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Embassy Suites Syracuse

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Embassy Suites Syracuse

Free daily cooked-to-order breakfast
Lobby
Lobby
Lobby
Breakfast and dinner served

Reviews

8.4 out of 10

Very good

Popular amenities

  • Breakfast included
  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Pet friendly
    Pet friendly
  • Air conditioning
    Air conditioning

Explore the area

Map
6646 Old Collamer Road South, East Syracuse, NY, 13057
  • Brooklawn Golf Course
    3 min drive
  • St. Joseph's Hospital Health Center
    10 min drive
  • Clinton Square
    10 min drive
  • Syracuse, NY (SYR-Hancock Intl.)
    12 min drive

Room options

View all photos for Executive, One King Bed, Non-Smoking

In-room safe, desk, laptop workspace, blackout drapes

Executive, One King Bed, Non-Smoking

  • 520 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking

Fridge, microwave, coffee/tea maker

Premium Suite, 1 King Bed, Non Smoking

  • 520 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Basic Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout drapes

Basic Room, 1 King Bed

  • 375 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 King Bed with Sofa bed, Non Smoking

  • 441 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing)

Fridge, microwave, coffee/tea maker

Suite, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing)

  • 520 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for 2 Doubles Suite, Non Smoking

2 Doubles Suite, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes

2 Doubles Suite, Non Smoking

  • 441 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, One King Bed, Accessible

In-room safe, desk, laptop workspace, blackout drapes

Suite, One King Bed, Accessible

  • 520 sq ft
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

DoubleTree by Hilton Hotel Syracuse

Free airport shuttle
Pet friendly
Parking included
Free WiFi
4.2 out of 5, Very Good, (1002)
The price is $161
per night
$188 total
includes taxes & fees
Dec 7 - Dec 8
DoubleTree by Hilton Hotel Syracuse

About this property

Embassy Suites Syracuse

3.5-star East Syracuse hotel with restaurant
This hotel features a restaurant, a bar/lounge, and a snack bar/deli. Free cooked-to-order breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Additionally, a business center, conference space, and dry cleaning are onsite. Housekeeping is available on request.
Embassy Suites Syracuse offers 214 accommodations with MP3 docking stations and safes. LCD televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This East Syracuse hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception on select days. Public areas are equipped with complimentary wireless Internet access.

This 3.5-star property offers access to a business center and meeting rooms. Event facilities measuring 5612 square feet (521 square meters) include conference space. This business-friendly hotel also offers multilingual staff, gift shops/newsstands, and laundry facilities. Complimentary uncovered self parking is available on site. A total renovation of this property was completed in March 2020.

A complimentary cooked-to-order breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:30 AM and 10:30 AM. A complimentary manager's reception is offered on select days.
The Eterie - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free cooked-to-order breakfast available 6:00 AM to 9:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Free manager's reception (select days)
  • Snack bar/deli

Restaurants on site

  • The Eterie

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • 5,612 square feet of conference space
  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1980
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
3 children, per adult, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Hotel Syracuse
Embassy Suites Syracuse
Syracuse Embassy Suites
East Syracuse Embassy Suites
Embassy Suites East Syracuse
Embassy Suites Syracuse Hotel
Embassy Suites Syracuse Hotel
Embassy Suites Syracuse East Syracuse
Embassy Suites Syracuse Hotel East Syracuse

Embassy Suites Syracuse Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 563 out of 1012 reviews" "
Rating 8 - Good. 209 out of 1012 reviews" "
Rating 6 - Okay. 102 out of 1012 reviews" "
Rating 4 - Poor. 83 out of 1012 reviews" "
Rating 2 - Terrible. 55 out of 1012 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Shawnte

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at Embassy Suites, and my experience was far from satisfactory. Despite it being summer, the weather was cold, rainy, and windy all week, but to my surprise, the hotel had turned off the heaters. I found myself shivering in my room with no option to warm up—unacceptable for the price I paid. Additionally, the cleaning service was severely lacking. My room was not cleaned at all during my stay. The only attention it received was a quick re-stocking of towels. It’s disappointing to return to an unclean room day after day. To make matters worse, the customer service at the front desk was dismissive and unhelpful. When I called to address my concerns, I was rushed off the phone as if my issues didn’t matter. For the rate I paid, I expected much better. Unfortunately, I cannot recommend staying at this Embassy Suites. It was a frustrating and disappointing experience overall.
Stayed 6 nights in Aug 2024

