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Pacific Star Resort and Spa

4.5 star property

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Photo gallery for Pacific Star Resort and Spa

Property grounds
View from room
On the beach, white sand, sun loungers
Exterior
Executive lounge

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Room service
  • Bar
  • Breakfast available
  • Parking included

Explore the area

Map
627b Pale San Vitores Road, Tumon, Tamuning, 96913
  • Ypao Beach Park
    ‪9 min walk‬
  • Tumon Beach
    ‪18 min walk‬
  • T Galleria by DFS
    ‪2 min drive‬
  • Guam (GUM-A.B. Won Pat Intl.)
    ‪8 min drive‬

Room options

View all photos for Deluxe Ocean Front Suite with Club Access and 2 Twin Beds (Hollywood Setup)

TV

Deluxe Ocean Front Suite with Club Access and 2 Twin Beds (Hollywood Setup)

  • 797 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Ocean View Room with 2 Twin Beds (Hollywood Setup)

In-room safe, desk, iron/ironing board, cribs/infant beds

Ocean View Room with 2 Twin Beds (Hollywood Setup)

  • 344 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Level Ocean View with 2 Twin Beds

In-room safe, desk, iron/ironing board, cribs/infant beds

Club Level Ocean View with 2 Twin Beds

  • 344 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Ocean View Room with 2 Double Beds

In-room safe, desk, iron/ironing board, cribs/infant beds

Deluxe Ocean View Room with 2 Double Beds

  • 344 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Room with 2 Double Beds

In-room safe, desk, iron/ironing board, cribs/infant beds

Ocean View Room with 2 Double Beds

  • 344 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Level Ocean View with 2 Double Beds

In-room safe, desk, iron/ironing board, cribs/infant beds

Club Level Ocean View with 2 Double Beds

  • 344 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Ocean View Room with 1 King Bed

In-room safe, desk, iron/ironing board, cribs/infant beds

Deluxe Ocean View Room with 1 King Bed

  • 344 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Ocean View Room with 2 Twin Beds (Hollywood Setup)

In-room safe, desk, iron/ironing board, cribs/infant beds

Deluxe Ocean View Room with 2 Twin Beds (Hollywood Setup)

  • 344 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Ocean View Room with 1 King Bed

In-room safe, desk, iron/ironing board, cribs/infant beds

Ocean View Room with 1 King Bed

  • 344 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite with Club Access and 2 Double Beds

Executive Suite with Club Access and 2 Double Beds | In-room safe, desk, iron/ironing board, cribs/infant beds

Executive Suite with Club Access and 2 Double Beds

  • 592 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite with Club Access and 1 King Bed

Presidential Suite with Club Access and 1 King Bed | In-room safe, desk, iron/ironing board, cribs/infant beds

Presidential Suite with Club Access and 1 King Bed

  • 1033 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Ocean Front Suite with Club Access and 1 King Bed

Deluxe Ocean Front Suite with Club Access and 1 King Bed | In-room safe, desk, iron/ironing board, cribs/infant beds

Deluxe Ocean Front Suite with Club Access and 1 King Bed

  • 797 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Level Ocean View with 1 King Bed

Club Level Ocean View with 1 King Bed | In-room safe, desk, iron/ironing board, cribs/infant beds

Club Level Ocean View with 1 King Bed

  • 344 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Front Suite with Club Access and King Bed

Ocean Front Suite with Club Access and King Bed | In-room safe, desk, iron/ironing board, cribs/infant beds

Ocean Front Suite with Club Access and King Bed

  • 484 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

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Exterior

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The price is $225
All taxes and fees included in total
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About this property

Pacific Star Resort and Spa

4.5-star hotel in Tumon
Spend the day relaxing on the beach or pampering yourself at Pacific Star Resort and Spa's full-service spa.
Pacific Star Resort and Spa offers 367 accommodations with safes and coffee/tea makers. Rooms open to balconies. Cable television is provided. Bathrooms include shower/tub combinations, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Microwaves and hair dryers can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Chandan Spa has 8 treatment rooms including rooms for couples. Services include massages. The spa is open daily.
In addition to a full-service spa, Pacific Star Resort and Spa features an outdoor pool and a sauna. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with wireless Internet access (surcharge).

Event facilities measuring 5516 square feet (512 square meters) include conference space. This luxury hotel also offers a fitness center, spa services, and a vending machine. Onsite self parking is complimentary.

Pacific Star Resort and Spa is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.
Pacific Star Resort and Spa has a restaurant on site.
Manhattan Steakhouse - This restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Pool Bar - This poolside bar serves light fare only. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Filipino, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 9:30 AM for a fee: USD 10 to 25 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Manhattan Steakhouse
  • Pool Bar

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna

Family friendly

  • Crib (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 5,516 square feet of conference space
  • 9 meeting rooms

Outdoors

  • Beach loungers
  • Garden
  • On the beach

Full-service spa

  • 8 treatment rooms
  • Couples treatment rooms
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 19 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave on request
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 35.0 per day
Cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 25 per person
  • Cribs (infant beds) are available for an additional fee
  • Rollaway bed fee: USD 35.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

Pool access available from 10:00 AM to 8:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Guam Marriott
Guam Marriott Resort
Marriott Guam
Marriott Guam Resort
Marriott Resort Guam
Pacific Star Resort Tamuning
Pacific Star Resort
Pacific Star Tamuning
Pacific Star And Spa Tamuning
Pacific Star Resort and Spa Hotel
Pacific Star Resort and Spa Tamuning
Pacific Star Resort and Spa Hotel Tamuning

