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Red Roof Inn Syracuse

2.0 star property

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Photo gallery for Red Roof Inn Syracuse

Exterior
In-room safe, desk, blackout drapes, iron/ironing board
Lobby
Combined shower/tub, hair dryer, towels
Coffee shop

Reviews

5.6 out of 10

Popular amenities

  • Pet friendly
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
  • Parking included

Explore the area

Map
6614 North Thompson Road, Syracuse, NY, 13206
  • Destiny USA
    ‪8 min drive‬
  • Syracuse University
    ‪9 min drive‬
  • JMA Wireless Dome
    ‪10 min drive‬
  • Syracuse, NY (SYR-Hancock Intl.)
    ‪9 min drive‬

Room options

View all photos for Deluxe Room, 2 Double Beds (Smoke Free)

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room, 2 Double Beds (Smoke Free)

  • 248 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed (Smoke Free)

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 King Bed (Smoke Free)

  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible (Smoke Free)

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 King Bed, Accessible (Smoke Free)

  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Smoke Free)

Standard Room, 1 King Bed (Smoke Free) | In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed (Smoke Free)

  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible (Roll-In Shower, Smoke Free)

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 King Bed, Accessible (Roll-In Shower, Smoke Free)

  • 236 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Red Roof Inn Syracuse

Syracuse hotel with free self parking
Along with a snack bar/deli, this smoke-free hotel has coffee/tea in a common area and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Additionally, express check-out, a front-desk safe, and a vending machine are onsite.
Red Roof Inn Syracuse offers 114 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and blackout drapes/curtains. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a snack bar/deli. Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers a vending machine, coffee/tea in a common area, and express check-out. Complimentary self parking is available on site.

Red Roof Inn Syracuse is a smoke-free property.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • In-room crib
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Built in 1987
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay movies

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
This property allows guests 18 or over to check in with valid military ID.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet, per night (maximum USD 105 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 80 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
4 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 15 per pet, per night (maximum USD 105 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Daily housekeeping is included for stays of 6 nights or less. Limited housekeeping is provided for stays of 7 nights or more.
Pets must be declared at check-in. Guests bringing 1 pet will not be charged pet fees. The listed pet fee in the Fees section applies only if guests bring 2 or more pets. Pets must be leashed in public areas of the property. Guests are expected to clean up after their pet.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Red Roof Inn Hotel Syracuse
Red Roof Inn Syracuse
Syracuse Red Roof Inn
Red Roof Inn Syracuse Hotel Syracuse
Red Roof Inn Syracuse Hotel
Red Roof Inn Syracuse Hotel
Red Roof Inn Syracuse Syracuse
Red Roof Inn Syracuse Hotel Syracuse

Red Roof Inn Syracuse Reviews

Reviews

5.6
Rating 10 - Excellent. 171 out of 1004 reviews
Rating 8 - Good. 204 out of 1004 reviews
Rating 6 - Okay. 166 out of 1004 reviews
Rating 4 - Poor. 175 out of 1004 reviews
Rating 2 - Terrible. 288 out of 1004 reviews

5.8/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

5.4/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Jessica

Traveled with family
Disliked: Amenities
Staff was very unfriendly and made us feel unwelcome. Many issues with the property, room had an exposed outlet, card readers on doors wouldn’t work half the time or the door would get stuck in the jam if the card reader did work. There is no working phone in the office so there is no way to get in touch with the property unless you physically show up to the property and speak to someone in person. Nothing about this property is guest friendly, it is like they want to provide the least amount of amenities and security for guests while making sure they get every penny. Our room keys were deactivated more than once causing us to have to go to the office to get them reactivated. Would not recommend staying here unless in a state of desperation.
Stayed 3 nights in Apr 2025

10/10 Excellent

Carmel Ann

Considering that I spent five nights there with a dog, I found the staff wonderfully accommodating. Little problems were addressed immediately, I had all the amenities I needed and had a comfortable, quiet stay.
Stayed 1 night in Apr 2025

6/10 Okay

Harry

Stayed 1 night in Apr 2025

2/10 Terrible

Briana

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Terrible.

Bugs, stained tub, used toilet paper roll when we first checked in, broken toilet bowl, fridge wasn’t working, someone tried to come into our room in the middle of the night.. awesome 👍
Stayed 2 nights in Apr 2025

2/10 Terrible

Joseph, Columbus

Disliked: Cleanliness, property conditions & facilities
Bed bugs. Front staff said first two floors were "closed for renovation." There were no construction trucks. The lot was nearly empty. The allergic reaction I am having right now indicates an advanced infestation. It is just not worth it.
Stayed 1 night in Apr 2025

2/10 Terrible

NABILA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved my booking and when i arrived they informed me that the system was down and i cant check in..they told me that I would not get charged but its been 4 days now and ive been charged with no response from them.
Stayed 1 night in Mar 2025

2/10 Terrible

Melissa

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was infested with roaches. We left 1.5 hours into the stay and found another hotel. Reported to the health department who visited and confirmed the infestation. Requested a refund but haven't heard anything.
Stayed 1 night in Feb 2025

2/10 Terrible

Beth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst Hotel I’ve ever been in.

