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Holiday Inn Express Syracuse Airport by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Syracuse Airport by IHG

Free daily buffet breakfast
Exterior
Property amenity
Standard Room, 1 King Bed | 1 bedroom, premium bedding, desk, blackout drapes
Indoor pool, sun loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • Pool
  • Housekeeping
  • Gym
$173
includes taxes & fees
Sep 2 - Sep 3

Explore the area

View in a map
5418 South Bay Road, North Syracuse, NY, 13212
  • Destiny USA
    ‪5 min drive‬
  • New York State Fairgrounds
    ‪11 min drive‬
  • St. Joseph’s Health Amphitheater at Lakeview
    ‪12 min drive‬
  • Syracuse, NY (SYR-Hancock Intl.)
    ‪3 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed

1 bedroom, premium bedding, desk, blackout drapes

Suite, 1 King Bed with Sofa bed

7.8 out of 10
Good
(9 reviews)
  • 323 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility)

Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility) | 1 bedroom, premium bedding, desk, blackout drapes

Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Mobility Accessible (Comm, Mobil, Accessible Tub)

1 bedroom, premium bedding, desk, blackout drapes

Suite, 1 King Bed with Sofa bed, Mobility Accessible (Comm, Mobil, Accessible Tub)

  • 323 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | 1 bedroom, premium bedding, desk, blackout drapes

Standard Room, 2 Queen Beds

8.2 out of 10
Very good
(53 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | 1 bedroom, premium bedding, desk, blackout drapes

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(45 reviews)
  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Mobility, Roll-In Shower, Extra Space)

Standard Room, 1 King Bed (Mobility, Roll-In Shower, Extra Space) | 1 bedroom, premium bedding, desk, blackout drapes

Standard Room, 1 King Bed (Mobility, Roll-In Shower, Extra Space)

10.0 out of 10
Exceptional
(3 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Mobility Roll-In Shower)

Standard Room, 1 King Bed, Mobility Accessible (Mobility Roll-In Shower) | Bathroom | Free toiletries, hair dryer, towels

Standard Room, 1 King Bed, Mobility Accessible (Mobility Roll-In Shower)

7.6 out of 10
Good
(5 reviews)
  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Free toiletries, hair dryer, towels

Standard Room

8.4 out of 10
Very good
(5 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

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About this property

Holiday Inn Express Syracuse Airport by IHG

North Syracuse hotel with indoor pool
This smoke-free hotel features an indoor pool, a fitness center, and a snack bar/deli. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Other amenities include a 24-hour business center, coffee/tea in a common area, and a microwave in a common area.
Holiday Inn Express Syracuse Airport by IHG offers 95 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Holiday Inn Express Syracuse Airport by IHG features an indoor pool and a fitness center. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center and a meeting room. Event facilities measuring 324 square feet (30 square meters) include conference space. This North Syracuse hotel also offers a vending machine, multilingual staff, and coffee/tea in a common area. A roundtrip airport shuttle is complimentary to guests (available 24 hours). Limited complimentary onsite parking is available on a first-come, first-served basis. A total renovation of this property was completed in December 2024.

Holiday Inn Express Syracuse Airport by IHG is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 5:30 AM and 9:30 AM and on weekends between 6:30 AM and 10 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle
  • Free uncovered self parking on site
  • Uncovered extended parking on site (USD 16.20 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 5:30 AM to 9:30 AM on weekdays and 6:30 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business center
  • 324 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Built in 2007
  • Fireplace in lobby
  • Renovated entire property - December 2024
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 25
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 25
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
4 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: USD 15 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Uncovered extended parking fee: USD 16.20 per night
  • Early check-in fee: USD 25 (subject to availability)
  • Late check-out fee: USD 25 (subject to availability)
  • Rollaway bed fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property does not provide extended parking. Parking is limited to the duration of the guest's stay.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel Syracuse Airport
Holiday Inn Express Syracuse Airport
Holiday Inn Express Syracuse Airport Hotel
Inn Express Syracuse Hotel
Express Syracuse By Ihg
Holiday Inn Express Syracuse Airport
Holiday Inn Express Syracuse Airport by IHG Hotel
Holiday Inn Express Syracuse Airport an IHG Hotel
Holiday Inn Express Syracuse Airport by IHG North Syracuse
Holiday Inn Express Syracuse Airport by IHG Hotel North Syracuse

