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Emerald Queen Hotel and Casino - Tacoma

4.0 star property

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Photo gallery for Emerald Queen Hotel and Casino - Tacoma

Indoor pool
Casino
Cafe
Building design
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Pool
  • Bar
  • Room service
  • Parking included

Explore the area

Map
1820 E 29th St, Tacoma, WA, 98404
  • Emerald Queen Casino
    ‪5 min walk‬
  • Tacoma Dome
    ‪2 min drive‬
  • Greater Tacoma Convention and Trade Center
    ‪3 min drive‬
  • Seattle, WA (SEA-Seattle - Tacoma Intl.)
    ‪27 min drive‬

Room options

View all photos for Deluxe King Room

Deluxe King Room | 1 bedroom, premium bedding, down comforters, pillowtop beds

Deluxe King Room

9.4 out of 10
Exceptional
(43 reviews)
  • 350 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite

Grand Suite | Living area | 55-inch Smart TV with cable channels, Netflix, Hulu

Grand Suite

  • 750 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Deluxe 2 Queen Room

1 bedroom, premium bedding, down comforters, pillowtop beds

Deluxe 2 Queen Room

9.8 out of 10
Exceptional
(31 reviews)
  • 350 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Emerald Queen Hotel and Casino - Tacoma

4-star hotel in Eastside
This smoke-free hotel features 3 restaurants, a casino, and an indoor pool. Self parking is free. Other amenities include 10 bars/lounges, a fitness center, and 2 coffee shops/cafes. Housekeeping is available on request.
Emerald Queen Hotel and Casino - Tacoma offers 155 air-conditioned accommodations with laptop-compatible safes and hair dryers. These individually decorated and furnished accommodations have separate sitting areas. Pillowtop beds feature down comforters and premium bedding. 55-inch Smart televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include showers with hydromassage showerheads.

This Tacoma hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
In addition to an indoor pool, Emerald Queen Hotel and Casino - Tacoma provides a hot tub and a fitness center. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's 10 bars/lounges.

Business amenities at this 4-star property consist of a 24-hour business center, 3 meeting rooms, and coworking spaces. Event facilities measuring 7200 square feet (669 square meters) include a conference center. This business-friendly hotel also offers a casino, a vending machine, and multilingual staff. Onsite covered self parking is complimentary.

Emerald Queen Hotel and Casino - Tacoma is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 11:00 AM and 1:00 PM.
Sportsbook Grill - Onsite bistro.
Room service (during limited hours) is available.

Languages

English, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 11:00 AM to 1:00 PM for a fee: USD 15 per person
  • 10 bars/lounges
  • 2 coffee shops/cafes
  • 3 restaurants
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Sportsbook Grill

Things to do

  • 2,200 slot machines
  • 60 gaming tables
  • Casino (140,000 square feet of space)
  • Concerts/live shows
  • Evening entertainment
  • Gym
  • Hot tub
  • Indoor pool
  • Sportsbook
  • TV in common areas

Family friendly

  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Conference center (7,200 square feet of space)
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Braille/raised signage
  • Doorbell and phone notification
  • Grab bar in shower (34 inches high)
  • Grab bar near toilet (34 inches high)
  • Hand-held showerhead
  • Hardwood flooring in room
  • High-pile carpet in room
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • No elevator
  • Roll-in shower (60 inches wide)
  • Thin carpet in room
  • Visual doorbell notification
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (33 inches high)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with premium cable channels
  • Hulu
  • Netflix
  • Pay movies
  • Streaming services

Food and drink

  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 4:30 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 200 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 15.00 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 9:00 PM

Property is also known as

Emerald Queen Casino Tacoma
Emerald Queen Hotel and Casino - Tacoma Hotel
Emerald Queen Hotel and Casino - Tacoma Tacoma
Emerald Queen Hotel and Casino - Tacoma Hotel Tacoma

Emerald Queen Hotel and Casino - Tacoma Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 630 out of 952 reviews
Rating 8 - Good. 180 out of 952 reviews
Rating 6 - Okay. 94 out of 952 reviews
Rating 4 - Poor. 29 out of 952 reviews
Rating 2 - Terrible. 19 out of 952 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jennifer, Edgewood

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is nice and front desk staff are wonderful. The dining service was extremely slow considering it was not busy. We waited for over 45 minutes for our breakfast and the food was cold.
Stayed 1 night in Feb 2025

10/10 Excellent

Kevin

Stayed 1 night in Mar 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at the Emerald Queen of Tacoma and I was very impressed. The phone desk staff when I had questions about the reservations were wonderful and I was able to get an early check-in. When I arrived the front desk staff were helpful and friendly The room was on the eighth floor facing the highway and I was worried about the noise but I used some white noise on my phone and slept wonderfully. I ate at the Puyalapub and had fish and chips that was delicious. The waitress was attentive and very nice. I was a bit concerned about having to walk through the smoking casino to get to the non-smoking part but after an evening of gaming, I was surprised when I got back to my room that my clothes did not smell like smoke. The non-smoking side was just wonderful. As for the games, I had lots of fun and came home with cash in my pocket very little, but some cash in my pocket. I would definitely stay there again,
Stayed 1 night in Mar 2025

