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Pleas don’t book the apartment in this hotel. It’s not associated with the hotel services. The 2nd room has 3 beds all bed sheets were dirty. The has prior hair from guest before us. Behind the headboard I found a dirty t-shirt. Hall restroom tub was rusted and peeling, I was disgusted to see that. The other restroom still had a long hair in the tub. Sanitary is NOT a priority for the owner of this apartment. The price I paid for my 4 day was a steel. Also, beach gear was a laugh in the face. No beach chair, no wagon and the umbrella covered 1 person. I reached out to the person but never showed up with clean sheets. I had to invest in my stay detergent, sanitizing wipes, trash bags and toilet covers. Let me know forget to say, on my first stay the bottom of my feet was all black from the floors being super dirty. The only good thing of the place was the beach distance.

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

I thought the room itself was fine. I did not appreciate that my room was not serviced until 1 or 2 PM daily. I left the room each day in the morning at various times - yet if I returned before about 2PM the room was not serviced. The first day I was there it was not cleaned and refreshed at all and I had to call to get fresh towels in the evening.... The "resort fee" is a joke. What exactly am I paying for? There was a Keurig coffee maker in the room - but I had to pay for the pods... There were hygiene products on the wall of the shower and a TINY bar of soap to wash my hands with, but they were not worth over $50 per day... I did use the pool and 2 pool towels during one day of my stay - again, not worth over $50 per day. There are no modestly priced food options in the hotel, The "food court" is not modestly priced. The tray of items for purchase in the room is ridiculous. I will say that all staff I encountered in my stay were more than friendly and helpful. I did not have any negative contact with anyone who worked for Harrah's. Everyone was pleasant, helpful, and friendly. I appreciated that a lot. I thought the price for the room was more than fair. It was a bargain. But, because I did not have a car on this trip and would have liked to stay in or very near my hotel to eat, the food options available were a problem. Overall, I will not stay at this property again if there are other options. It was not a good value for my vacation dollars.

Poor customer service, I received no friendly response from any staff. Really disappointed has nothing to do with the NY Palace I used to stay decades ago. Won’t stay again.