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Volando Urai Spring Spa and Resort

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Volando Urai Spring Spa and Resort

2 restaurants, breakfast served
1 bedroom, premium bedding, down comforters, free minibar
Outdoor pool
Yoga
Hot springs

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Hot Tub
    Hot Tub
  • Breakfast included
    Breakfast included
  • 24/7 front desk
    24/7 front desk
  • Parking included
    Parking included
  • Housekeeping
    Housekeeping
  • Spa
    Spa

Explore the area

Map
No.176,Sec. 5, Xinwu Rd, Wulai Dist., New Taipei City, 23341
  • Wulai Old Street
    2 min drive
  • Yunxian Park
    6 min drive
  • Wulai Waterfalls
    6 min drive
  • Taipei (TSA-Songshan)
    67 min drive

Room options

View all photos for Grandview Double Room, River View (Include French Dinner and American Breakfast)

1 bedroom, premium bedding, down comforters, free minibar

Grandview Double Room, River View (Include French Dinner and American Breakfast)

  • 498 sq ft
  • River view
  • Sleeps 2
  • 1 Double Bed

View all photos for Rooftop Suite Twin (Include French Dinner and American Breakfast)

Rooftop Suite Twin (Include French Dinner and American Breakfast) | 1 bedroom, premium bedding, down comforters, free minibar

Rooftop Suite Twin (Include French Dinner and American Breakfast)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Rooftop Suite Double (Include French Dinner and American Breakfast)

Rooftop Suite Double (Include French Dinner and American Breakfast) | 1 bedroom, premium bedding, down comforters, free minibar

Rooftop Suite Double (Include French Dinner and American Breakfast)

  • 635 sq ft
  • Water view
  • Sleeps 2
  • 1 King Bed

View all photos for Grandview Twin Room, River View (Include French Dinner and American Breakfast)

Grandview Twin Room, River View (Include French Dinner and American Breakfast) | 1 bedroom, premium bedding, down comforters, free minibar

Grandview Twin Room, River View (Include French Dinner and American Breakfast)

  • Lake view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Rooftop Twin Suite

1 bedroom, premium bedding, down comforters, free minibar

Rooftop Twin Suite

  • Sleeps 2
  • 2 Twin Beds

View all photos for Grand View Room

1 bedroom, premium bedding, down comforters, free minibar

Grand View Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Grand View Twin Room

1 bedroom, premium bedding, down comforters, free minibar

Grand View Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Rooftop Suite

1 bedroom, premium bedding, down comforters, free minibar

Rooftop Suite

  • Sleeps 2
  • 1 Queen Bed

Superior Room

  • Sleeps 2
  • 1 Queen Bed

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About this property

Volando Urai Spring Spa and Resort

4-star hotel in Wulai
Along with 2 restaurants, this hotel has a full-service spa and a snack bar/deli. Free breakfast (local cuisine), free WiFi in public areas, and free valet parking are also provided. Other amenities include a sauna, a spa tub, and massage/treatment rooms.
Volando Urai Spring Spa and Resort offers 22 air-conditioned accommodations with DVD players and free minibar items. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include bathtubs or showers, spring water baths, bathrobes, and slippers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Recreational amenities at the hotel include a spa tub and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dasha Spa has 5 treatment rooms. Services include body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna. The spa is open daily. Guests under 12 years old are not allowed in the spa. There are hot springs open between 10:00 AM and 11:00 PM.
In addition to a full-service spa, Volando Urai Spring Spa and Resort features hot springs and a spa tub. Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of 2 meeting rooms and limo/town car service. This business-friendly hotel also offers a sauna, spa services, and a terrace. Onsite self parking and valet parking are complimentary.

Volando Urai Spring Spa and Resort has designated areas for smoking.