4/10 Poor

Brian

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Do NOT stay at the top of the tower

Staff was friendly, check in was easy BUT I did not get any sleep whatsoever. I was on the 10th floor and not sure what is outside hanging off the bldg, or what but there was something slamming up against the bldg all night. Sounded like chain. I complained to the front desk that night and it seems they knew what I was talking about because people have complained about it before. I asked if they could find out what it was or have me moved, they said they were full, I then asked for management and they were unavailable till the morning. I had an appt the following morning and was gone the entire day but when I returned management was gone for the day. After the second night and complaining once again, the staff again (different crew) knew about the issue but still didn't do anything about it. As I was checking out I finally was able to speak to mamagement about the noise and lack of sleep and they would be able to do anything about the bill since $180/night for zero sleep was not ideal. She stated there was nothing she could do, which is BS, and said she'd discount my next stay. There will NOT be a next stay.
Stayed 2 nights in Mar 2025

6/10 Okay

Michel

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 4 nights in Mar 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay , will be back for sure
Stayed 1 night in Mar 2025

10/10 Excellent

Ragan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, wonderful gaming and dining options (particularly the 11th floor restaurant) and very clean rooms. Absolutely would stay here again.
Stayed 2 nights in Mar 2025

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean rooms
Stayed 1 night in Mar 2025

2/10 Terrible

Thomas

Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The Hotel itself is ok. The pool is way smaller than it looks online. The Casino offers no real meals, the drinks are overpriced and really smokey. The hotel overcharged me an extra day. It took hours of phone calls to get the charge reversed. The staff called me names on the phone, hung up on my over and over. Finally Expedia was able to fix it. I WILL NEVER STAY THERE AGAIN! You are metal detected every time you walk from your room to the hotel. The hotel reeks of cigarette smoke. The front desk manager is so rude! Don't waste your time and money. They can and will rip you off! I've never had a Hotel treat me so bad. I travel a couple times a month to Tacoma. I will never, ever, ever, stay here again!
Stayed 3 nights in Mar 2025

8/10 Good

Pedro

Stayed 1 night in Mar 2025

10/10 Excellent

Elvia

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a clean,the room was spacious and the pool area was awesome
Stayed 1 night in Mar 2025

10/10 Excellent

Shawneen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 1 night in Mar 2025

10/10 Excellent

Shaka

Liked: Cleanliness
Stayed 2 nights in Mar 2025

2/10 Terrible

Christy

Disliked: Staff & service, property conditions & facilities
It was inconvenient to have to be escorted from main door to hotel lobby and back over my bag
Stayed 2 nights in Mar 2025

10/10 Excellent

Savannah Jones

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to an event at the Tacoma Dome so stayed here! I had my 6 month old son with us so the hotel was super accommodating when I asked to be away from the elevators/ lots of foot traffic! Check in was easy, check out was less than 1 minute!! We felt super safe too! All the staff are extremely kind and helpful. Definitely will stay here again
Stayed 1 night in Mar 2025

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Dominique, Seattle

Liked: Cleanliness
Stayed 1 night in Mar 2025

10/10 Excellent

Sade

Traveled with group
Liked: Cleanliness, property conditions & facilities
The casino is cool
Stayed 1 night in Mar 2025

10/10 Excellent

Tracie

Liked: Property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

JANET

Traveled with group
Liked: Property conditions & facilities
Disliked: Staff & service
The man that checked us in was not knowledge or didnt explain things to us as the other woman checking people in. He seemed to just want to be done with us. Nothing fabulous for the price you pay for a night.
Stayed 1 night in Mar 2025

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing room in comfortability and cleanliness!

This room was one of the most comfortable and cleanest rooms we have ever stayed in. We only booked one night but would have extended another night if our schedule allowed. Very roomy. Personal Safe in room. Beautiful view of Mt Hood. Large bathroom and shower. The beds were extremely comfortable. Plenty of electrical and usb outlets. Great lighting options. Free, secure onsite parking with easy access to the Hotel. (Separate parking garage for Hotel on the backside of the casino). My only negative point would be that the Casino is not smoke free. You do have to pass one of the casino entrances to reach the Hotel lobby so the smoke is fairly strong during check in. However the smell faded once you exit the elevator into the hallways. All rooms are non smoking and had no lingering smoke smell at all. I have already referred a friend to this Hotel and I would definitely stay there again.
Stayed 1 night in Mar 2025

4/10 Poor

Nicki

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Disappointed once again.

Went for a concert. Check in line was long.. and within an hour of concert. There was only ONE person working to check people in. Restaurants are pretty lame. Getting a drink at the concert was long, minimal employees. This happened last time we came here for a concert. This will be the last time we stay here.
Stayed 1 night in Mar 2025

4/10 Poor

Breez, Aberdeen

Traveled with family
Liked: Cleanliness
For 200$/night I was expecting more. The room was large and spacious, nice and clean. The gym and pool area were not much to speak about. For being attached to a casino there was a lot of children around which ruined much of our trip as we were hoping to find a relaxing adult environment. Not worth 200$ per night.
Stayed 1 night in Mar 2025

8/10 Good

Tia

Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025