Holiday Inn Express Syracuse Airport by IHG Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 476 out of 1002 reviews
Rating 8 - Good. 242 out of 1002 reviews
Rating 6 - Okay. 121 out of 1002 reviews
Rating 4 - Poor. 85 out of 1002 reviews
Rating 2 - Terrible. 78 out of 1002 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brian, Leadville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Jasmine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and property were well appointed, clean and cared for -- we would stay at this hotel in this location again in the future.
Stayed 2 nights in May 2025

6/10 Okay

Carrie

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Gregory

Traveled with partner
Friendly staff… like the park and fly with shuttle service
Stayed 1 night in May 2025

2/10 Terrible

Meredith

Disliked: Cleanliness, staff & service, property conditions & facilities
I checked in late at night, only to be awoken before 8 am by loud noises. I looked out my window and realized that my room was directly under demolition. When I went outside to look, I saw that the demolition was only in that corner of the hotel and I should have been placed in any other part of the hotel. Front desk and another office staff member couldn't have been less concerned. I have written to the manager and hope to hear back. Pretty sure what they did was illegal.
Stayed 1 night in May 2025

10/10 Excellent

Sashya

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was extremely comfortable!
Stayed 1 night in May 2025

6/10 Okay

Marquis

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
We had to switch rooms due to the shower not draining. Breakfast was shut down for awhile and the lady that closed it was a little rude.
Stayed 1 night in May 2025

8/10 Good

Karis

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property very close to airport
Stayed 1 night in Apr 2025

8/10 Good

sursattie

Liked: Cleanliness, property conditions & facilities
friendly staff
Stayed 2 nights in May 2025

10/10 Excellent

NORMAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY CLEAN
Stayed 2 nights in May 2025

10/10 Excellent

Michiko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like there.
Stayed 1 night in May 2025

8/10 Good

TAMARA

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ease of use
Stayed 1 night in Apr 2025

2/10 Terrible

Bernard

The reservation I made was not used because the driver of the 94-year old customer took him to the Cicero Holiday Inn which they were told was closest to the airport and had no reservation for him. Thankfully there was a vacancy. I am not happy about the fact that your system could not have discovered that he indeed had a reservation but was dropped off at the wrong hotel.
Stayed 1 night in Apr 2025

6/10 Okay

T Douglas

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Poor Check in Experience

Worse check in experience I have experienced. Waited over an hour as a crowd of people grew in the lobby. My room was not available to check in and I couldn't wait more than 2 hours.
Stayed 1 night in Apr 2025

8/10 Good

Vanessa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and comfortable

A few friends and I stayed at your hotel after attending a concert. The check in was easy for us. The stay was as expected.
Stayed 1 night in Apr 2025

6/10 Okay

Stephen

Stayed 1 night in Apr 2025

8/10 Good

Jennifer, Webster City

Stayed 1 night in Mar 2025

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great stay

After travelling all day it was nice to arrive at a clean hotel, the girl at reception was very nice, what a pleasure. The room was spacious and we had a good size bathroom, lots of room to put our toiletries and the shower was a great size too. All in all a great stay!
Stayed 1 night in Apr 2025

10/10 Excellent

Charlotte

Stayed 1 night in Apr 2025

4/10 Poor

Rita

Disliked: Staff & service, property conditions & facilities
The drain in the sink in the bathroom was not working. It was impossible to use the sink. The TV is useless, can’t connect to YouTube or Netflix and there are no channels in there. When called the staff to let them know we were coming in later, they disregarded the reason for our call and were very pushy trying to sell us some credit card.
Stayed 1 night in Apr 2025

8/10 Good

Lyndon

Stayed 5 nights in Mar 2025

10/10 Excellent

Zachary

Stayed 1 night in Mar 2025

8/10 Good

kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very helpful and it’s so convenient for an early flight. I will stay again.
Stayed 1 night in Feb 2025

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025