6/10 Okay
Adila
Traveled with group
May 30, 2025
Liked: Cleanliness, amenities, property conditions & facilities
Incredible beach and many activities available. Lovely buffet breakfast.
Property itself is beautiful and feels like a luxury stay but the service provided is not consistent with that feeling
Issues with checking in where tried to change rooms and willing to pay difference but kept being told could switch to suite. Hotel website as well as 2 other 3rd party sites had multiples of the room available.
Friend in our group - her parents had make all the room bookings and her name listed on room but they would not allow her to check into room until whole party that had booked arrived.
Missing bath towels from the room and took 1 hour to be delivered and room was located next to supply room.
At fine dining restaurant, they forgot some of our orders. Never acknowledged they forgot. Told us it was ready and waited almost and hour for it to arrive and then when asked to cancel order as now 11pm they refused and said it was ready. Provided tea to “make up” for delay.
Adila
Stayed 3 nights in May 2025