Search Deals on

Tamboril Vacation Packages

The front desk staff was very rude and unprofessional. Unfortunately, the room was also infested with flies, and we had to deal with them throughout the entire night. This made our stay extremely uncomfortable and disappointing. I expected a much higher level of cleanliness and professionalism from the hotel.

The Staff were rude and disrespectful. We tried to explain the situation amicably but they did not try to compromise or make us their customer feel welcome. We booked a 1000 sq ft room with 2 available beds shown in pictures but instead were given a room less than half the size. Obviously we weren’t happy but instead of trying to solve they escalated the situation by telling us they could not do anything to accommodate the reservation seeing as though the room they gave us only had one bed. Also let me mention the room door was already cracked when we got the room which even the bellboy thought was unusual so now safety comes to mind. We asked the check in staff could they switch our room they immediately denied the request and said we need to contact Expedia. Which we did and ultimately they switched the rooms but ensured our stay was terrible by constantly creating a rift on what we could and could not do on the resort grounds was never really explained to us clearly. But anyway upon checkout the staff ONCE AGAIN created a stir with us saying we didn’t return the towel card which would be an additional charge. I lost it because not only did we not go to the pool because it was raining most of the day but we also had friends at a nearby villa who we planned the trip with that had their own private pool which is where we spent most of our time lounging poolside when we did get a chance to go. Terrible customer service will never stay here again! Do Not Stay Here!!!!!!!!!!!!!!

Place was very nice and ALL the staff were fantastic and very communicative. Beach is in walking distance and they also do have golf carts to bring you around free of charge. I would absolutely return again.

Amazing experience, best boutique hotel in Dominican Republic! Everything about this hotel is just spectacular ✨🌸

Could improve showers in the rooms , water leaks in the bottom, need more towels , had to ask for wash towels. Food could be better in the restaurants, meats are over cooked. I believe that’s how they cook meat in DR. Very well done. Make sure you tell them not to overcook meats! Buffet was good . Sports bar need better drinks. All Staff are very nice and friendly. Other than that, I would certainly return.