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Hotel El Ciruelo

4.0 star property

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Photo gallery for Hotel El Ciruelo

4 Suite Max with Fountain and Mountain View - Pet Friendly | Premium bedding, down comforters, Select Comfort beds, minibar
Reception
4 Suite Max with Fountain and Mountain View - Pet Friendly | Premium bedding, down comforters, Select Comfort beds, minibar
Interior
6 Suite Joaquín with jacuzzi and mountain view | Terrace/patio

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • Pet friendly
  • Laundry
  • Spa
  • Free WiFi

Explore the area

Map
17 Av. Ignacio Zaragoza Santisima, Tepoztlán, MOR, 62520
  • Artisan Market of Tepoztlán
    ‪4 min walk‬
  • Tepozteco Pyramid
    ‪2 min drive‬
  • El Tepozteco National Park
    ‪9 min drive‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪92 min drive‬

Room options

View all photos for 8 Suite Nicolás with jacuzzi and mountain view

8 Suite Nicolás with jacuzzi and mountain view | Premium bedding, down comforters, Select Comfort beds, minibar

8 Suite Nicolás with jacuzzi and mountain view

  • Sleeps 3
  • 1 King Bed

View all photos for 3 Suite Federica with Fountain and Mountain View - Pet friendly

Premium bedding, down comforters, Select Comfort beds, minibar

3 Suite Federica with Fountain and Mountain View - Pet friendly

  • Sleeps 3
  • 1 King Bed

View all photos for 9 Suite Jerónimo with jacuzzi and mountain view

9 Suite Jerónimo with jacuzzi and mountain view | Premium bedding, down comforters, Select Comfort beds, minibar

9 Suite Jerónimo with jacuzzi and mountain view

  • Sleeps 3
  • 1 King Bed

View all photos for 4 Suite Max with Fountain and Mountain View - Pet Friendly

4 Suite Max with Fountain and Mountain View - Pet Friendly | Premium bedding, down comforters, Select Comfort beds, minibar

4 Suite Max with Fountain and Mountain View - Pet Friendly

  • Sleeps 3
  • 1 King Bed

View all photos for 2 Suite María with Fountain and Mountain View - Pet friendly

Premium bedding, down comforters, Select Comfort beds, minibar

2 Suite María with Fountain and Mountain View - Pet friendly

  • Sleeps 3
  • 1 King Bed

View all photos for 10 Suite Santiago with jacuzzi and mountain view

Terrace/patio

10 Suite Santiago with jacuzzi and mountain view

  • Sleeps 3
  • 1 King Bed

View all photos for 11 Suite Antonio with small pool and mountain view

11 Suite Antonio with small pool and mountain view | Terrace/patio

11 Suite Antonio with small pool and mountain view

  • Sleeps 3
  • 1 King Bed

View all photos for 1 Suite Francisca with Fountain and Mountain View - Pet friendly

Premium bedding, down comforters, Select Comfort beds, minibar

1 Suite Francisca with Fountain and Mountain View - Pet friendly

  • 431 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for 5 Suite Diego with jacuzzi and mountain view

5 Suite Diego with jacuzzi and mountain view | Terrace/patio

5 Suite Diego with jacuzzi and mountain view

  • Sleeps 3
  • 1 King Bed

View all photos for 6 Suite Joaquín with jacuzzi and mountain view

6 Suite Joaquín with jacuzzi and mountain view | Terrace/patio

6 Suite Joaquín with jacuzzi and mountain view

  • Sleeps 3
  • 1 King Bed

View all photos for 7 Suite Sofía with jacuzzi and mountain view

7 Suite Sofía with jacuzzi and mountain view | Terrace/patio

7 Suite Sofía with jacuzzi and mountain view

  • Sleeps 3
  • 1 King Bed

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About this property

Hotel El Ciruelo

4-star Tepoztlán hotel walkable to Artisan Market of Tepoztlán
This hotel features a restaurant, a bar/lounge, and a coffee shop/cafe. Free WiFi in public areas and free valet parking are also provided. Additionally, spa services, a business center, and concierge services are onsite.
Hotel El Ciruelo offers 11 accommodations, which are accessible via exterior corridors and feature minibars and complimentary bottled water. Select Comfort beds feature down comforters and premium bedding. 43-inch flat-screen televisions come with digital channels.

Bathrooms include showers with rainfall showerheads, bathrobes, hair dryers, and children's slippers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.
The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center.

Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers spa services, a terrace, and gift shops/newsstands. Onsite uncovered self parking and valet parking are complimentary.

