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Holiday Inn & Suites Syracuse Airport - Liverpool by IHG

3.5 star property

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Photo gallery for Holiday Inn & Suites Syracuse Airport - Liverpool by IHG

Indoor pool, open 7:00 AM to 10:00 PM, sun loungers
Lobby sitting area
Exterior
Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service

Explore the area

Map
400 7th North St., Liverpool, NY, 13088
  • Destiny USA
    ‪3 min drive‬
  • NBT Bank Stadium
    ‪4 min drive‬
  • New York State Fairgrounds
    ‪9 min drive‬
  • Syracuse, NY (SYR-Hancock Intl.)
    ‪6 min drive‬

Room options

View all photos for Suite, 1 Queen Bed, Accessible (Mobility, Roll-In Shower)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite, 1 Queen Bed, Accessible (Mobility, Roll-In Shower)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed

Room amenity

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Standard Room

  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Room amenity

Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed

Mini-fridge, microwave, coffee/tea maker

Suite, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

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About this property

Holiday Inn & Suites Syracuse Airport - Liverpool by IHG

3.5-star Liverpool hotel close to Onondaga Lake Park
This smoke-free hotel features an indoor pool, a restaurant, and a 24-hour fitness center. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
Holiday Inn & Suites Syracuse Airport - Liverpool by IHG offers 137 accommodations with DVD players and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include bathtubs or showers with hydromassage showerheads, designer toiletries, complimentary toiletries, and hair dryers.

This Liverpool hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
In addition to an indoor pool, Holiday Inn & Suites Syracuse Airport - Liverpool by IHG provides a hot tub and a 24-hour fitness center. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

This 3.5-star property offers access to a 24-hour business center and a meeting room. Event facilities measuring 2100 square feet (195 square meters) include conference space. This business-friendly hotel also offers a terrace, barbecue grills, and a vending machine. A roundtrip airport shuttle is complimentary to guests during limited hours. Onsite self parking is complimentary.

Holiday Inn & Suites Syracuse Airport - Liverpool by IHG is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Blue Spruce Lounge - This bistro specializes in American cuisine. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free roundtrip airport shuttle from 4:00 AM to midnight
  • Free extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee: USD 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Blue Spruce Lounge

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • Children's games
  • DVD player
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2,100 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Microwave
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 25 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 15 per person
  • Pet fee: USD 15 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Maplewood Inn Syracuse Liverpool
Maplewood Syracuse
Maplewood Syracuse Liverpool
Maplewood Suites Extended Stay Hotel Liverpool
Maplewood Suites Extended Stay Hotel
Maplewood Suites Extended Stay Liverpool
The Maplewood Hotel Liverpool
Maplewood Suites Syracuse Airport
Holiday Inn Suites Syracuse Airport Liverpool
Maplewood Suites Extended Stay Syracuse/Airport
Holiday Inn Suites Syracuse Airport Liverpool an IHG Hotel

Holiday Inn & Suites Syracuse Airport - Liverpool by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 561 out of 1000 reviews
Rating 8 - Good. 243 out of 1000 reviews
Rating 6 - Okay. 88 out of 1000 reviews
Rating 4 - Poor. 60 out of 1000 reviews
Rating 2 - Terrible. 48 out of 1000 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Jan 2025

10/10 Excellent

Sally, COLTON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location, park n fly
Stayed 1 night in Jan 2025

10/10 Excellent

Chad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed multiple times
Stayed 1 night in Jan 2025

8/10 Good

Julie

Stayed 1 night in Jan 2025

10/10 Excellent

Chad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff are friendly. Transfer to and from airport is a plus and the drivers are excellent. Parking is included on property while you are away, very convenient. The on site restaurant has great food. We have stayed here several times
Stayed 1 night in Jan 2025

10/10 Excellent

Makayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Mary, Ithaca

Traveled with family and small children
Liked: Cleanliness, staff & service
Easy access to the airport. The pool was nice. Rooms are a bit dated. Staff were lovely.
Stayed 1 night in Dec 2024

