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Candlewood Suites - Syracuse Airport by IHG

2.5 star property

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Photo gallery for Candlewood Suites - Syracuse Airport by IHG

Exterior
Exterior
Property amenity
Room amenity
Interior

Reviews

6.4 out of 10

Popular amenities

  • Pet friendly
  • Gym
  • Air conditioning
  • Kitchen
  • 24/7 front desk
  • Laundry

Explore the area

Map
5414 South Bay Road Town of Salina, North Syracuse, NY, 13212
  • Destiny USA
    ‪6 min drive‬
  • Landmark Theatre
    ‪8 min drive‬
  • New York State Fairgrounds
    ‪12 min drive‬
  • Syracuse, NY (SYR-Hancock Intl.)
    ‪4 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Accessible (1 Queen, Mobil Tub)

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, Accessible (1 Queen, Mobil Tub)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom (1 Queen Bed)

Suite, 1 Bedroom (1 Queen Bed) | In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom (1 Queen Bed)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds

In-room safe, desk, laptop workspace, blackout drapes

Studio Suite, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite, 1 Queen Bed

In-room safe, desk, laptop workspace, blackout drapes

Studio Suite, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

In-room safe, desk, laptop workspace, blackout drapes

Studio Suite

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Quality Inn & Suites East Syracuse - Carrier Circle

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
3.2 out of 5, (489)
The price is $76
per night
$89 total
includes taxes & fees
Apr 3 - Apr 4
Quality Inn & Suites East Syracuse - Carrier Circle

About this property

Candlewood Suites - Syracuse Airport by IHG

North Syracuse hotel with in-room kitchenettes
This hotel features a 24-hour fitness center, a snack bar/deli, and a 24-hour business center. Free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and laundry facilities are onsite. Weekly housekeeping is available.
Candlewood Suites - Syracuse Airport by IHG offers 115 air-conditioned accommodations with washers/dryers and DVD players. 32-inch LCD televisions come with cable channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and coffee/tea makers. Housekeeping is offered weekly and in-room massages can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include a 24-hour fitness center.

Guests under 21 years old are not allowed in the fitness facility.

The hotel offers a snack bar/deli. A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center. This business-friendly hotel also offers a 24-hour fitness center, a library, and barbecue grills. Onsite uncovered self parking is complimentary.

Candlewood Suites - Syracuse Airport by IHG has designated areas for smoking.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Library
  • Ski storage
  • TV in common areas

Family friendly

  • DVD player
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • In-room washer/dryer
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (weekly)

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Built in 2004
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • DVD player

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Kitchenette
  • Microwave
  • Paper towels
  • Restaurant dining guides
  • Stovetop

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
2 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Guests under 21 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood Suites Hotel Syracuse Airport
Candlewood Suites Syracuse Airport
Candlewood Syracuse Airport
Candlewood Suites Syracuse Airport Aparthotel
Candlewood Suites Syracuse

Candlewood Suites - Syracuse Airport by IHG Reviews

Reviews

6.4
Rating 10 - Excellent. 271 out of 1001 reviews
Rating 8 - Good. 236 out of 1001 reviews
Rating 6 - Okay. 133 out of 1001 reviews
Rating 4 - Poor. 143 out of 1001 reviews
Rating 2 - Terrible. 218 out of 1001 reviews

6.8/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

8/10 Good

Debra

Stayed 1 night in Dec 2024

2/10 Terrible

Leslie

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
This property is not maintained at all. The walls and floors were very dirty. The bathroom was barely usable. The couch smelled like urine.
Stayed 1 night in Dec 2024

10/10 Excellent

Jesus

Stayed 7 nights in Nov 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Dirty and not great
Very dirty. Had to change rooms after the first one looks like it had barely been cleaned. Second room better but not great
Stayed 1 night in Nov 2024

6/10 Okay

Paul

Traveled with group
Liked: Staff & service
Disliked: Amenities
Rooms could use some renovation.
Stayed 1 night in Nov 2024

6/10 Okay

John

Stayed 1 night in Nov 2024

4/10 Poor

Julia

Disliked: Cleanliness, property conditions & facilities
The room needed repair
Stayed 2 nights in Sep 2024

10/10 Excellent

Grant

Business traveler
Liked: Cleanliness, staff & service
Staff was very friendly and helpful! Really liked my room as well, plenty of amenities.
Stayed 3 nights in Nov 2024

