This hotel features a restaurant, a bar/lounge, and a 24-hour front desk. WiFi in public areas is free. Other amenities include a front-desk safe and a banquet hall.
The Imperial Hotel offers 44 accommodations with coffee/tea makers. Flat-screen televisions come with cable channels.
Bathrooms include bathtubs or showers with rainfall showerheads. This Tenby hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary. This beach hotel also offers a terrace, a front-desk safe, and an elevator.
English breakfasts are available for a surcharge and are served each morning between 7:30 AM and 9:30 AM.
Onsite venue - This restaurant serves breakfast and dinner.
Languages
English
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi and wired internet
Food and drink
Daily English breakfast available 7:30 AM to 9:30 AM for a fee: GBP 12.95 for adults and GBP 7.95 for children
A bar/lounge
A restaurant
Conveniences
24-hour front desk
Luggage storage
Safe at front desk
Guest services
Housekeeping (daily)
Outdoors
On the beach
Terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Elevator (27 inch wide door)
Wheelchair accessible (may have limitations)
More
Banquet hall
Room amenities
Bedroom
Bedsheets provided
Bathroom
Bathtub or shower
Private bathroom
Rainfall showerhead
Towels provided
Entertainment
Flat-screen TV with cable channels
Food and drink
Coffee/tea maker
Electric kettle
More
Desk
Heating
Iron/ironing board on request
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18
Check-out
Check-out before 10 AM
Special check-in instructions
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Renovations and closures
The property will be renovating from November 25 2024 to March 31 2025 (completion date subject to change). The following areas are affected:
Bar/lounge
Dining venue(s)
Exterior
Hallway
Lobby
During renovations, the hotel will make every effort to minimize noise and disturbance.
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of GBP 10 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Food and water bowls are available
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Property payment types
Important information
Optional extras
Fee for English breakfast: approximately GBP 12.95 for adults and GBP 7.95 for children
Pet fee: GBP 10 per accommodation (varies based on length of stay)
Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards; cash is not accepted
Cashless transactions are available
National rating
This property has received its official star rating from Visit Wales.
Property is also known as
Imperial Hotel Tenby
Imperial Tenby
The Imperial Hotel Hotel
The Imperial Hotel Tenby
The Imperial Hotel Hotel Tenby
The Imperial Hotel Reviews
Reviews
7.2
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 89 out of 330 reviews" "
10 - Excellent
89
Rating 8 - Good. 109 out of 330 reviews" "
8 - Good
109
Rating 6 - Okay. 59 out of 330 reviews" "
6 - Okay
59
Rating 4 - Poor. 47 out of 330 reviews" "
4 - Poor
47
Rating 2 - Terrible. 26 out of 330 reviews" "
2 - Terrible
26
7.2/10
Cleanliness
8.0/10
Staff & service
6.6/10
Amenities
6.0/10
Property conditions & facilities
6.8/10
Eco-friendliness
Reviews
8/10 Good
Gillian
Sep 23, 2024
Perfect location
This Hotel was in a perfect location with amazing views over the sea yet right in town. It was typical of an old seaside establishment, a little tired but clean but was undergoing refurbishment so can’t wait to see the changes.
The staff were excellent, friendly and helpful but seemed a little overstretched. I would definitely go there again
Hotel is in a good location, room is very tired , carpet badly soiled, floor very uneven, and bed is the most uncomfortable bed ive ever slept in - in fact ive not been able to sleep- suffering with a bad back today - regretting paying the extra to stay here as really overpriced, if you check in and given room 23 refuse it the springs are poking through the mattress and they have put wood underneath the mattress where the bed base is broken
We arrived at the hotel to a lovely receptionist called Emma, our room wasn't quite ready so she put our bags safe and showed us to the bar/dining area. We were welcomed by the bartender who was friendly and polite. Our room was basic but clean and comfortable. TV maybe a little small but adequate and we weren't intending to stay in the room lol the time.
We had breakfast which was of a good standard and plentiful. There was parking nearby and not too expensive.
We were on the top floor and there was a lift available.
All the staff we encountered were polite and friendly. It was a pleasure to stay there and we'd use it again.
In fairness, there are a lot of ups and downs with the Imperial. The location is excellent, my room was clean and tidy, and the cost was more than reasonable. Niggles would include very low water pressure, a droopy showerhead, and a laughably small TV. But It’s hard to ask too much considering the cost. Clearly this grande dame’s best years may have been many decades ago, but she’s still got some life in her. I’m hopeful that with her ongoing renovations, many good years are still ahead.
The staffs are so friendly and always smile, easy to communicate with us deaf. It’s very great to view and good location. The room makes us tired and very small shower and little dirty carpet like old. Other, wallpaper have peel old and furniture is old too. Hope so will be new decoration soon. We don’t have any complain. Many thanks.
Owain
Stayed 1 night in Aug 2024
8/10 Good
Richard
Traveled with partner
Aug 29, 2024
Liked: Staff & service
The staff were very helpful and worked hard to deliver excellent customer service. The new owners "Crest Hotels" have some very strange policies that impact on the customer experience i.e. one hand towel to be shared between two people. Two tea bags maximum for two people per day, No hand soap, One toilet roll for two people per day, Rooms not serviced daily unless you hand your room keys in to reception. Very minimal room service bathroom not cleaned during our 5 night stay.
Richard
Stayed 5 nights in Aug 2024
6/10 Okay
Verified traveler
Traveled with group
Aug 26, 2024
Liked: Cleanliness, room comfort
Good location on the wall of the old town.
Hotel is definitely showing its age and does not look as good as it does in the pictures.
Room had poor ventilation with the windows stuck closed.
All in all was a really nice stay only downside was parking to no fault of there own and the breakfast wasnt the best apart from that staff place view and everything else was amazing
Our room and bathroom was not clean. Just outside our window was a ledge that was covered with cigarette butts. Not pleasant at all.
Having said that, the sheets and linen were clean and the shower was lovely and strong.
Although rooms were dated, they were very clean and had good facilities. Staff were very friendly and helpful, would definitely stay here again and would recommend!
Hannah
Stayed 1 night in Aug 2024
8/10 Good
David
Traveled with partner
Aug 13, 2024
Liked: Cleanliness, staff & service
Nice views from the bar. convenient for the town and beach
Property was in a fantastic location, but was run down with white wash and paper over the cracks and mould (literally). Additionally the bathroom was not clean on arrival, with the loo even unflushed. Staff were good and the breakfast was the saving grace. Did not look like the website in any way shape or form. On the whole, disappointed and would not stay again which is a shame as it's location was 10/10 as I say.