A complimentary local cuisine breakfast is served each morning between 7:30 AM and 11:00 AM.
Soyan - This fine-dining restaurant serves breakfast and dinner. Reservations are required.
Siliq Restaurant - This restaurant serves lunch and dinner. Reservations are required. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Relais & Chateaux.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking within 1 mile
  • Roundtrip airport shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free local cuisine breakfast available daily 7:30 AM to 11:00 AM
  • 2 restaurants
  • Snack bar/deli

Restaurants on site

  • Siliq Restaurant
  • Soyan

Things to do

  • Full-service spa
  • Hot spring
  • Sauna
  • Spa tub
  • Steam room

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 2 meeting rooms

Outdoors

  • On a river
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Hot spring
  • Hot springs open from 10:00 AM - 11:00 PM
  • Hot springs water temperature - 104 ºF
  • In-room massages
  • Sauna
  • Spa open daily

Accessibility

  • Elevator

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Late check-in subject to availability
Minimum check-in age: 20

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Wednesday:
  • Hot springs

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 8 are not allowed at this adults-only property; all guests 8 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Hot springs access available from 10:00 AM to 11:00 PM
Guests under 8 years old are not permitted at this adults-only property
Guests under 12 years old are not allowed in the spa

Property is also known as

Urai Volando
Volando Urai
Volando Urai Spring
Volando Urai Spring Spa
Volando Urai Spring Spa & Resort New Taipei City
Volando Urai Spring Spa New Taipei City
Volando Urai Spring Spa Resort
Volando Urai Spring Spa Resort New Taipei City
Volando Urai Spring Taipei Ci
Volando Urai Spring Spa And
Volando Urai Spring Spa and Resort Hotel
Volando Urai Spring Spa and Resort New Taipei City
Volando Urai Spring Spa and Resort Hotel New Taipei City

Volando Urai Spring Spa and Resort Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 206 out of 312 reviews" "
Rating 8 - Good. 79 out of 312 reviews" "
Rating 6 - Okay. 19 out of 312 reviews" "
Rating 4 - Poor. 6 out of 312 reviews" "
Rating 2 - Terrible. 2 out of 312 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

WENG

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveler

Traveled with family
Stayed 2 nights in Jun 2024

10/10 Excellent

cheng hsin

Stayed 1 night in Feb 2024

10/10 Excellent

Sukyoon

Stayed 1 night in Nov 2023

10/10 Excellent

Yu Chia

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful time staying at this hotel and the staff was really lovely, patient and helpful. I misread the French menu and didn’t see that they didn’t have a main course option which I could choose as a pescatarian, and they made a last minute substitution perfectly. I would highly recommend anyone seeking a restful getaway to opt for Volando. Our only suggestion is if there could be a gym added (but the surroundings are perfect for hiking)!
Stayed 2 nights in Nov 2023

10/10 Excellent

FELICIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our time during our staff. Everything was top notch, and staff were very friendly. Highly would recommend to anyone staying in Wulai, and would definitely try to stay longer on my next visit!
Stayed 1 night in Nov 2023

10/10 Excellent

Kenji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

8/10 Good

Chun Ki

Stayed 2 nights in May 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

8/10 Good

Ruoruo

Stayed 1 night in Apr 2023

10/10 Excellent

gail

Stayed 2 nights in Mar 2023

10/10 Excellent

Jonathan

Stayed 1 night in Mar 2023

10/10 Excellent

Ling mei

Stayed 1 night in Mar 2023

8/10 Good

chen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything very nice. Wish food can do better.
Stayed 1 night in Feb 2023

8/10 Good

Yuanche

Stayed 1 night in Jan 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

2/10 Terrible

Huei Ling

Stayed 1 night in Dec 2022

10/10 Excellent

Steven

Stayed 1 night in Nov 2022

8/10 Good

Mai Chee

Stayed 1 night in Aug 2022

10/10 Excellent

Young

Stayed 1 night in Aug 2022

10/10 Excellent

Hsu-yao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
良好服務態度、絕美的風景與人文
良好服務態度，絕美的風景與人文。餐廳舒適，一泊四食的豐盛餐點，兼具健康與美味。 館內整潔，處處有令人驚艷的芬芳，但角落的蜘蛛網、斑駁的外牆、過度生長的通道間植栽、老舊的大浴場衛浴設備是稍微扣分的地方。
Stayed 2 nights in Jun 2022

10/10 Excellent

CHIH LI

Stayed 1 night in Mar 2022

10/10 Excellent

Ju-Chen

Stayed 1 night in Dec 2021

8/10 Good

Joseph I-Chieh

Liked: Cleanliness, room comfort
Old hotspring hotel in a great location in Urai
The property was quite old but fairly well-maintained. We stayed in a bigger room but the room smelled damp and a bit moldy. The public hotspring is nice but weekend could be quite crowded.
Stayed 1 night in Dec 2020