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Marriott Syracuse Downtown

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Marriott Syracuse Downtown

Exterior
Terrace/patio
Exterior
Lobby
Club Room, 1 King Bed with Sofa bed (Hearing Accessible) | Pillowtop beds, in-room safe, desk, blackout drapes

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Parking available
  • Air conditioning
  • Pet friendly
  • Laundry
  • Breakfast available

Explore the area

Map
100 East Onondaga Street, Syracuse, NY, 13202
  • Onondaga County War Memorial
    4 min walk
  • The Oncenter
    5 min walk
  • Landmark Theatre
    5 min walk
  • Syracuse, NY (SYR-Hancock Intl.)
    10 min drive

Room options

View all photos for Room, Multiple Beds

Pillowtop beds, in-room safe, desk, blackout drapes

Room, Multiple Beds

  • 388 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed

Pillowtop beds, in-room safe, desk, blackout drapes

Room, 1 King Bed with Sofa bed

  • 388 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 1 King Bed with Sofa bed

Pillowtop beds, in-room safe, desk, blackout drapes

Club Room, 1 King Bed with Sofa bed

  • 388 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, Multiple Beds (Mobility Accessible, Roll-In Shower)

Pillowtop beds, in-room safe, desk, blackout drapes

Room, Multiple Beds (Mobility Accessible, Roll-In Shower)

  • 356 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Club Room, 1 King Bed with Sofa bed (Hearing Accessible)

Club Room, 1 King Bed with Sofa bed (Hearing Accessible) | Pillowtop beds, in-room safe, desk, blackout drapes

Club Room, 1 King Bed with Sofa bed (Hearing Accessible)

  • 318 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

Pillowtop beds, in-room safe, desk, blackout drapes

Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

  • 318 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Hearing Accessible)

Pillowtop beds, in-room safe, desk, blackout drapes

Room, 1 King Bed with Sofa bed (Hearing Accessible)

  • 318 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, Multiple Beds (Hearing Accessible)

Pillowtop beds, in-room safe, desk, blackout drapes

Room, Multiple Beds (Hearing Accessible)

  • 356 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed (Hearing Accessible)

Pillowtop beds, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed (Hearing Accessible)

  • 160 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Pillowtop beds, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed

  • 160 sq ft
  • Sleeps 2
  • 1 King Bed

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The price is $134
per night
$154 total
includes taxes & fees
Dec 10 - Dec 11
Best Western Syracuse Downtown Hotel and Suites

About this property

Marriott Syracuse Downtown

4-star hotel in Downtown Syracuse
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a 24-hour business center, and a conference center are onsite. Change of towels is available on request.
Marriott Syracuse Downtown offers 315 accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. 50-inch Smart televisions come with premium cable channels and Netflix.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a 24-hour business center and 21 meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 34517 square feet (3207 square meters) include a conference center. This business-friendly hotel also offers a 24-hour fitness center, a vending machine, and a garden. Parking is available onsite for a surcharge.

Marriott Syracuse Downtown is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:00 AM.
Shaughnessy's Irish Pub - This pub serves brunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Eleven Waters - This restaurant serves breakfast only. Open daily.

Awards and affiliations

The property is a member of Historic Hotels of America.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: High-speed internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 19 per day)
  • Valet parking on site (USD 27 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: USD 18 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Eleven Waters
  • Shaughnessy's Irish Pub

Things to do

  • 24-hour gym

Family friendly

  • Free crib
  • Free rollaway/extra bed
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Wedding services

Business services

  • 21 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (34,517 square feet of space)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 11 floors
  • Ballroom
  • Banquet hall
  • Built in 1924
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch smart TV with premium cable channels
  • Netflix

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 30 lbs per pet)

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 18 per person
  • Self parking fee: USD 19 per day
  • Valet parking fee: USD 27 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • An in-room safe is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Marriott Syracuse Downtown Hotel
Marriott Syracuse Downtown
Marriott Syracuse Syracuse
Marriott Syracuse Downtown Hotel
Marriott Syracuse Downtown Syracuse
Marriott Syracuse Downtown Hotel Syracuse

Marriott Syracuse Downtown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 601 out of 1019 reviews" "
Rating 8 - Good. 217 out of 1019 reviews" "
Rating 6 - Okay. 90 out of 1019 reviews" "
Rating 4 - Poor. 56 out of 1019 reviews" "
Rating 2 - Terrible. 55 out of 1019 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Karinda

