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Everything was great and beyond expectation. Only one small issue: the coffee machine didn't seem to be working or not cleaned for a while. However, everything else was amazing.

I had a great stay at Premium Apart MONday Ginza EAST! The hotel was very clean, comfortable, and well-maintained, and the staff were incredibly friendly and helpful. My flight ended up being delayed, and I needed to extend my check-out time at the last minute. Even though there was an additional cost, the process was so easy and smooth, which I really appreciated, especially during an already stressful travel day. Overall, I was very happy with my stay and really appreciated how accommodating and kind the staff were. I would definitely stay here again!

It had almost everything that a home has.

Better than expected and much bigger than expected. All the amenities are there. It’s next to the trains but we didn’t hear a sound. Very convenient and amazing space for what you get. Love that the toilet is separate from shower and tub. They think of everything from the little details of the things you need

Great location, clean rooms, and staff were very friendly and accommodating.

Nil

Very helpful, English-speaking staff who were always available, and a great room. Easy, comfortable stay in Ueno. Would stay again.

Small room but very comfortable. Cooked breakfast dishes were good but also had cold or lukewarm food added which did not work well. Only limited dining space in evenings which had DJ ; we went out elsewhere