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Hilton Garden Inn Syracuse

3.0 star property

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Photo gallery for Hilton Garden Inn Syracuse

Lounge
One king one bedroom whirlpool suite | Premium bedding, pillowtop beds, in-room safe, iron/ironing board
Indoor pool
Reception
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Breakfast available

Explore the area

Map
6004 Fair Lakes Rd, East Syracuse, NY, 13057
  • Destiny USA
    ‪9 min drive‬
  • Syracuse University
    ‪11 min drive‬
  • JMA Wireless Dome
    ‪12 min drive‬
  • Syracuse, NY (SYR-Hancock Intl.)
    ‪11 min drive‬

Room options

View all photos for Two queen beds

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Two queen beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible | Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for One king one bedroom whirlpool suite

One king one bedroom whirlpool suite | Premium bedding, pillowtop beds, in-room safe, iron/ironing board

One king one bedroom whirlpool suite

  • Sleeps 3
  • 1 King Bed

View all photos for One king bed junior suite

One king bed junior suite | Premium bedding, pillowtop beds, in-room safe, iron/ironing board

One king bed junior suite

  • Sleeps 3
  • 1 King Bed

View all photos for Room, Accessible

Room, Accessible | Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Room, Accessible

  • Sleeps 4
  • 2 Double Beds

View all photos for Accessible one king bed room

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Accessible one king bed room

  • Sleeps 2
  • 1 King Bed

View all photos for One king bed

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

One king bed

  • Sleeps 4
  • 1 King Bed

View all photos for One king bed with sofabed

One king bed with sofabed | Premium bedding, pillowtop beds, in-room safe, iron/ironing board

One king bed with sofabed

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (With Drinks-Snacks)

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Room, 1 King Bed (With Drinks-Snacks)

  • Sleeps 4
  • 1 King Bed

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About this property

Hilton Garden Inn Syracuse

3-star East Syracuse hotel with restaurant
An indoor pool, a restaurant, and a 24-hour fitness center are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a hot tub, and coffee/tea in a common area. Housekeeping is available on request.
Hilton Garden Inn Syracuse offers 100 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. Refrigerators and microwaves are provided. Rooms have partially open bathrooms. Bathrooms include bathtubs, hair dryers, and toothbrushes and toothpaste.

This East Syracuse hotel provides complimentary wired and wireless Internet access. 42-inch LCD televisions come with digital channels. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
In addition to an indoor pool, Hilton Garden Inn Syracuse provides a hot tub and a 24-hour fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This 3-star property offers access to a business center and meeting rooms. This East Syracuse hotel also offers gift shops/newsstands, a garden, and a picnic area. Onsite self parking is complimentary.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6 AM and 10 AM and on weekends between 7 AM and 11:00 AM.
Wild Goose Pub - This restaurant serves dinner only. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 15.95 for adults and USD 10.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Wild Goose Pub

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2002
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Sofa bed

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1:00 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link
Guests are required to download the property's Hilton Honors mobile app before check-in

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay, plus a deposit of USD 150.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 15.95 for adults and USD 10.95 for children
  • Pet deposit: USD 150.00 per stay
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Hotel Syracuse
Hilton Garden Inn Syracuse
Syracuse Hilton Garden Inn
East Syracuse Hilton
Hilton East Syracuse
Hilton Garden Inn Syracuse Hotel East Syracuse
Hilton Garden Inn Syracuse Hotel
Hilton Syracuse East Syracuse
Hilton Garden Inn Syracuse Hotel
Hilton Garden Inn Syracuse East Syracuse
Hilton Garden Inn Syracuse Hotel East Syracuse

Hilton Garden Inn Syracuse Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 532 out of 1000 reviews
Rating 8 - Good. 301 out of 1000 reviews
Rating 6 - Okay. 87 out of 1000 reviews
Rating 4 - Poor. 48 out of 1000 reviews
Rating 2 - Terrible. 32 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hangyoon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
I like the layout of the rooms. the lobby area and restaurant/bar are nice
Stayed 1 night in Mar 2025

