me until I turned up at 3pm today to find no afternoon tea service), and there was no crème de cassis for the kir royale I ordered.
Genuinely underwhelming, disappointing and I am unlikely to return. Sydney has other hotels that are more on point these days.
A great shame.
A very underwhelming experience
Ross
Stayed 7 nights in Sep 2025






























