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Tehualmixtle Vacation Packages

Muy comodo y lujoso, la piscina muy bonita solo que demasiado profunda para mi estatura de 1.60 pude haber disfrutado mas si hubiera sido menos profunda, el restaurante afuera del hotel muy rico y buenos precios, la atencion de Azul y Fabiola excelente, habitacion muy amplia

We always have a great experience at Garza Blanca hotel, the only problem we have is when we check in the young lady tell us we have a free upgrade WiFi and we just need to accept the charges, when whe check out the person on the front desk want to charge us $170 for the WiFi service, we explain him and he seems kind a upset, and make me put in a not with an explanation. I don’t need an upgrade WiFi I just take it because they offered to me. Thank you!!

We absolutely enjoyed Garza Blanca Sanctuary, since it was opened up just a few months ago everything was perfect. From arrival to our last day leaving. All the rooms suits, spacious with a huge balcony over looking the ocean. Our butler Marco was excellent and very attentive to our needs. Always there to make sure everything was taken care of. Oh the restaurant were all great with good food! We really enjoyed Hiroshi. Can’t wait to go back.

Upon arrival and check-in supervisor Karen had a bad attitude and made us feel uncomfortable and unwelcome. The negative vibe carried through with us as we went to our room. Less than an hour later we went back to the lobby to discuss our stay and it turned out she provided no options. When I asked to speak to upper management she stated she was it. At that point, we made the decision to leave the hotel without having other hotel reservations. We got our luggage and took a taxi to anywhere but this property. It was the worst experience of our lives. Especially being in another country. Karen’s demeanor was uninviting and made us feel stressed out. The opposite of what you should feel while on vacation. I will never return to Garza Blanca property since customer service is not valued. I suggested that she read the book, Unreasonable Hospitality. Hope she takes my advice and learns something from it. Especially if she plans on staying in tourism, and hotel industry. I was charged full price and have now disputed with my credit card company. Worst experience!

This property needs more updated A/C for the entire place and this whole property needs to be updated. The food was excellent.