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Cicero Grand - Syracuse North

2.5 star property

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Photo gallery for Cicero Grand - Syracuse North

Deluxe Suite | Premium bedding, pillowtop beds, desk, laptop workspace
Meeting facility
Indoor pool, outdoor pool
Fitness facility
Banquet hall

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Housekeeping
  • Pet friendly
  • Gym
$110
includes taxes & fees
Sep 7 - Sep 8

Explore the area

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5875 Carmenica Drive, Cicero, NY, 13039
  • Destiny USA
    ‪11 min drive‬
  • Syracuse University
    ‪16 min drive‬
  • New York State Fairgrounds
    ‪17 min drive‬
  • Syracuse, NY (SYR-Hancock Intl.)
    ‪8 min drive‬

Room options

View all photos for Executive Suite, 2 Queen Beds, Refrigerator & Microwave

Premium bedding, pillowtop beds, desk, laptop workspace

Executive Suite, 2 Queen Beds, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Deluxe Suite, Refrigerator & Microwave

Premium bedding, pillowtop beds, desk, laptop workspace

Deluxe Suite, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Deluxe Suite, Refrigerator & Microwave

Deluxe Suite, Refrigerator & Microwave | Premium bedding, pillowtop beds, desk, laptop workspace

Deluxe Suite, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Suite, Jetted Tub

Superior Suite, Jetted Tub | Premium bedding, pillowtop beds, desk, laptop workspace

Superior Suite, Jetted Tub

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Premium bedding, pillowtop beds, desk, laptop workspace

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking | Premium bedding, pillowtop beds, desk, laptop workspace

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Basic Suite, Accessible Bathtub, Non Smoking

Basic Suite, Accessible Bathtub, Non Smoking | Premium bedding, pillowtop beds, desk, laptop workspace

Basic Suite, Accessible Bathtub, Non Smoking

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Executive Suite, Refrigerator & Microwave

Premium bedding, pillowtop beds, desk, laptop workspace

Executive Suite, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

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About this property

Cicero Grand - Syracuse North

Cicero hotel with outdoor pool
Along with an indoor pool, this smoke-free hotel has an outdoor pool and a 24-hour fitness center. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Other amenities include a conference center, coffee/tea in a common area, and a business center.
Cicero Grand - Syracuse North offers 65 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Accommodations have separate sitting areas and are furnished with twin sofa beds. Pillowtop beds feature premium bedding. LCD televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

This Cicero hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a 24-hour fitness center.
In addition to an indoor pool, Cicero Grand - Syracuse North provides an outdoor pool and a 24-hour fitness center. A computer station is located on site and wired and wireless Internet access is complimentary. Business-related amenities consist of a business center and 3 meeting rooms. Guests are offered a complimentary breakfast each morning and a complimentary manager's reception is offered on select days. Event facilities measuring 5000 square feet (465 square meters) include a conference center. This business-friendly hotel also offers a vending machine, gift shops/newsstands, and coffee/tea in a common area. Onsite self parking is complimentary.

Cicero Grand - Syracuse North is a smoke-free property.

A complimentary continental breakfast is served each morning between 6:00 AM and 10:00 AM. A complimentary manager's reception is offered on select days.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • 24-hour gym
  • Indoor pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • 3 meeting rooms
  • Business center
  • Computer station
  • Conference center (5,000 square feet of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding
  • Twin sofa bed

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free long-distance calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:30 AM
Early check-in subject to availability
Early check-in fee: USD 50
Late check-in subject to availability
Late check-in fee: USD 50 for check-in between 11:30 AM and 2:30 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 25 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-in fee: USD 50 for check-in between 11:30 AM and 2:30 PM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Comfort Suites Cicero Syracuse North
Comfort Suites Syracuse
Comfort Suites Syracuse Hotel
Comfort Suites Syracuse Hotel Cicero North
Comfort Suites Syracuse - Cicero Hotel Cicero
Comfort Suites Cicero Syracuse North Hotel
Comfort Suites Syracuse North Hotel
Comfort Suites Syracuse North
Cicero Grand
The Cicero Grand
Cicero Grand Syracuse Cicero
Cicero Grand - Syracuse North Hotel
Cicero Grand - Syracuse North Cicero
Comfort Suites Cicero Syracuse North
Cicero Grand - Syracuse North Hotel Cicero

Cicero Grand - Syracuse North Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 361 out of 1013 reviews
Rating 8 - Good. 288 out of 1013 reviews
Rating 6 - Okay. 158 out of 1013 reviews
Rating 4 - Poor. 99 out of 1013 reviews
Rating 2 - Terrible. 107 out of 1013 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Heather

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent front desk customer service. Very nicely decorated hotel for a great price. Free breakfast was a nice perk
Stayed 1 night in May 2025

6/10 Okay

Julie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Few months ago I traveled without my tiny dog and had a beautiful room and overall I was very satisfied even with the renovation going on. But for this trip, I had my small dog and kids and my room was on the 3rd floor. The room was not as expected. Definitely didn’t look really clean and the worse was the mattresses with huge yellow stains, also the sheets had some black stains. They did smell clean but really gross me out. Also, the box spring cover had huge stains. I really felt uncomfortable to sleep in the bed but I was so tired after driving all day and I arrived in middle of night. So, I just looked for bugs and didn’t see anything. That’s good!!! And tried to get few hours of sleep. The breakfast was ok, not great. Honestly, I am a regular customer for the last 5 years and I really thought with the renovation going through it would have been the perfect stay, but it keeps getting worse. Very disappointing.
Stayed 1 night in May 2025