8/10 Good

Reinaldo

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

Sunny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Great service
Stayed 1 night in Aug 2024

10/10 Excellent

Zipora

Stayed 1 night in Aug 2024

10/10 Excellent

Duran

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean
Stayed 2 nights in Aug 2024

8/10 Good

Timothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Ashley

Stayed 1 night in Aug 2024

8/10 Good

Melanie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, easy to get around the city from here. Pool is a good size and the rooms are nice and big/long.
Stayed 3 nights in Aug 2024

4/10 Poor

Ronald

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Brian

Stayed 1 night in Aug 2024

6/10 Okay

Richard, McAllen

Traveled with partner
The hotel was good but not the standard that I have always experienced. 1. Bathtub had a small hole in the tub. 2. Shower curtain was worn and torn at the top. 3. Floor mat was slightly wet before I even used the shower. 4. Staff at the bar area were overworked, understaffed and were not able to be friendly bae cause they were so busy trying to help other guest. (They need more staff) also use of coupons for a free drink are too restrictive. 5. Area where the hotel is located it too isolated and neighboring hotel next door had their guest just hanging out ondee a tree with folding chairs just hanging out. Made Embassy Suites look very cheap. I was over all disappointed but maybe I just had my expectations higher than what it should have been.
Stayed 1 night in Aug 2024

6/10 Okay

Margaret

Traveled with family
Disliked: Property conditions & facilities, room comfort
We always love staying at an Embassy Suite but this one took awhile to check in, employee error, and wrong size mattress pad and sheets on bed. This was very uncomfortable.
Stayed 1 night in Aug 2024

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Brenda

Traveled with family and small children
Disliked: Property conditions & facilities
The room was nice, clean. My biggest issue was the pool. The water was so cloudy couldn’t see anything . Maybe lacking chemicals. It was also freezing cold
Stayed 1 night in Aug 2024

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Evergiste

Liked: Cleanliness, staff & service, property conditions & facilities
All
Stayed 1 night in Aug 2024

8/10 Good

Fabienne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gentleman at the Reception was very nice even though overwhelmed because he was alone at the front desk and there were multiple check-ins at the same time. Beautiful hotel!
Stayed 1 night in Aug 2024

10/10 Excellent

Heather

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean - easy check in - breakfast and parking included - close to the airport :)
Stayed 1 night in Aug 2024

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property itself was very nice, the workers not so much.
Stayed 1 night in Aug 2024

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Aug 2024

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and accomodating. The room was very spacious with a nice sitting area set apart from the bedroom. What missed the mark for me was: no shampoo provided; bed linens didn’t seem clean; bed pillows were small and lumpy; furnishings were stained. Also, we were looking forward to the breakfast - which was really disappointing. The dishes provided were dirty, no cream provided for coffee (only Coffemate); rubbery sausage rounds; and some poor guy making omelettes made to order for 20 people - ended-up waiting 20 mins for my omelette and it wasn’t the one I ordered. All-in-all, its a shame the beautiful ambiance and decor of the building interior isn’t reticent of the other aspects of the hotel. If they took better care w overall cleanliness and provided a decent breakfast, it would be a perfect spot to stay.
Stayed 1 night in Jul 2024

10/10 Excellent

Izevbigie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth it!
Stayed 1 night in Jul 2024

4/10 Poor

ASIF

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We preferred embassy suites due to the breakfast. But the breakfast was limited and no order to make options even available. No pan cakes, no waffles were available. The services were very limited. Also, the staff was not courteous at all except the one. Overall the stay was ok and average.So not happy at all.
Stayed 1 night in Aug 2024

6/10 Okay

Kimberly

Traveled with partner
Liked: Staff & service, property conditions & facilities
Sheets smelled moldy - they changed them the next day Bathroom light flashed like a strobe light they fixed it No omelets forks in a dirty container Breakfast usually a highlight big let down Not what it use to be sooo disappointed almost 400 dollars!
Stayed 2 nights in Aug 2024

8/10 Good

Juan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good, wished the bar had stayed open a little longer past 9:30pm but overall nice
Stayed 1 night in Aug 2024