Liked: Cleanliness, staff & service, property conditions & facilities
The parking garage is a block away from the hotel and adjacent to new construction and the transit center. Due to road closures for the construction project, vehicle and pedestrian traffic are limited. At times I didn't feel safe accessing the garage. Stay alert of your surroundings.
Stayed 2 nights in Aug 2024

2/10 Terrible

John

Disliked: Staff & service, amenities, property conditions & facilities
Horrible and unforgivable . I pre-paid for a large room with sofa bed on their club floor, but was given the smallest room in the building and not on a club floor. When I asked to be moved to the correct room, they had me prove that I had booked the bigger room. Instead of looking at their computer screen to see that they were wrong they made me pull up my reservation on my phone and show it to them! This is the height of unacceptable service. After that, the staff had the gall to move me to the exact same room as the one I had previously been in. They are either incredibly shady or not capable to do the job they were hired for. We are talking about a $270 a night difference. When I went back down to find out why they put me in the wrong room for the second time I found one front desk person that saw that I had received the wrong room and terrible service. He tried to correct everything but then his manager, Christina, came over and royally messed everything up. I was supposed to check out the following night but the next morning I received a phone call asking me why I had not checked out already. When I explained that I had reconfirmed the extra night with the kind front desk clerk, then with Christina, the person on the phone once again, acted very shady And insinuated that I was lying. I went down to the front desk to sort it out, and Christina told me that I was not telling the truth. I told her to review the video while I waited. I will never return.
Stayed 1 night in Aug 2024

4/10 Poor

Keegan, Chicago

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2024

6/10 Okay

Trena

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Laury

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic and hospitable
It is a beautiful and historic building. Morning coffee service needs to be more readily available, that is definitely a drawback to the location, but the pub spot for a quick bite is great. Rooms are great and updated.
Stayed 2 nights in Aug 2024

10/10 Excellent

Sandy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was exceptional. Very kind and respectful. Valet parking was efficient and orderly.
Stayed 1 night in Aug 2024

4/10 Poor

Mark

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room smelled, like smelly feet, stale, probably from carpet. Alarm went off at 6am — housekeeping should be sure that doesn’t happen. Check in/out staff borderline incompetent. Had to self park car, arrived late.
Stayed 1 night in Aug 2024

10/10 Excellent

Maribeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in Syracuse
This is just a beautiful, iconic hotel. The stay was great! We were very comfortable during our short visit to Syracuse.
Stayed 1 night in Aug 2024

10/10 Excellent

Ji Hyae

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Andrea

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location ! Nice little pub for a great meal !
Stayed 1 night in Jul 2024

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

6/10 Okay

Lisa

Traveled with family
Disliked: Room comfort
Not a pleasant 1 night stay.
It was ok. The shower had hair on the tiles when we arrived and the body wash bottle was completely empty. The beds were not comfortable at all. The in house dining had no information regarding pricing when we walked in and we had to wait 10 minutes before anyone noticed we were there. The front desk staff gave terrible directions on how to get into the restaurant attached to the hotel. They told us to go outside to enter in which you can’t enter from the outside of the building at least in the morning. The valet person told us where to go to buy breakfast items across the street. The directions were terrible to find self parking at night because all the streets are 1 way. I would not stay here again.
Stayed 1 night in Aug 2024

8/10 Good

Shane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
The neighborhood was OK, however it was a little depressed. There seemed to be a lot of homeless. Neighborhoods to the east and to the Northwest seemed a bit nicer
Stayed 2 nights in Jul 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

kenneth

Stayed 2 nights in Jul 2024

6/10 Okay

Paul

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Beautiful and moldy
Beautiful art deco hotel completely full of mold… omg
Stayed 1 night in Jul 2024

8/10 Good

Carla

Is a nice place
Stayed 2 nights in Jul 2024

10/10 Excellent

Saige

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Karen J

Stayed 1 night in Jul 2024

8/10 Good

Jason D

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, unique hotel!
Nice hotel, interesting history, very large & comfortable rooms.
Stayed 1 night in Jul 2024

10/10 Excellent

Susan

Stayed 1 night in Jul 2024

4/10 Poor

barry

Liked: Cleanliness
Disliked: Staff & service
Accidently left 3 expensive shirts in room upon leaving. Hotel would not arrange the return of my clothes
Stayed 1 night in Jul 2024

8/10 Good

Ke er

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2024

8/10 Good

Ahmad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

Colette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this place
Loved it here! I’ve been here before and was so excited that they renovated the majority of the hotel. There are restaurants and food options on the first floor, which are very convenient to get it. Our room was very spacious and comfortable. I’m so glad that I booked this hotel. I’ll definitely be staying here again
Stayed 3 nights in May 2024