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Temmuz 3 günlük konaklamam da objektif ve oldukça detaylı bir analiz yapıyorum. Eksi ve artıkar ayrı başlıkta. Eksiler * Çalışan sayısında ciddi bir eksiklik var. Minimumda döndürüyorlar. Örnek akşam konserleri yapılan yüzlerce kişinin olduğu ve tek içecek alabileceğiniz yerde 1 kişi duruyor. 10 dk bira almak için ayakta bekledim. * Taze espresso yapan hiç bir nokta yok. Yani bütün kahve çeşitleri makina kahvesi hazır veriliyor. Şöyle güzel bir taze kahve içeyim deseniz yok * İçecek kalitesi genel olarak ciddi düşük. Şişe herhangi bir içecek yok soda, gazoz, meyve suyu, bira vs. Şişeyi geçtim soft içeceklerde bir tane kaliteli bir meyve suyu koyulmamış. * Minibar sadece su ile teslim ediyorlar. Yani 1 şişe en azından limonlu soda koyun yahu. Bu seviye bir otel için bu durum enteresandı. * Fotoğrafçı ilginç, izinsiz fotoğraf çekiyor bir şeyler diyor falan anlamsız birisi keyfimi kaçırdı * Karşılama noktasında baya zayıflar Artılar * Yemekler güzel, tavuk hindi ve kıymalı yemekler ağırlıklı ama çıkan yemekler iin belli bir seviyesi var. Salata, meyve, tatlı barları ayrı güzeldi * Havlu sistemi güzel, girişte kart alıyorsunuz hergün bu kartı verip temiz havlu, kirli havluyu verip kartı geri alıyorsunuz * otelin gece etkinlikleri (konser vs) gayet iyi seviyede * Çocuk kulübünün binası, yeri ve işletmesi gayet kaliteli * Aqupark otelin en vurucu ve iyi işletilen kısımlarından bravo * Temizlik genel olarak oda, ortak alanlar ve peysaj düze

Great hotel

Great resort for families with children. We had a good time and I recommend this resort.

Brand new property with modern, clean rooms and a great layout — restaurants centrally located so you can dine inside or out. Pillow menu available, a thoughtful touch. Shoutout to the team: Ender, Hakan, Emre & Ratuhan (bars — Hakan’s smoked cocktail is a must try!), Gulhan (pool bar on roller skates — fun and faster service!), Mehmet (DJ), Berkay (Wen), Mustafa (restaurants), Huseyn (Degusto), Ece (personal assistant — proactive and handled everything), Rhea (cleaning — spotless every day). For US guests — this blows Mexico out of the water. Buffet dinner included, à la carte has a small cover charge but the quality is far superior and worth it. Pool at 25°C, beach side clean, never struggled to find seats, kids and adult areas well separated. Borrowable games like Uno and chess are a fun bonus. Nightly entertainment — singing, dancing, live performances then an awesome DJ set. Separate kids show earlier in the evening. So much to do, I wish I came as a kid. Crickets noted in some reviews — you hear them outside at night from the greenery, zero impact on rooms. Rooms are modern and looked great throughout. Would absolutely come back. 🙌

Overall, I left disappointed with my stay. Considering the resort’s reputation and premium price, I expected much higher standards of cleanliness, maintenance, and consistency. We were initially assigned a first-floor room with multiple issues: a strong urine-like odor near the entrance, a foul-smelling shower drain, poor drainage that caused water to spread across the bathroom floor unless the water pressure was kept low, a stained face towel, and an entrance door that did not close properly until repaired after I reported it. The room also appeared more worn and had noticeably fewer bathroom amenities than the third-floor room we were moved to after requesting a change. The new room included items such as a dental kit, shaving kit, bath sponge, slippers, and wearable towels, raising concerns about the inconsistency between rooms. Both rooms had visible stains on the upholstered bed bases. After I reported them, staff cleaned the stains in the third-floor room, and they came off easily. This showed the problem was preventable and reflected inadequate inspection rather than permanent damage. I appreciate that the staff were courteous, responded promptly to my concerns, and offered us a complimentary dinner at one of the à la carte restaurants, which was a thoughtful gesture. However, guests should not have to identify basic housekeeping and maintenance issues at the beginning of their vacation. Better quality control is needed to deliver a consistent five-star experience.

Good for money 4 stars hotel, for 5 stars need to do some improvements

Awesome experience. Relaxing and friendly staff. Clean water pools and slides. Ample amenities for kids and grown ups. Highly recommended.

Couple of people made a difference!!! Everything worked out at the end. But if uoubare from US and good AC in the middle of the summer important, pay extra to stay at the lagoon suits. Main building has nice rooms, all different categories and very nice but all have the same bad AC. Lagoon suits are separate standing ans newer. It was perfect. And you get your own restaurants for sit down option or go to main buffet.