I could have given this an extra star but they did me wrong right from the beginning. I have mobility issues so when at a motel I always ask for a downstairs room so it’s easy to pack and unpack during my stay. Tonite I was a senior woman traveling alone. The large motel, with around 120 rooms on 3 floors, had EIGHT cars in the parking lot at 7pm. But they somehow had NO rooms on the first floor. Or near the office. Which was complete BS. So the facts that the room was a bit dirty and the elevator buttons don’t light up so I don’t know if it’s going to go at all and the elevator is in a dark passageway and there’s no breakfast and no coffee in room and no Kleenex and no microwave and the remote to the tv only worked rarely and the parking lot was still icy where people had to walk around their cars all became BIG issues instead of small annoyances. I needed to get to my truck at 1:30am and not only was the outside hall completely pitch black, the elevator did not work at all! The heater/ac made a loud click, once every second, ALL NITE LONG! And it took 4-5 tries every time to get the door handle to open. I told the front desk lady when I checked out and her reply was, “Yeah, well” followed by a shoulder shrug. She swore the elevator had just passed inspection but they keep the paperwork in the office instead of in the elevator. I’m calling Code Compliance tomorrow. Red Roof Inn has lost a lot of my confidence and loyalty after this visit.
Stayed 1 night in Jan 2025

2/10 Terrible

Kyle

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort

Dangerous tub

The bathtub was such a terrible design. It was angled poorly and I nearly slipped twice and almost broke my neck. There was also no body wash or hand soap, so that was gross. We felt like we couldn’t wait to leave and get as far away as we could on a 1/4 tank of gas.
Stayed 1 night in Jan 2025

4/10 Poor

Danilo

Traveled with family and small children, Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff very respectful, friendly and helpful
Stayed 1 night in Jan 2025

2/10 Terrible

Susan

Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty and outdated. There was ONE hand towel, nothing else. On the bedcover, there was a human hair, an eyelash and a PUBIC hair! DO NOT go to this hotel.
Stayed 1 night in Jan 2025

6/10 Okay

Thibault

Disliked: Cleanliness

1 nuit 1 chambre standard 2 lits doubles

Hotel situé proche de l’aéroport, quelques options de restauration à proximité (Mc Donalds, Denys) et un Walmart à 10min de voiture. Parking gratuit, pas de petit déjeuner mais café gratuit le matin à la réception. Accueil rapide, personnel sympathique. Malheureusement, la chambre n’était pas très propre (nombreuses traces sur la literie, murs sales…), les distributeurs de savon et shampoing étaient vides… Le pire est à venir, âmes sensibles d’astenir… J’ai arreté de compter à 15 le nombre de cafards que j’ai tué, la chambre en été infestée… Innadmissible pour n’importe quel hôtel qu’il soit de luxe ou simplement un motel… La chambre était la 315, j’espère que le necessaire sera fait pour que cela ne se reproduise pas pour d’autres clients… La literie était confortable (il n’y avait pas de cafard dans le lit, seulement sur les murs et les meubles, heureusement…). Le wifi est fonctionnel. Ca n’est pas ma première visite dans un RED ROOF INN mais je suis vraiment déçu du manque d’entretien et d’hygiène…
Stayed 1 night in Jan 2025

10/10 Excellent

Jaime

Business traveler
Liked: Cleanliness, property conditions & facilities

Bring your own pillow

Had some crackers in a bag my son was eating from and I found a bug crawling into it… possibly an ant? I just closed the bag and threw it out. My only complaint would be the pillows. Extremely flat - 2 on top of each other barely equaled a normal size pillow.
Stayed 1 night in Dec 2024

4/10 Poor

Benjamin

Stayed 1 night in Dec 2024

2/10 Terrible

Timothy

Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reserved for a week for 2. 1st room had an inoperable door lock with no security latch. Not immediately repaired. 2nd room had no water at the lavoratory with parts on the floor. 3rd (and final) room had a faulty toilet tank level valve which was repaired quickly.. Manager agreed to a partial refund but travelocity was unable to reach to verify and therefo re subsequently no refund was issued. Obviously, i can't recommend this facility nor travelocity for any future relations. PS: towels for the 2nd guest were extra $.
Stayed 7 nights in Nov 2024

10/10 Excellent

Kaile

Liked: Staff & service
Disliked: Property conditions & facilities
Front office staff super! The room is fine, the parking lot well lit. I felt taken care of but the place is a bit run down.
Stayed 1 night in Dec 2024

2/10 Terrible

Amanda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Safe
Stayed 2 nights in Nov 2024

2/10 Terrible

René Junior

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay away

Not clean, many devide broken, not well served at all
Stayed 1 night in Sep 2024

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities
This place should be shut down i would like a refund. We had to get another room there was roaches in my room
Stayed 1 night in Nov 2024

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Accommodation
Stayed 4 nights in Oct 2024

10/10 Excellent

Tamara

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating
Stayed 5 nights in Oct 2024

6/10 Okay

Gina

Disliked: Cleanliness, property conditions & facilities
Location convenient but room was tired looking, and smelled so strongly of cleaning chemicals - almost hard to breathe. Would not stay again.
Stayed 1 night in Oct 2024

2/10 Terrible

Caroline

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cockroaches in the rooms, doors that wouldnt close to the bathroom, trash under the beds from previous guests (waterbottles, food wrappers), blood on the dingy sheets from what looked like needle injections, no sheet replacements at 930pm because they all needed to be washed no extra clean blankets also only one staff member on the premise, sketchy people all around…. Do NOT stay here. They dont even answer the phone. The BBB needs to shut this place down
Stayed 1 night in Oct 2024

2/10 Terrible

Kelley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024