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to family, nice hotel and staff
Stayed 3 nights in Dec 2024

8/10 Good

Drew, Spencerville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great lobby, Ellie ? was terrific.
Stayed 1 night in Dec 2024

10/10 Excellent

Nicholas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overnight stop. Glad the hot tub was working. Need to fix the door to the workout room, it hits the floor and squeals loudly.
Stayed 1 night in Nov 2024

6/10 Okay

James

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and the hotel was clean
Stayed 1 night in Dec 2024

6/10 Okay

Laura

Traveled with family
Liked: Staff & service
I found tbe bed and pillows wasnt comfortable but the location is great and 15$ for breakfast was fair.
Stayed 1 night in Dec 2024

10/10 Excellent

Xiaodong

Stayed 1 night in Nov 2024

10/10 Excellent

Larry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this property before and we always receive great service
Stayed 1 night in Nov 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 8 nights in Nov 2024

2/10 Terrible

Timothy

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night with my wife and infant son. The staff checked us in and placed us in a room directly overtop of their smoking area on the 2nd floor—despite seeing that we had an infant and despite there being other rooms available. The AC unit for the room was sucking in the smoke directly. The front staff was unwilling to remove the smokers as that was their designated smoking area. We had to ask the smokers ourselves to move given the circumstances. When more smokers returned, we decided to ask for another room. Which the staff did oblige, but only by putting us at the far end of the hotel. They didn’t offer any help to help us move our suitcases either. So we had to go back and forth several times in the middle of the night with an angry infant. Why put us in a room directly above the smoking area?! Especially when you can see that we have an infant with us?! That shouldn’t be on us to flag which non-smoking rooms are in fact non-smoking. And then why make moving in the middle of the night such a hassle for us and offer no help—despite there being staff standing around not helping guests. Considering this hotel? Save yourself the effort and go somewhere else.
Stayed 1 night in Nov 2024

2/10 Terrible

Michael

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't honor the booked room. Happened to multiple people we spoke to at that hotel. Seems to be a common factor. Toilet rims were covered in black mold. We left wanting a refund. Still waiting at the time this was written.
Stayed 2 nights in Nov 2024

4/10 Poor

Deborah

One night stay at Holiday Inn, Liverpool

I booked this one night stay on Hotels.com and requested a room with a hot tub as this was the picture displayed on website. When we arrived we were given a Jr Suite but no hot tub. We were told we could not get a room with hot tub on Hotels.com because it had to be booked through the hotel instead. This was never told to us and Hotels.com needs to take down the picture of the hotel room with the hot tub, which we paid extra for as this room cannot be booked through them as shown. Our room was not refundable so could not cancel and rebook. Room was large but needed some updates. It was very cold and damp when we arrived in the room but even though we turned the heat up, it never got warmer. Apparently the temperature in the room is regulated so you cannot get it any warmer than management wants it to be. The TV in the room was very small and if your in bed, you can barely see it as the contrast was very dark. The channel controller would not work unless we got up and stood next to the TV and even then it was difficult to change channels. Frustrating! Shower was nice but it took about 5 minutes to get it where it was hot enough to get in. We got the Breakfast Buffet the next morning but was disappointed by the cold food that should have been hot. We did not use the restaurant. The staff was polite and apologized for our inconvenience but from the start to finish was not happy with a room we paid over $200.00 a night for. Will not stay again.
Stayed 1 night in Nov 2024

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great and rooms were very nice!
Stayed 1 night in Oct 2024

10/10 Excellent

Jennifer Christine

Liked: Cleanliness
Stayed 2 nights in Aug 2024

6/10 Okay

MATT, Vail

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2024

4/10 Poor

william

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Phone in room did not work, bathroom door would not shut, hair dryer did not work. Staff unable to resolve any problem. And offered no compensation.
Stayed 1 night in Oct 2024