Hotel El Ciruelo has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 8:30 AM and 11:30 AM.
Hotel El Ciruelo has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free 24-hour offsite parking
  • Free uncovered self parking on site
  • Free valet parking on site

Food and drink

  • Daily cooked-to-order breakfast available 8:30 AM to 11:30 AM for a fee: MXN 299 for adults and MXN 350 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Family friendly

  • Laundry facilities

Conveniences

  • Gift shop/newsstand
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center

Outdoors

  • Terrace

Spa

  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Children's slippers
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with digital channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of MXN 350 per accommodation, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 44 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 299 for adults and MXN 350 for children
  • Pet fee: MXN 350 per accommodation, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel El Ciruelo Hotel
Hotel El Ciruelo Tepoztlán
Hotel El Ciruelo Hotel Tepoztlán

Hotel El Ciruelo Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 138 out of 207 reviews
Rating 8 - Good. 40 out of 207 reviews
Rating 6 - Okay. 14 out of 207 reviews
Rating 4 - Poor. 10 out of 207 reviews
Rating 2 - Terrible. 5 out of 207 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Increíble, lo único que puede mejorar es el servicio y sabor de su restaurante.
Stayed 1 night in Dec 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Tepoztlán hotel
Beautiful hotel, close to everything. One of the highlights of our Mexico trip. We stayed in Federica room #3, not hot tub but the room was still amazing with a private patio
Stayed 3 nights in Nov 2024

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Escape para descansar
Lugar ideal para descansar, en pleno centro, por lo que todo está caminando, y con un gran restaurante a un lado, gran comida, camas muy cómodas, y una vista increíble del tepozteco; un lugar sabroso para fin de semana y relajarse.
Stayed 2 nights in Nov 2024

10/10 Excellent

Isabel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extraordinario
Extraordinario hotel, superó mis expectativas, todo muy limpio, la vista está muy bella y aunque está ubicado en el centro, no se escucha nada de ruido. Lo recomiendo bastante!
Stayed 2 nights in Nov 2024

8/10 Good

Antonio, HOUSTON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Oct 2024

10/10 Excellent

Alejandro, ALVARO O

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gran ubicacion!
Stayed 2 nights in Oct 2024

2/10 Terrible

Jason

Stayed 1 night in Sep 2024

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

María del Carmen

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Daniel Alfons

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room Antonio is nice. Unfortunately the pool is very small looks more like a large tub and the water is not heated. Everything else was very enjoyable.
Stayed 1 night in Aug 2024

8/10 Good

Jorge abraham

Stayed 1 night in Jul 2024

10/10 Excellent

Maricarmen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is located at the heart of Tepoztlán making it very easy to enjoy the town. Our bedroom was breathtaking, with an unbeatable view, spacious, clean and confortable. 5 star service, will be coming back!
Stayed 2 nights in Jul 2024

10/10 Excellent

Francisco, Mexico

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones espectaculares
Stayed 2 nights in Jul 2024

10/10 Excellent

carrie, Gral Pacheco

Traveled with partner
Lovely boutique hotel with a great location and an excellent restaurant!
Stayed 1 night in Jun 2024

10/10 Excellent

Maria, Mountain View

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

pedro

Stayed 1 night in Jun 2024

8/10 Good

Javier

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service excellent food convenient clean. Except the shower head wasn’t working and the drain was too Slow .otherwise was good thank you for your service….
Stayed 2 nights in Jun 2024

8/10 Good

Archivaldo

Traveled with group
Liked: Cleanliness, staff & service, amenities
Good place to stay in the town and good food at it
Stayed 1 night in Jun 2024

4/10 Poor

diane

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Grounds crew working and using electric skill saw directly outside our door for both of our days. Water pressure very low for cold water so only option was a trickle or scalding. Big gaps under doors to outdoor areas, cleanliness not great. Given the price we paid we expected more…. $9078 pesos for two nights.
Stayed 2 nights in Jun 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice little hotel. Not much experience in the hotel industry since it is very new. Tepoztlán is dead during the week which means less staff. Hotel hostess did everything from front desk, to take things to the room and almost park the car. Need to work on that during the week. Weekends a lot mor staff.
Stayed 1 night in May 2024

4/10 Poor

Juan Ramon, san antonio

Disliked: Cleanliness, staff & service, property conditions & facilities
Muy caro, no AC, acabados de baja calidad, en la regadera no salía agua fría, el servicio poco atento
Stayed 1 night in Apr 2024

10/10 Excellent

ELOY

Stayed 2 nights in Apr 2024