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Hotel Concord Syracuse, Ascend Hotel Collection

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Concord Syracuse, Ascend Hotel Collection

Standard Room, 2 Queen Beds, Non Smoking | Hypo-allergenic bedding, pillowtop beds, individually decorated
Lobby
Free daily continental breakfast
Hypo-allergenic bedding, pillowtop beds, individually decorated
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Housekeeping
  • Gym
  • Pet friendly
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
6605 Old Collamer Rd S., East Syracuse, NY, 13057
  • NBT Bank Stadium
    ‪9 min drive‬
  • St. Joseph's Hospital Health Center
    ‪9 min drive‬
  • Clinton Square
    ‪9 min drive‬
  • Syracuse, NY (SYR-Hancock Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Hypo-allergenic bedding, pillowtop beds, individually decorated

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Hypo-allergenic bedding, pillowtop beds, individually decorated

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Hypo-allergenic bedding, pillowtop beds, individually decorated

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking

Hypo-allergenic bedding, pillowtop beds, individually decorated

Standard Room, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, pillowtop beds, individually decorated

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Concord Syracuse, Ascend Hotel Collection

East Syracuse hotel with free weekday breakfast
This smoke-free hotel features a 24-hour fitness center, a 24-hour business center, and coffee/tea in a common area. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Hotel Concord Syracuse, Ascend Hotel Collection offers 110 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. Premium cable television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This East Syracuse hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.
Wireless Internet access is complimentary. This hotel offers access to a 24-hour business center and meeting rooms. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a 24-hour fitness center, a vending machine, and a picnic area. Complimentary uncovered self parking is available on site, along with a car charging station.

Hotel Concord Syracuse, Ascend Hotel Collection is a smoke-free property.

A complimentary continental breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Meeting rooms

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 46-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 35 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
An off-leash area is available

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Baymont Inn East Syracuse
Baymont East Syracuse
Hotel Concord Syracuse
Best Western Plus East Syracuse Inn
Hotel Concord Syracuse Ascend Hotel Collection
Hotel Concord Syracuse, Ascend Hotel Collection Hotel
Hotel Concord Syracuse, Ascend Hotel Collection East Syracuse

Hotel Concord Syracuse, Ascend Hotel Collection Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 347 out of 1000 reviews" "
Rating 8 - Good. 331 out of 1000 reviews" "
Rating 6 - Okay. 119 out of 1000 reviews" "
Rating 4 - Poor. 108 out of 1000 reviews" "
Rating 2 - Terrible. 95 out of 1000 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Karen

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hot water but wasn’t terrible.
Stayed 1 night in Oct 2024

2/10 Terrible

Joshua

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a property that looks ok in pictures but is an absolute dump in person. This is an old Best Western that got a coat of paint slapped on it and was rebranded. The rooms are flimsy, the hallways are dirty, and the area around it is downright unsafe. There were people meandering around the parking lot all night, and obvious that the park next to the property was sketchy.
Stayed 1 night in Aug 2024

4/10 Poor

Gabrielle

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2024

2/10 Terrible

Verified traveler

Stayed 5 nights in Oct 2024

8/10 Good

josie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel was nice and the breakfast was very good..the room was nice and the soaps and lotions in the shower and bathroom were wonderful..all was good except that our towels werent changed and no one came in to clean the room which seemed strange
Stayed 2 nights in Oct 2024

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

Andrew

Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Jamie

Stayed 2 nights in Sep 2024

10/10 Excellent

Lamaryia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was very good. The staff was very nice! They even gave my children candy
Stayed 2 nights in Oct 2024

6/10 Okay

SunMee

Business traveler
Disliked: Cleanliness
Stayed 1 night in Oct 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly nice.
It is a rather nice hotel. It looks like it wouldn't be because of the condition of the hallways, but the rooms are quite nice. The bed is comfortable and high. You have to climb up to get in. Great for people like me who are tall. Water pressure was good, but there was no hot water for the first 3 days of my stay. Got a generous discount for the entire visit. The bathtub was cracked and didn't drain well, but was adequate for showering. Wifi was good and strong. Did not lose connection while in meetings. Rooms were quiet, except for when they were being cleaned. Breakfast was nice and offered lots of variety. Location is not walkable, but close to the major roadways.
Stayed 6 nights in Oct 2024

4/10 Poor

Mary P

Liked: Cleanliness, staff & service, property conditions & facilities
Upon check-in after a cross country flight and car rental, yes, I was a bit fatigued yet energized by arrival to hotel. The receptionist was on the phone and did not acknowledge my arrival to the hotel. This was very disappointing. Good to great customer service involves, eye contact, smile and head nod at the minimum. This was not available from the attendant behind the desk. I do suggest there is room for improvement in this basic customer care non-verbal language. Thank you
Stayed 3 nights in Oct 2024

2/10 Terrible

maitreyee

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property called me to inform that they have no hot water available and they will give me free cancellation and full refund. And after I requested cancellation from Expedia, property is not answering any calls from Expedia agent for approval and my money is still pending with them. Worst experience.
Stayed 1 night in Oct 2024

2/10 Terrible

John Earl

Disliked: Amenities
Reservation canceled because no hot water
Stayed 1 night in Oct 2024

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hand soap dispenser empty. Took two days to get it replaced.
Stayed 3 nights in Oct 2024

2/10 Terrible

Austin

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no hot water! I was told there was an issue upon arriving and that it would be fixed that night. The next morning there was still not hot water. Unacceptable. I want a refund!
Stayed 1 night in Oct 2024

10/10 Excellent

Ferda, Madison

Stayed 1 night in Sep 2024

10/10 Excellent

Joanne

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I felt very comfortable with my room, clerks were very accommodating. Morning breakfast crew were very good provided excellent service.
Stayed 1 night in Sep 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best budget hotel in the Syracuse area. I've stayed here four times as I traveled from out of state to attend my grad program at SU, and it blows the other budget hotels out of the water. It's consistently clean and well-kept; the staff is approachable (they accommodate a late check out free of charge); there's an ok-ish gym; and the wi-fi and TV work perfectly. If you're traveling on a budget, this is the way to go.
Stayed 1 night in Sep 2024

2/10 Terrible

Sarah

Stayed 1 night in Aug 2024

2/10 Terrible

David

Traveled with group
Disliked: Staff & service, property conditions & facilities
No service
Literally had to beg to get anyone to service the room. Assured every morning and night that the room would be serviced and it never was until finally the third day they showed up after everything was already done and I complained again, they came back to service our room.
Stayed 4 nights in Sep 2024

4/10 Poor

Jeff

Business traveler
Disliked: Staff & service, amenities
There were no towels in either room
Stayed 1 night in Sep 2024

4/10 Poor

Sarah

Traveled with family
Not hapoy
The man working h the front desk did not look professional at all no uniform he had on a black hoodie with the hood up. The girl working the front desk did not greet anyone I didn’t even know there was a second person at the front desk. She also had street clothes on. The carpet in the room had a huge stain on it between the beds. One if the comforters had a dirt mark on it. There was no black out curtain so the lights from the parking lot shined in the room all night. I stayed 2 nights- the cleaning service never came to replenish towels or rest the room. The cost of the room well exceeded the hotel and services. Will not be back
Stayed 2 nights in Sep 2024

4/10 Poor

Roxanne

Disliked: Staff & service, property conditions & facilities
N/a
Stayed 2 nights in Sep 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff. Clean rooms and very safe
Stayed 1 night in Sep 2024