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Clarion Pointe Downtown

2.5 star property

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Standard Room, 2 Queen Beds, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board
Lobby
Lobby
Free daily buffet breakfast
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Gym
  • Laundry
  • Housekeeping
  • 24/7 front desk
$116
includes taxes & fees
Nov 16 - Nov 17

Explore the area

View in a map
454 James Street, Syracuse, NY, 13203
  • Place, St. Joseph's Hospital Health Center
    ‪3 min walk‬
  • Place, Landmark Theatre
    ‪10 min walk‬
  • Place, Armory Square
    ‪11 min walk‬
  • Airport, Syracuse, NY (SYR-Hancock Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

7.6 out of 10
Good
(35 reviews)
  • 288 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 Queen Bed, Accessible, Non Smoking

7.6 out of 10
Good
(10 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 Queen Bed, Accessible, Non Smoking

7.4 out of 10
Good
(8 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

7.4 out of 10
Good
(31 reviews)
  • 252 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(33 reviews)
  • 216 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About this property

Clarion Pointe Downtown

Hotel in Northside
Along with a fitness center, this hotel has a 24-hour business center and coffee/tea in a common area. Free weekday breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include laundry facilities and a 24-hour front desk. Housekeeping is available on request.
Clarion Pointe Downtown offers 47 accommodations with safes and coffee/tea makers. 40-inch LED televisions come with premium digital channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and hair dryers.

This Syracuse hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

Wireless Internet access is complimentary. A 24-hour business center is on site. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a fitness center, coffee/tea in a common area, and laundry facilities. Limited complimentary onsite parking is offered on a first-come, first-served basis, and a car charging station is available.

Clarion Pointe Downtown has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 6:30 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • 24-hour business center

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch LED TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:00 AM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 150.00
  • Service fee: USD 2 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility, and guests under 18 years old are only allowed in the fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Econo Lodge Downtown
Econo Lodge Hotel Downtown
Econo Lodge Syracuse
Quality Inn Downtown Syracuse
Quality Downtown Syracuse
Quality Inn Suites Downtown
Clarion Pointe Downtown Hotel
Clarion Pointe Downtown Syracuse
Clarion Pointe Downtown Hotel Syracuse

Clarion Pointe Downtown Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 375 out of 1009 reviews
Rating 8 - Good. 300 out of 1009 reviews
Rating 6 - Okay. 131 out of 1009 reviews
Rating 4 - Poor. 90 out of 1009 reviews
Rating 2 - Terrible. 113 out of 1009 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

RANJU

Stayed 2 nights in Jun 2025

8/10 Good

Roy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel.
Stayed 1 night in Jul 2025

8/10 Good

mark

Liked: Staff & service
Disliked: Cleanliness
Limited parking for the hotel capacity but the real issue is the area around and near the hotel is run down and unsafe due to the sketchy people and buildings,i got hustled for money just trying to walk down the street and also To the right of the main entrance to the hotel is an abandoned lot with large piles of broken glass and down fence right next to the sidewalk, again the hotel is fine but the area is not ok !
Stayed 2 nights in Jul 2025

10/10 Excellent

Pete

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Clean. Updated rooms. Friendly staff. Breakfast was good, hot and full.
Stayed 1 night in Jul 2025

10/10 Excellent

Erica

Liked: Staff & service, property conditions & facilities
Clean room and really nice staff
Stayed 1 night in Jul 2025

10/10 Excellent

Tongsheng

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room, free parking
Stayed 1 night in Jul 2025

2/10 Terrible

Justin

Disliked: Cleanliness, staff & service, amenities
Area around the hotel is very shady, very limited parking, my shower didn’t work. I was gaslighted to believe the shower was perfectly fine afterwards. Was woken up at 5am from the dumpster guy. No alcohol for sale. 10/10 would not recommend. Waste of $200
Stayed 1 night in Jul 2025

4/10 Poor

Mohamed

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service
Good staff but the place had lots of insects and flies We weren’t able to sleep because we were afraid and disgusted flies and insects
Stayed 1 night in Jul 2025