8/10 Good

Christopher

Business traveler
Liked: Cleanliness, staff & service
Stayed for a couple of nights. A bit outdated, but it did the job. Convenient to have a full kitchen too. Price for the value was worth it.
Stayed 2 nights in Nov 2024

6/10 Okay

Karen

Business traveler
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Know before you go!
Walking in we were immediately met with the smell of marijuana. That continued in lobby area and stairwell. The stairwell exit was propped open by a rock a couple times....we kicked it out as we went up for the night. The bathroom door frame looked like a dog had chewed it and part if the corner drywall had chipped off. Also, a used wash cloth was still on the shower rod. All walls had scuff marks and holes where lighting had been changed but properly covered and painted. Small stain on bed sheet. It also had a smell on our floor and our room that was not in the first floor The website says there is an airport shuttle. There is not! The positive is the kitchenette and coffee station the the lobby.
Stayed 1 night in Nov 2024

8/10 Good

Jason

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Jamar

Disliked: Cleanliness, amenities, property conditions & facilities
I was shocked to call and explain the entire table collapsed in my room and the response was “I don’t know anything about that”. Since there was NOTHING offered to me, I used the chairs and the bed to my personal belongings off the floor. You can tell they haven’t put any work into the upkeep. The hallways look extremely ran down. Candlewood use to be so much better than what i experienced.
Stayed 1 night in Nov 2024

6/10 Okay

Kiomara

Traveled with partner
Liked: Staff & service, property conditions & facilities
For the price it wasn’t terrible but kitchen and bathroom were a little dirty that was visible to the eye.
Stayed 1 night in Sep 2024

10/10 Excellent

Allah

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 1 night in Oct 2024

8/10 Good

Jarritt

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport, easy to check in and check out.
Stayed 1 night in Oct 2024

8/10 Good

Grace

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Did the job. Nothing fancy, but served our needs for a pre-flight hotel.
Stayed 1 night in Oct 2024

2/10 Terrible

Shaun

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Shemar

Traveled with partner
Liked: Cleanliness, staff & service
It was worth the cost. My only problem was that room service never came to clean our room once.
Stayed 9 nights in Oct 2024

2/10 Terrible

Krisan

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, sticky floors, which we wiped down. No blanket on bed, just a sheet, hair dryer did not work, vent on floor/out of wall, not all lights worked. The entire hotel badly needed paint and a good cleaning. It smelled like urine. We feel we are entitled to a refund. We mentioned this to a receptionist who told us she would contact the manager and get back to us. Never happened. $200 a night for 2 rooms is unacceptable. We seek a refund.
Stayed 1 night in Oct 2024

8/10 Good

Michael, Plymouth

Liked: Cleanliness
Disliked: Amenities
Easy to access (behind the Holiday Inn Express). Lots of parking. I arrived late and left to catch and early morning flight. There is no shuttle to the airport, so note that Uber costs $15-$20 for the 5-minute ride, and my ride scheduled for 5:10 am didn't show. Toilet was not re-filling, but it was too late to do anything about it. Other than that the room served its purpose and I slept pretty well.
Stayed 1 night in Oct 2024

8/10 Good

Andrew

Traveled with partner
Liked: Cleanliness, staff & service
Faucets in room dripped all night. Thin blanket, no extra blankets in closet. No bar soap provided. Walls and bathroom cabinets scuffed up. Could not get a ride to airport. Tried 3 different cab companies with no success. Could be a nice hotel, but needs a lot of tlc. Room was quiet. Staff friendly.
Stayed 1 night in Oct 2024

6/10 Okay

KELLY

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2024

4/10 Poor

Nicholas

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
beds were clean, new carpet, walls were dirty and the bathroom was outdated despite some renovations having been done.
Stayed 1 night in Oct 2024

8/10 Good

James

Stayed 1 night in Sep 2024

2/10 Terrible

Dean

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
unacceptable
This hotel was very dirty, The halls had stained carpets and scraped up walls, the entrance doors were filthy, Ac vent in my bedroom was rusty and paint falling off, the couch was ripped, recliner chair had stains on the head rest and dents in the walls. If I had known the condition of this hotel I would not made a reservation there. I am r Hotel manager suggested I contact you for a refund.
Stayed 2 nights in Oct 2024