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Best Western Liverpool-Syracuse Inn & Suites

2.5 star property

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Photo gallery for Best Western Liverpool-Syracuse Inn & Suites

Relax in a spacious room with a large bed, desk, and sofa.
Relax in our inviting lobby with a fireplace, flat-screen TV, and comfortable seating area.
Cozy living room with a comfortable sofa set, armchairs, and fireplace.
Welcome to our hotel, featuring a contemporary design with a flat roof and landscaped entrance.
Relax in a comfortable seating area with a sofa and table, and enjoy convenient amenities like a minibar and TV.

Reviews

6.4 out of 10

Popular amenities

  • Hot Tub
  • Pool
  • Pet friendly
  • Laundry
  • Breakfast included
  • 24/7 front desk

Explore the area

Map
136 Transistor Pkwy, Liverpool, NY, 13088
  • Destiny USA
    ‪4 min drive‬
  • St. Joseph’s Health Amphitheater at Lakeview
    ‪10 min drive‬
  • New York State Fairgrounds
    ‪10 min drive‬
  • Syracuse, NY (SYR-Hancock Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

Mini-refrigerator

Standard Room, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

1 bedroom, blackout drapes, iron/ironing board, cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

1 bedroom, blackout drapes, iron/ironing board, cribs/infant beds

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | 1 bedroom, blackout drapes, iron/ironing board, cribs/infant beds

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

1 bedroom, blackout drapes, iron/ironing board, cribs/infant beds

Standard Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Mini-refrigerator

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub | 1 bedroom, blackout drapes, iron/ironing board, cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Mini-refrigerator

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

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About this property

Best Western Liverpool-Syracuse Inn & Suites

Liverpool hotel with indoor pool
An indoor pool, a 24-hour fitness center, and a hot tub are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and laundry facilities are onsite. Housekeeping is available on request.
Best Western Liverpool-Syracuse Inn & Suites offers 61 air-conditioned accommodations with coffee/tea makers and hair dryers. LCD televisions come with cable channels. Bathrooms include bathtubs or showers and complimentary toiletries.

This Liverpool hotel provides complimentary wired Internet access. Business-friendly amenities include desk chairs and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

Children under 14 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool, Best Western Liverpool-Syracuse Inn & Suites provides a hot tub and a 24-hour fitness center. Public areas are equipped with complimentary wireless Internet access. Business-related amenities consist of a business center and a meeting room. A complimentary breakfast is offered each morning. Event facilities measuring 900 square feet (84 square meters) include conference space. This Liverpool hotel also offers a vending machine, laundry facilities, and express check-out. Complimentary uncovered self parking is available on site.

Best Western Liverpool-Syracuse Inn & Suites is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6 AM and 10 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free uncovered self parking on site
  • RV/bus/truck parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • Children's books
  • Children's games
  • Crib (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • 900 square feet of conference space
  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in shower (36 inches high)
  • No elevator
  • Roll-in shower (48 inches wide)

More

  • 2 floors
  • Banquet hall
  • Built in 2003
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Electrical adapters
  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Late check-in fee for check-in between 11:30 AM and 3:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
4 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night
Cribs (infant beds) are available for USD 15.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 11:30 AM and 3:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 15.0 per night
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 14 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision

Property is also known as

Best Western Liverpool
Best Western Plus Grace
Best Western Plus Grace Inn
Best Western Plus Liverpool
Best Western Plus Liverpool Grace
Best Western Plus Liverpool Grace Inn
Best Western Liverpool Grace Inn And Suites
Best Western Liverpool Grace Hotel Liverpool
Best Western Plus Liverpool Syracuse Inn
Best Western Plus Syracuse Inn
Best Western Plus Liverpool Syracuse
Best Western Plus Syracuse
Best Western Plus Liverpool Grace Inn Suites
Best Western Plus Liverpool Syracuse Inn Suites
Liverpool Syracuse & Suites
Best Western Liverpool Syracuse Inn Suites
Best Western Plus Liverpool Syracuse Inn Suites
Best Western Liverpool-Syracuse Inn & Suites Hotel
Best Western Liverpool-Syracuse Inn & Suites Liverpool
Best Western Liverpool-Syracuse Inn & Suites Hotel Liverpool

Best Western Liverpool-Syracuse Inn & Suites Reviews

Reviews

6.4
Rating 10 - Excellent. 234 out of 1002 reviews
Rating 8 - Good. 231 out of 1002 reviews
Rating 6 - Okay. 196 out of 1002 reviews
Rating 4 - Poor. 160 out of 1002 reviews
Rating 2 - Terrible. 181 out of 1002 reviews

