Laundry facilities, a 24-hour front desk, and tour/ticket assistance are available at this smoke-free guesthouse. WiFi in public areas is free. Other amenities include a front-desk safe.
Hinoen Hotel offers 35 air-conditioned accommodations with safes and complimentary bottled water. Accommodations offer separate sitting areas and include desks. Flat-screen televisions are featured in guestrooms.
Bathrooms include slippers, bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.
Hinoen Hotel features tour/ticket assistance, laundry facilities, and a front-desk safe. Wireless Internet access is complimentary. For a surcharge, an airport shuttle (available 24 hours) is offered to guests.
Hinoen Hotel is a smoke-free property.
Languages
Chinese (Mandarin), English, Japanese
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
No onsite parking available
24-hour roundtrip airport shuttle (surcharge)
Family friendly
Laundry facilities
Soundproofed rooms
Conveniences
24-hour front desk
Laundry facilities
Safe at front desk
Guest services
Housekeeping (daily)
Tour and ticket assistance
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Well-lit path to entrance
More
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Bathroom
Bidet
Free toiletries
Hair dryer
Private bathroom
Shampoo
Slippers
Toilet paper
Toothbrush and toothpaste
Entertainment
Flat-screen TV
Food and drink
Free bottled water
More
Air conditioning
Desk
Iron/ironing board on request
Laptop workspace
Safe
Separate sitting area
Soundproofed rooms
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Property payment types
Important information
Optional extras
Airport shuttle fee: TWD 1600 per vehicle (one-way, maximum occupancy 4)
Towels fee: TWD 50 per person, per night (or guests may bring their own)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
Property is also known as
HINOEN HOTEL Taipei
HINOEN HOTEL Guesthouse
HINOEN HOTEL Guesthouse Taipei
Hinoen Hotel Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 242 out of 403 reviews" "
10 - Excellent
242
Rating 8 - Good. 122 out of 403 reviews" "
8 - Good
122
Rating 6 - Okay. 28 out of 403 reviews" "
6 - Okay
28
Rating 4 - Poor. 9 out of 403 reviews" "
4 - Poor
9
Rating 2 - Terrible. 2 out of 403 reviews" "
2 - Terrible
2
9.0/10
Cleanliness
9.4/10
Staff & service
8.6/10
Amenities
8.6/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
4/10 Poor
Cory Robert
Traveled with family and small children
Aug 20, 2024
Disliked: Property conditions & facilities
This hotel describes itself as a Japanese brand - falsely alluding to that as its overall standard, which it is not. Most staff were friendly and efficient. Free coffee was better than the coffee we had at another Japanese 5-star we stayed at prior. Public areas look dated though branded/renovated as a new hotel.
The bathroom smelled like a sewer with bugs flying around. Shower doors couldn't hold water. Room service was unpleasant when asked for more towels to dry the floor OURSELVES as if we did something wrong. The laundry room was clean with thoughtful facilities. Washing machines have Chinese directions only but the dryers are bilingual.
Room rate was close to 4-star level but felt like a 2-star.
very clean with good flooring (not carpet) but room humidity was too high despite using dehumidifier function. first room had a faulty AC which made noise. second room had a poor smell from the plumbing and a rattling wall panel that shook eith passing traffic. laundry facilities were good, though. the room is small.
Cleanliness is top notch, we feel so comfortable being in the room. But sound proofing is poor, we got woken up every night when next door came back and close the door, also when there is someone talking in the hallway it feels like they are just next to us, we can hear everything.
Simple and fuss free hotel with friendly staff. Within walking distance to Taipei main station which is extremely convenient. Surprised to find out there is free laundry washer and dryer services on premise.
This is the second time I stayed in Hinoen when I visited Taipei. It did not disappoint. The quality of service is consistently good and staff is courteous and helpful. I will stay again next time.