8/10 Good

Shubhranshu

Traveled with family
Good clean property. Service could have been better. There was no facial tissue in the bathroom, at the first place and when called they responded come down and take it :( Location - could have been better. No food options near by.
Stayed 1 night in Mar 2025

6/10 Okay

Adena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Gavin

Stayed 1 night in Feb 2025

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing! Easy checkin great room and excellent service
Stayed 1 night in Mar 2025

10/10 Excellent

Keith Mollnow

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Only complaint i have is i wish breakfast was included. Had i know it wasnt i would of picked a different hotel. But other than that it was a good and easy stay.
Stayed 2 nights in Feb 2025

2/10 Terrible

Adri

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom infested with booklice, I thought they were bedbugs until I researched the bugs more. Housekeeping came and took the infested shower curtain, I was told to go to the front desk to speak with the manager, I was told I would receive a refund for the room. Never received said refund, I’ve contacted the hotel and Expedia with no luck because the hotel is denying a refund after they already told me the funds were released. Very unprofessional. My child didn’t even get to bathe before a surgery that was scheduled in the area because of the infestation. Absolutely repulsive.
Stayed 1 night in Feb 2025

10/10 Excellent

jade

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Feb 2025

10/10 Excellent

Timothy, Sibley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2025

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and well taken care of. The staff was good and took great care of the customers that were there.
Stayed 1 night in Feb 2025

8/10 Good

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Amber

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I was a bit stressed when we first arrived (plans had changed) the front desk was not very friendly. She did eventually help me but again could have been more friendly about it. Room was clean. Myself and son loved the pool and hot tub. Breakfast staff was very kind. Lobby is pretty.
Stayed 1 night in Feb 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only issue was I reserved a room with a king bed and pullout sofa and ended up with a king bed and rollaway bed.
Stayed 1 night in Feb 2025

10/10 Excellent

Karen

Liked: Cleanliness, property conditions & facilities
Daphne and the pub are awesome. Breakfast needs serious work. They were out of most food, there was no cutlery and they ran out of coffee. The server was slow and disinterested.
Stayed 1 night in Feb 2025

4/10 Poor

Chris

Business traveler
Liked: Cleanliness
Disliked: Staff & service

To many mixups and issues. Not the Hilton i know.

Dogs barking all night. Room mixups that made us have to pack up and move to a different room. Then the manager in the morning checking me out when were just trying to speak with him about the breakfast buffet that was not what was advertised. Just not the Hilton Experiance. I will find another hotel in that area as they treated me like I was second class on the morning shift.
Stayed 1 night in Feb 2025

4/10 Poor

Keain

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
We had issues with toilet it was clogged the entire time had to use public restroom in hallway told staff and never got fixed
Stayed 1 night in Feb 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2025

2/10 Terrible

Jullian

Business traveler
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I booked online for business for the night, the lady who was checking me in was amazing very sweet. I dropped my bags and left to work. I came back different person than check in, bathtub was dirty, stains on the furniture very upsetting went down stairs and they said nothing they can do so late. I booked for the jacuzzi room wasn’t able to use. Bedding was clean. But rest of it very upsetting.
Stayed 1 night in Feb 2025

8/10 Good

Carrie

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great, and our dog enjoyed her first hotel as well:)
Stayed 1 night in Feb 2025

8/10 Good

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Sherri, Roaring Spring

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was not bad. The issue I had was the sink was leaking underneath in the bathroom. I don't think it just started when I got there and when housekeeping was cleaning, they should have noticed. Next, it is shocking that the "breakfast" which is basically yogurt, some wrapped fruit, pan of scrambled eggs, etc. (your typical hotel breakfast) was not included. It was embarrassing to not realize. The lady politely explained but that is ridiculous that there is a fee for this.
Stayed 1 night in Feb 2025

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again.
Stayed 1 night in Jan 2025

10/10 Excellent

Angelina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service when checking in and out!
Stayed 1 night in Jan 2025

10/10 Excellent

chester

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and very professional. Rooms were large and well maintained. The bar and restaurant were very nice. The food and the staff were great
Stayed 1 night in Jan 2025