6.8/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Shannon

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort

Staff was Amazing! Could be a bit Cleaner

Hello! We were greeted by a team of wonderful front desk staff that checked us in and out without any problems. They were super friendly and funny. The bed was super comfortable and the pillows were also quite nice! The room however needed a bit more of a cleaning. The phone was really dirty, there was stuff spilled on the nightstand but not wiped up and there was a mystery white drip of something on the bed skirt. The breakfast included a pancake machine (fun!) But the hotel uses plastic disposable cutlery etc for that.
Stayed 1 night in Apr 2025

4/10 Poor

Kristin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The manager was super friendly and helpful! The common areas (lobby, breakfast area, front desk) were nicely kept. Once I got in my room things changed. Light on night stand only worked on one side, bathroom mirror had been broken and poorly glued, air/heat unit made a terrible squealing noise, and toilet wouldn’t stop running. Bathroom had not been cleaned well… mirror had an obvious mess sprayed across the entire middle from the last guest, floor did not appear to have been mopped (there was even a bobby pin on the floor), there was no bathmat or soap, conditioner bottle was almost empty, towels were stained/dirty, and the tub did no drain properly. I tried switching the bulb out (which did not work), then reported the lamp to the front desk when asking for a bar of soap. Manager offered to switch out lamp but I told him not to worry about it. I did not notice the missing bathmat or gross towels until I showered the next morning. I had 2 key cards for the room which both stopped working TWICE and I had to go to the front desk both times to get them reprogrammed. I also could not get the keys to work on the outside door card reader, which made it difficult to get in from busy parking lot. Breakfast was decent but attendant didn’t stay up on need. I left the first day with just a cup of coffee because I didn’t have time for her to replenish. The hotel was very busy so I expected some noise, but the sound traveled through walls and floor more than what I would have expected!
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly, helpful and friendly staff
Stayed 2 nights in Apr 2025

6/10 Okay

Kelley

Traveled with family
Disliked: Cleanliness, staff & service
Stayed 2 nights in Mar 2025

6/10 Okay

Joseph

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Joseph

Stayed 2 nights in Mar 2025

2/10 Terrible

Jill

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Booked here just to take my grandson swimming. We were told the pool was closed for maintenance. Would not give me a refund because I booked it through Expedia.
Stayed 1 night in Mar 2025

10/10 Excellent

Sonny

Y
Stayed 2 nights in Mar 2025

8/10 Good

Andrea

Stayed 2 nights in Mar 2025

4/10 Poor

Kristen

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

4/10 Poor

Catherine

Disliked: Cleanliness, property conditions & facilities
The 1st had a broken bathroom door and 2 room was smelled and bathroom was very clean. The whole hotel was
Stayed 1 night in Mar 2025

2/10 Terrible

T

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is ROUGH!
Stayed 1 night in Mar 2025

4/10 Poor

kathleen, Clay

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bed is to hard and pillows are lousy
Stayed 1 night in Mar 2025

4/10 Poor

Jillienne

Traveled with partner
Disliked: Amenities
We booked for the hot tub & it wasn't working, but we weren't advised when I specifically asked about the tub! We had hair stuck to the bathroom floor. there was a big rip in a chair & our room STUNK badly like perfume.
Stayed 1 night in Mar 2025

4/10 Poor

Erin

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We tried to get new towels, they gave us 3 when 4 people were staying in the room. When we tried to get new towels the next day they didn’t have any available, they told us to come back in 20 minutes to get towels and none were available. This continued through the night and we’re not able to get anything other than pool towels
Stayed 2 nights in Mar 2025

8/10 Good

Stephane

Traveled with family
Liked: Staff & service, room comfort
Big rooms
Stayed 1 night in Mar 2025

10/10 Excellent

Shawntrice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

2/10 Terrible

Matheu

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

4/10 Poor

Mary Jane

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2025

6/10 Okay

Henry

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Beds were comfy. There was no microwave ( was supposed to be in the suite). No towels for the pool, or any extra for the room, dispite not being very busy.
Stayed 1 night in Feb 2025

4/10 Poor

Julie

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

4/10 Poor

Donna

Did not stay the night and couldn’t get a retund. Did not want to go to the USA considering all the unrest there. We don’t feel safe.
Stayed 1 night in Feb 2025

6/10 Okay

Chelsea

Stayed 2 nights in Feb 2025

2/10 Terrible

Allyssa

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2025