2/10 Terrible
Renita
Traveled with partner
Aug 24, 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I locked my passport, and wallet with $300 cash in the safe in our room. I just returned from a missions trip to Africa, and still had these items in my purse and we had tickets to a concert.
After returning home, I realized I left the items locked in the safe in my room. I called the hotel and let them know right away. The man I spoke with told me someone else had already checked into the room, but he could go gain access to the safe with a master key.
He called me back an hour later and told me the safe was still locked and he was able to obtain my items with the master key. He would lock the items up in the office and I could pick them up the next day.
The next morning I got a call from the manager stating he recieved a note about my lost items. I let him know I had called and my items were retrieved by their employee and secured in the office. He then asked if the employee had gone over what items they had. I let him know that he had not specifically, but I had let him know what was in the safe, my passport and wallet with $300 US and when the employee called he said he had retrieved all of my items. He went on to tell me that he had my passport and wallet but no cash.
He let me know he would call the employee and discuss when I arrived to pick up my items.When I arrived at the hotel the manager gave my my passport and wallet and let me know I could file a police report for my missing cash, and there was nothing else they could do for me. They STOLE my money
Renita
Stayed 1 night in Aug 2024