2/10 Terrible
James
Traveled with family
Apr 17, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Subject: Ongoing Housekeeping Issues During Our Stay – Immediate Attention Required
I am writing to formally express our disappointment and frustration regarding the handling of our current booking through Expedia for a 4-night stay at your hotel.
In accordance with the directions provided on your website, we requested daily housekeeping service both during online booking and again at check-in. On Sunday morning, before leaving the hotel, we also confirmed at the front desk that our room should be made up that day.
When we returned Sunday night, we found that the room had not been serviced. We were offered an apology and provided with fresh towels — which we accepted — and were assured the issue would be promptly addressed.
However, on Monday evening, we returned once again to find that no one had entered our room since our arrival on Saturday. I went to the front desk and was again handed towels and another apology. This time, we weren’t even given a bathmat.
This morning, I attempted once more to address the issue before leaving for the day. I stopped by the front desk, and the only response I received was being told to take a business card. No staff member took the time to engage with me or ensure that our room would finally be serviced.
I travel frequently and pride myself on being patient and easy-going, but the continued lack of basic hospitality and follow-through at your hotel is unacceptable. I’ve tried to resolve this directly
James
Stayed 4 nights in Apr 2025