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Embassy Suites Syracuse

3.5 star property

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Photo gallery for Embassy Suites Syracuse

Free daily cooked-to-order breakfast
Building design
Lobby sitting area
Lobby
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Laundry
  • Pet friendly
$188
includes taxes & fees
Sep 30 - Oct 1

Explore the area

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6646 Old Collamer Road South, East Syracuse, NY, 13057
  • Destiny USA
    ‪8 min drive‬
  • Syracuse University
    ‪10 min drive‬
  • JMA Wireless Dome
    ‪11 min drive‬
  • Syracuse, NY (SYR-Hancock Intl.)
    ‪10 min drive‬

Room options

View all photos for Executive, One King Bed, Non-Smoking

1 bedroom, in-room safe, desk, laptop workspace

Executive, One King Bed, Non-Smoking

  • 520 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed with Sofa bed, Non Smoking

8.8 out of 10
Excellent
(82 reviews)
  • 441 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 2 Doubles Suite, Non Smoking

2 Doubles Suite, Non Smoking | 1 bedroom, in-room safe, desk, laptop workspace

2 Doubles Suite, Non Smoking

9.2 out of 10
Wonderful
(57 reviews)
  • 441 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, One King Bed, Accessible

1 bedroom, in-room safe, desk, laptop workspace

Suite, One King Bed, Accessible

8.8 out of 10
Excellent
(18 reviews)
  • 520 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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Exterior

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About this property

Embassy Suites Syracuse

3.5-star East Syracuse hotel with restaurant
This hotel features a restaurant, a bar/lounge, and a snack bar/deli. Free cooked-to-order breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Additionally, a business center, conference space, and dry cleaning are onsite. Housekeeping is available on request.
Embassy Suites Syracuse offers 214 accommodations with MP3 docking stations and safes. LCD televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This East Syracuse hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception on select days. Public areas are equipped with complimentary wireless Internet access.

This 3.5-star property offers access to a business center and meeting rooms. Event facilities measuring 5612 square feet (521 square meters) include conference space. This business-friendly hotel also offers multilingual staff, gift shops/newsstands, and laundry facilities. Complimentary uncovered self parking is available on site. A total renovation of this property was completed in March 2020.

A complimentary cooked-to-order breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:30 AM and 10:30 AM. A complimentary manager's reception is offered on select days.
The Eterie - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free cooked-to-order breakfast available 6:00 AM to 9:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Free manager's reception (select days)
  • Snack bar/deli

Restaurants on site

  • The Eterie

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • 5,612 square feet of conference space
  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1980
  • Renovated entire property - March 2020
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
3 children, per adult, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Hotel Syracuse
Embassy Suites Syracuse
Syracuse Embassy Suites
East Syracuse Embassy Suites
Embassy Suites East Syracuse
Embassy Suites Syracuse Hotel
Embassy Suites Syracuse Hotel
Embassy Suites Syracuse East Syracuse
Embassy Suites Syracuse Hotel East Syracuse

Embassy Suites Syracuse Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 561 out of 1011 reviews
Rating 8 - Good. 210 out of 1011 reviews
Rating 6 - Okay. 101 out of 1011 reviews
Rating 4 - Poor. 79 out of 1011 reviews
Rating 2 - Terrible. 60 out of 1011 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

robert

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Liked the size of the rooms and didn't have to leave the premises to eat
Stayed 1 night in Jun 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel, itself, is very nice and clear. The room was spacious, and it was great they offered free parking and a free breakfast, which is rare these days. I also really appreciated the offer of a free drink at the bar. It was a very comfy room/bed and the noise from outside the room was minimal.
Stayed 1 night in Jun 2025

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The workers were very friendly and helpful
Stayed 2 nights in Jun 2025

6/10 Okay

Terry

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Not Worth It

Staff were exceptional and friendly. Breakfast was nice. Beyond that Very Disappointed. We often choose Embassy Suites or other Hilton properties due to their reputation and previous experiences. This hotel is definitely not up to that standard. Layout was nice and you could see it was nice once. Current state it is run down, not well maintained and not clean. Our room had dirty floors, food on the couch and lots of stained cushions. The sofa bed was probably the worst I've seen in terms of the mattress. Table and counter tops were dirty. Lots of disrepair in the bathroom and with the windows. Even the cute spaces in the common areas were very dirty and stained. Proximity to the highway was nice but it was very loud on that side.
Interior
Interior
Dirty windows, close to highway
Stayed 1 night in Jun 2025

10/10 Excellent

Ratique

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend family get away

Best hotel experience
Stayed 1 night in Jun 2025

10/10 Excellent

Mark

Stayed 1 night in Jun 2025

10/10 Excellent

Kelani

Liked: Cleanliness, property conditions & facilities
Very good enviroment
Stayed 1 night in Jun 2025

8/10 Good

Shannon

Stayed 1 night in Jun 2025

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and what I hoped for
Stayed 1 night in Jun 2025

10/10 Excellent

Paul, Mahwah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go to hotel in Syracuse.
Stayed 1 night in May 2025

10/10 Excellent

Stefani

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and friendly staff
Stayed 1 night in May 2025

10/10 Excellent

Amy

Stayed 1 night in Jun 2025

10/10 Excellent

Crystal

Liked: Amenities, property conditions & facilities
Members reception. Great breakfast.
Stayed 1 night in Jun 2025

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is beautiful, we liked everything about it.
Stayed 1 night in Jun 2025

10/10 Excellent

Jessica

Traveled with group, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff are always so friendly and eager to help in anyway
Stayed 1 night in Jun 2025

10/10 Excellent

Sindy

Stayed 2 nights in May 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

2/10 Terrible

Michaelo

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wow! The rooms are filthy. The lobby and check in area is super clean lulling you into a false sense of security. The rooms are filthy and not just in it was not cleaned so well before your check-in but in a way where it has been missed for the past 5 years. Cleaning must consist of just grabbing garbage bags and remaking the bed because there is no wiping down of surfaces, no vacuuming, no sweeping or mopping. The food, dead bugs, mold and grime on the carpet and tiles is terrifying and the ceiling water damage and suspicious smells give you the heebie jeebies. If you have stayed in an embassy suites in say Glendale CA or San Diego CA you would think you’d be getting the same level of service and standards, you’d be severely wrong. Thr property and cleanliness of guest rooms is atrocious but the front desk reps and breakfast buffet staff were amazing. I feel bad having to lump them in with this honest review of the rooms. I wish I could upload pictures to warn everyone away!
Stayed 3 nights in May 2025

10/10 Excellent

Soeun

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great services, spacious suite and friendly staff
Stayed 4 nights in May 2025

10/10 Excellent

Melanie

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We came with her four-year-old grandson and really enjoyed spending time at the hotel with the swimming pool and the maid to order breakfast in the morning.
Stayed 1 night in May 2025

10/10 Excellent

christopher

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in May 2025

8/10 Good

Erin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Out of the nearby hotels, I was glad that we selected this one. Even with fully booked, the staff was friendly; able to use the pool; bar food was good. Cons, sofa bed not comfy or with needed linens & a little noisier due to hotel design if you slept in living room.
Stayed 1 night in Apr 2025

8/10 Good

Celea

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast o
Stayed 1 night in May 2025

10/10 Excellent

Nema

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Yvette

Stayed 1 night in May 2025