2/10 Terrible
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Traveled with family
Aug 29, 2023
Disliked: Cleanliness, staff & service, property conditions & facilities
We were woken up at 5am with by a huge cockroach crawling up our childrens curtain divider , when I tried to contact the reception there was no answer. I tried going to the front desk but there was no one on call. I spoke to the head of security that was at the entrance of the hotel but he said there is nothing he can do. Only at 7 o'clock the workers started their shifts, at 7 the man at the ground desk said he will send someone shortly, by this time we had packed our bags and woken up the children to leave the room, our father was in a room a few doors down we tried to wake them ,untill we did we tried opening the sofa bed for the kids but it was broken . In the end we woke up all the family and had to leave the room. We met the manager at 8.30 and she said she will change our room and we can stay a bit longer , however after that experience we didn't want to stay any more in the rooms , my father and mother who had paid for an extra night didn't want to stay but they did in fear there would have no place to go. This experience ruined our holiday and our parents holiday totally. The mangers answer was at 10 o'clock at night we should have told them about a cockroach that was in our room hours later ?? How were we supposed to know there would be a cockroach at 5am ? I'm sorry my cockroach you should have come at 10 in the night to avoid all our problems? Bit of a irrelevant answer.
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Stayed 2 nights in Aug 2023