10/10 Excellent

Amy

Traveled with family
Liked: Amenities
Good
Stayed 1 night in Jul 2025

10/10 Excellent

Aibel

Stayed 1 night in Jul 2025

10/10 Excellent

Nancy

Business traveler
Liked: Cleanliness, staff & service, amenities
Awesome staff, great mattress, clean, delicious breakfast
Stayed 1 night in Jul 2025

8/10 Good

Aamna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Starlette

Stayed 1 night in Jul 2025

6/10 Okay

Leslie

Traveled with family
Liked: Cleanliness
Disliked: Amenities
I enjoyed my night stay here. Beds are comfortable. The area is not the best.
Stayed 1 night in May 2025

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a safe, clean and respectful stay. Staff was so kind and helpful
Stayed 2 nights in Jul 2025

6/10 Okay

Phillip

Business traveler
Disliked: Amenities
Staff were super friendly. Room was clean. Bed was comfortable. Breakfast did the job. The fitness center is a joke. You can barely fit in the room and there are no weights…just really large machines that have super limited functionality. The water bubbler in the fitness center didn’t work. God forbid if you wanted to do any work on the floor. The outside access was super quirky - one door didn’t work and the other was hit or miss. Hallways and staircases were pretty dirty.
Stayed 3 nights in Jul 2025

6/10 Okay

Dessy

Business traveler, Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
The stay was acceptable just about...Check in no issues and they were very nice. The room was my issue ...The curtains were either moldy or filthy which was a bad first impression was also not happy they did not make the bed after I returned from meeting and was told we had to ask...wish I was told that at the beginning when arriving. Breakfast was fine ...but nobody was refilling tea or the coffee mates ect so we did without.. So 6/10
Stayed 3 nights in Jul 2025

8/10 Good

Bethany

Stayed 1 night in Jun 2025

10/10 Excellent

Terrance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We needed something close to Upstate Medical Center and this worked well for us. Our room was clean and pleasant, the staff were helpful, and the breakfast was satisfying.
Stayed 2 nights in Jun 2025

2/10 Terrible

Presley

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property is not what is expected of the Clarion brand. I could not stay here!
Stayed 2 nights in Jun 2025

8/10 Good

Robert

Traveled with partner
Liked: Amenities
Very friendly staff, especially the woman at the front desk
Stayed 2 nights in Jun 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Internet not reliable

The property was fine and our room was clean. But if you need working internet (I was trying to work) this is not the place to stay. It constantly went in and out and did not ever have a strong signal. The front desk worker was super helpful and even let me go to several rooms to see if I could get a stronger signal which I did move to but it still was unstable and I had to end up hotspotting to my phone most of the time. So if this is requirement for your stay I would find a place with better connection. Also, the housekeeping skipped our room most of the stay even though I had verified they would be coming. I had to call each day and verify and even in doing that and being assured they would service the room that day they still did not come. The front desk was great and property is maintained but the internet was a definite issue for me bc I needed to work on this trip.
Stayed 5 nights in Jun 2025

2/10 Terrible

Genell, Rochester

Disliked: Cleanliness, staff & service, property conditions & facilities
Subject: Concern About Room Cleanliness During my stay, I found that the bed was not properly cleaned; upon inspection, I discovered a piece of hair on it. I also checked the bathroom and noticed a few stains, one of which appeared to be blood. I spoke with the front desk clerk, who kindly offered another room. However, given the issues I found during my initial inspection, my anxiety level was too high for me to feel comfortable or expect to get a good night’s sleep.
Stain in shower
Hair in bed
Bathroom stsin
Stain on bathroom
Stayed 1 night in Jun 2025

4/10 Poor

Daniel S. Cohen

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The Staff was nice, however the Hotel is in need of renovations, large gaps in the doors, allowed fruit flies and other bugs to enter the room. This was not an "inside" hotel. I chose this hotel because it was close to Syracuse University.
Stayed 3 nights in Jun 2025