Pacific Star Resort and Spa Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 173 out of 999 reviews
Rating 8 - Good. 380 out of 999 reviews
Rating 6 - Okay. 247 out of 999 reviews
Rating 4 - Poor. 133 out of 999 reviews
Rating 2 - Terrible. 66 out of 999 reviews

6.4/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I have stayed at this hotel in the past, and the amenities were great. They said that because of covid-19, everything was closed. The restaurants, the spa, the pool, the bars, the gym, the concierge, even some of the entrances to the hotel were all closed. Other hotels seemed to be open and operational. I really wish that they had found a way to make it work. This hotel has a lot of potential, but with everything being closed, I found out hard to overlook the old and aging property. The elevators almost got stuck a few times. The air conditioning could not keep up in the middle of the day. On high cool, our room was up to 77 even with an extra fan from the front desk.
Stayed 10 nights in Jul 2021

2/10 Terrible

NadiA

Business traveler
Disliked: Property conditions & facilities, room comfort
Hot, no power for several nights, run down
We have stayed at this hotel many many times, as we travel to Guam for business very frequently. It's getting a little older, but was still a nice hotel until this last trip. The power went out on 3 different occasions during the 10 night stay, effectively locking us out of our rooms until 2 - 4 am on all 3 nights power was out. Additionally, the AC units were not working, and the rooms were incredibly hot, with no air circulation. All the guests were on the 16th floor, and all other floors blocked off (not sure if this was due to Covid or not.) The pool is also closed due to Covid, which is understandable, but frustrating due to the heat. The hotel is getting very run down and definitely needs to make some drastic improvements soon!
Stayed 7 nights in Jun 2021

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and service has deteriorated beyond belief.. it used to be a decent place to stay.. no longer there..
Stayed 6 nights in Jun 2021

6/10 Okay

Verified traveler

Stayed 2 nights in Jul 2020

4/10 Poor

Verified traveler

Stayed 4 nights in Jan 2020

6/10 Okay

Joanna

Liked: Staff & service
The service was outstanding. The people we encountered were extremely friendly. However, the resort needs some help. The AC was mediocre at best. Which created a huge humidity problem. The carpet felt almost damp when you stepped on it barefoot and the tile in the bathroom was actually wet with humidity. The room rarely got below 80 degrees F. Which made it difficult to sleep. To be fair I didn’t report it until the last day. But it was not addressed to my knowledge. The room Smelled stale and moldy as the days went on. With a little TLC this resort could be outstanding. But in this shape definitely not worth the price!
Stayed 4 nights in Jan 2020

4/10 Poor

Verified traveler

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The view was amazing... my kids were happy to be spending the weekend at the hotel. Unfortunately, we checked in @ 3:00pm & checked out at 12:am the following morning. The room was dusty, the carpets felts weird & the AC wasn’t working. We assumed that the room would’ve gotten cold by the evening and tried to remain optimistic about the room.We called front desk around 11:00 pm and was only informed that there was a problem with the AC for the entire building. Thank you to the staff for understanding. I Hope next time around the conditions will improve.
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Nope
This whole hotel needs a reno. The rooms are so old and dated. The worst was the dirty and smelly carpet. There was not one place in the room that didn't look delapatated and in need of repair, from the cocking om the shower, old furniture, stainijg, etc. We won't stay here again. It literally felt like staying at some highway inn motel.
Stayed 1 night in Dec 2019

8/10 Good

Joseph, Guam

Traveled with family
Liked: Cleanliness, staff & service
It was a good idea to have a good time and an original post on my own experience and the most important thing is to be understood.
Stayed 1 night in Dec 2019

8/10 Good

Marilyn

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019

4/10 Poor

Joey

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run down resort
The resort felt and looks as if it was very run down. Carpet was so dirty in my room that my feet got black. Struggled to get any information from the front desk on what to do or go on island.
Stayed 3 nights in Dec 2019

6/10 Okay

Verified traveler

Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Dec 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old hotel, friendly staff
The facilities are old and run down. The hot water didn’t work from about 5p-9p. The maintenance man was polite and helpful, but there wasn’t much he could do. Pool doesn’t open til 10am, jacuzzi is out of order.
Stayed 1 night in Dec 2019

10/10 Excellent

Tony, Orlando, FL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property right on the beach with a great pool. Just walking distance from K-Mart, convenience stores, and restaurants.
Stayed 14 nights in Nov 2019

8/10 Good

Verified traveler

Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel needs a serious renovation.
The hotel is very old and needs a serious renovation, especially in the bathroom.
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a $15 shuttle service to and from the airport which was very convenient. The pool area is connected directly to the beach and they provide has a towel service and also rental equipment. The property shows some age but overall, it is kept very clean.
Stayed 4 nights in Nov 2019

2/10 Terrible

Dissatisfied!

Traveled with group, Traveled with family
Disliked: Cleanliness, property conditions & facilities
The hotel is in desperate need of renovation, upgrade, modernization, etc., etc. The carpets are old and dingy; the tv is an old cathode ray tube tv (seriously?!); balcony curtains had holes; shower walls had a heavy layer of soap scum; the shower head was corroded and disgusting looking; our toilet had a leak (to their credit, they fixed it when notified of the problem). Friends stayed at the hotel also. Their room had ants (on the 19th floor!), the shower hose leaked, shower head was also corroded and disgusting looking, etc. Definitely will not stay there again!
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Stayed 4 nights in Nov 2019

10/10 Excellent

BB, Seoul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff so very nice. I am always satisfied with my stay at Pacific star
Stayed 5 nights in Oct 2019

8/10 Good

Verified traveler

Business traveler
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
It was satisfactory for the price. However the carpet was damp all around the room which was very unpleasant. Pool was good beach is small but right there.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a good beach access and a good place for price
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveler

Stayed 5 nights in Oct 2019