4/10 Poor

Daniel

Traveled with family and small children, Traveled with pets
Disliked: Cleanliness, property conditions & facilities
The pool was very small. Room was rather large however linens, carpets and couch were all in very rough shape with a lot of stains. Over al cleanliness was rather poor. The breakfast was substandard at best. They staff reminded me of a reformatory staff rather than hotel staff.
Stayed 1 night in May 2025

10/10 Excellent

Deborah

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The registration team were able to move my arrival date due to an issue that arose on my end. It was so helpful and appreciated.
Stayed 1 night in May 2025

2/10 Terrible

Joetta

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Front desk clerk was very rude, confrontational. The room came with three towels, I asked if I could have Xtras, was told no, although the reservation was for five ppl. The hide away bed had dirty linen on it also the bed didn’t secure properly my grandson’s foot went through it( thought he broke his leg… God’s blessing he didn’t) the beds were VERY uncomfortable The eggs and sausages on the breakfast were cold, coffee tasted old. I was very disappointed over all with my visit here
Stayed 1 night in May 2025

6/10 Okay

Lynn

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Did not know that the hotel was under renovation. Pool and fitness center closed. Rarely saw anyone at desk- had to wait for someone to wander by asking if I needed help to go find staff for check-in. Breakfast first day was ok, but second day variety of offerings was very limited even though I arrived at the same time.
Stayed 2 nights in May 2025

10/10 Excellent

Levi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Great place always! Gal at the front desk was amazing. Have seen her for multiple stays and she is great! Can’t remember her name. Maybe management can comment! Stayed May 24-25. She’s there through the evenings into the morning. 10/10
Stayed 1 night in May 2025

8/10 Good

Allen

Stayed 1 night in May 2025

10/10 Excellent

Christine

Stayed 2 nights in Apr 2025

4/10 Poor

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't stay here!

Stayed 1 night in May 2025

4/10 Poor

Jeff

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Customer service was below average for sure. Hardly was there an attendant at the front desk. Every day when returning to the hotel, I had to get a new key card. I was told it is my fault, that i must be leaving it next to my phone or wallet. I travel for a living and i have never had this problem occur. there were other guest that had the same issues. there were dogs in the room next to me that barked the entire night. finally at midnight it got resolved. the next night, there was someone staying next to me that was smoking marijuana. Overall, it was not a relaxing stay.
Stayed 6 nights in May 2025

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close enough to SU

Mary checked us in right away and was very friendly. Trip to visit Syracuse University so it was a quick trip. Free breakfast including a do it yourself waffle station made check out a breeze!
Stayed 1 night in May 2025

8/10 Good

David

Traveled with family and small children
Disliked: Amenities
Wasnt anything special and not worth the inflated price due to graduation at the university,no comparison to my first choice,Hampton
Stayed 1 night in May 2025

4/10 Poor

Michael

Traveled with family and small children, Traveled with partner
Disliked: Amenities
The hotel was not clean. Rooms are outdated, especially the furniture. Our room was not cleaned when checked in and had to wait until someone cleaned it. However, the staff was very friendly and helpful but they are in a bad spot. The hotel needs serious investment in order to be a variable hotel. I was promised a discount but have yet to see it.
Stayed 1 night in May 2025

8/10 Good

Chris

Business traveler
Liked: Amenities
I had issues with other guests’ dog barking and had to move rooms. Then, had to move rooms again for the second night of my stay. All of this was navigated patiently and with priority by the woman who works the night desk. She made it happen at minimal inconvenience to me.
Stayed 2 nights in May 2025

10/10 Excellent

Donna

Stayed 1 night in May 2025

6/10 Okay

Janice

Stayed 1 night in Apr 2025

8/10 Good

Shad

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities
Property was ok. Need to udate their sodabeds and had to get out own sheets for it.
Stayed 1 night in Apr 2025

10/10 Excellent

Herbert

Stayed 3 nights in Apr 2025

10/10 Excellent

Timothy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and professional.great continental breakfast.would stay again
Stayed 1 night in Apr 2025

8/10 Good

Julie

Traveled with family
Liked: Staff & service, room comfort

Family friendly with pup!

I lived in Cicero for 14 years, since I moved five years ago this hotel has become my favorite place to stay, it’s my old neighborhood 😁 and also, because of the price range and pet friendly.
Stayed 1 night in Apr 2025

10/10 Excellent

Yvonick

Liked: Cleanliness, staff & service, property conditions & facilities
Mary was very helpful welcoming and professional during check in Very nice person My room was very nice and clean Very good breakfast I am very pleased with my stay Thank you
Stayed 1 night in Apr 2025

8/10 Good

Margo

Stayed 1 night in Apr 2025

2/10 Terrible

Frances

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely rude. The mattress had several stains and raised mold was on it. Mattress had visible springs exposed. The bathroom had hairballs on the wall. They ran out of pillows so we had no pillows. Staff was downright disrespectful when I told them about these things.
Stayed 1 night in Apr 2025