All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 223 out of 482 reviews" "
10 - Excellent
223
Rating 8 - Good. 203 out of 482 reviews" "
8 - Good
203
Rating 6 - Okay. 39 out of 482 reviews" "
6 - Okay
39
Rating 4 - Poor. 13 out of 482 reviews" "
4 - Poor
13
Rating 2 - Terrible. 4 out of 482 reviews" "
2 - Terrible
4
8.4/10
Cleanliness
8.4/10
Staff & service
8.8/10
Amenities
8.2/10
Property conditions & facilities
Reviews
10/10 Excellent
Verified traveler
Traveled with family and small children, Traveled with family
I loved the fact that it was literally a skip, hop and jump away from the beach and resort pool! It was a lovely relaxing getaway perfect for our family of four. The accommodation was modern and clean. There was plenty for us to do. As we’re an active family we made use of the tennis court and ran along the beach in the mornings….
Great property in great location with great facilities and very helpful staff! Our villa was very private and centrally located so only a short walk to everything.
This accommodation is terrible. Booked a unit just by the pool and beach. Couldn't leave any doors unlocks for a nice breeze was every screen door lock was broken. All screens had holes in them. So much so multiple frogs where in our room before we realised.
Pillows flat and bed horribly uncomfortable.
Accommodation was old, out dated and in terrible condition.
Stayed one night out of requirement. Woke up to mouse poop over the floor in dining room and kitchen in the morning.
Made a complaint to reception prior to leaving. Simply told us they had a wait list and if we weren't happy to leave. Then advised we would have to deal with WOTIF directly as there customer service couldn't be understood due to not speaking English!
Disgusting comment about the WOTIF staff and terrible attitude from staff at accommodation.
Save your money or stay somewhere else.
Great place, great amenities, close to beach, has everything you need for a lovely get away. the check in was excellent and the staff are awesome. Had a great weekend.
Well kept grounds in a beautiful location. Peaceful, quiet and laid back. Excellent customer service.
Verified traveler
Stayed 2 nights in Mar 2021
10/10 Excellent
Louise S
Mar 19, 2021
Liked: Cleanliness, room comfort
Serenity at Serenity on Diamond Beach
Wonderful stay. Staff were lovely. Quiet midweek stay.
Louise S
Stayed 4 nights in Mar 2021
10/10 Excellent
Ray
Mar 18, 2021
Liked: Cleanliness, room comfort
Ray
Stayed 2 nights in Mar 2021
10/10 Excellent
Nadine
Traveled with family
Mar 17, 2021
Liked: Cleanliness, room comfort
We’ll be back!
Serenity was fantastic! 2 pools, outdoor play area and indoor play room - perfect for kids! Comfortable cabins. Close to the beach. Massage lady, Amm was amazing and only a stone’s throw from our cabin.
I thouroughly enjoyed my stay. Amenties were good as was the overall feel of the resort, i was comfortable and I would stay again however, I did think the use of outdoor furniture for indoor use took away from the comfort when wanting to relax for the evening indoors.
The wifi was also non existant in my villa but this did not ruin my experience at the resort.
Verified traveler
Stayed 4 nights in Mar 2021
6/10 Okay
Verified traveler
Traveled with partner
Mar 7, 2021
Liked: Amenities
The grounds and the pool area were nice. Kitchen was adequately fitted out.