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Alilo by Muuk

3.0 star property

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Photo gallery for Alilo by Muuk

Outdoor pool
Property grounds
Exterior
Deluxe Suite with Hot tub and Mountain View | Terrace/patio
View from property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Gym
  • Air conditioning
  • Spa
  • Pet friendly
  • Pool

Explore the area

Map
Km 15, Carr Cuernavaca-Tepoztlán, Tepoztlán, MOR, 62300
  • El Suspiro Tepoztlan
    ‪18 min walk‬
  • Tepozteco Pyramid
  • Artisan Market of Tepoztlán
    ‪4 min drive‬

Room options

View all photos for Family Room, 2 Queen Beds, Non Smoking

Family Room, 2 Queen Beds, Non Smoking | 1 bedroom, in-room safe, individually decorated, individually furnished

Family Room, 2 Queen Beds, Non Smoking

  • 861 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Romantic Room, 1 King Bed, Non Smoking

Romantic Room, 1 King Bed, Non Smoking | 1 bedroom, in-room safe, individually decorated, individually furnished

Romantic Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 861 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | 1 bedroom, in-room safe, individually decorated, individually furnished

Standard Room, 1 Double Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite with Hot tub and Mountain View

Deluxe Suite with Hot tub and Mountain View | Terrace/patio

Deluxe Suite with Hot tub and Mountain View

  • 807 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking | 1 bedroom, in-room safe, individually decorated, individually furnished

Superior Room, 1 King Bed, Non Smoking

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Hotel Real del Valle Tepoztlan

  • Pool
  • Breakfast included
  • Spa
  • Kids pool
4.0 out of 5, Very Good, (190)
$119 nightly
The price was $140
The price is $119 total
includes taxes & fees
Hotel Real del Valle Tepoztlan

About this property

Alilo by Muuk

3-star Tepoztlán hotel close to Artisan Market of Tepoztlán
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a poolside bar, and massage/treatment rooms.
Alilo by Muuk offers 19 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Flat-screen televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.
Recreational amenities at the hotel include an outdoor pool and a fitness center.
Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms.
Alilo by Muuk features an outdoor pool and a fitness center. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

This Tepoztlán hotel also offers spa services, a terrace, and tour/ticket assistance. Complimentary uncovered self parking is available on site, along with a car charging station.

Alilo by Muuk is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 8:30 AM and noon and on weekends between 8:30 AM and noon.
Onsite venue - This restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee 8:30 AM to noon on weekdays and 8:30 AM to noon on weekends; MXN 500 for adults and MXN 300 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Private picnics

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace
  • Vegetable garden

Spa

  • 2 treatment rooms

Accessibility

  • No elevator

More

  • 100% renewable energy
  • At least 80% of food locally-sourced
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open Monday - Thursday (8:00 AM - 8:00 PM) and Friday - Saturday (8:00 AM - 10:00 PM)
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Guests should be aware that 2 cats reside at this property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 750 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 44 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MXN 1261.0 per night

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 500 for adults and MXN 300 for children
  • Pet fee: MXN 750 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: MXN 1261.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Long-term renters welcome
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 8:30 AM to 7:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Meliar Hotel Boutique Tepoztlan
Meliar Boutique Tepoztlan
Meliar Boutique
Alilo by Muuk Hotel
Casa de los Artistas
Meliar Hotel Boutique
Alilo by Muuk Tepoztlán
Alilo by Muuk Hotel Tepoztlán

Alilo by Muuk Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 52 out of 97 reviews
Rating 8 - Good. 24 out of 97 reviews
Rating 6 - Okay. 13 out of 97 reviews
Rating 4 - Poor. 3 out of 97 reviews
Rating 2 - Terrible. 5 out of 97 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

ANALIA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
todo bn
Stayed 1 night in Jan 2025

8/10 Good

Jezer, American Fork

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is a bit hidden. The surroundings of it's location can trigger a sense of an unsafe location. There were a lot of maintenance / construction going by the pool and parking lot. In times it made us feel like w le were in a property under construction rather than a property ready for us to enjoy. The room description and photos said that a sofa bed was part of the room but it wasn't. They had to bring a bed to the room. We really enjoy the massages and temazcal services. We had a good time in the pool and the food services were good enough to meet our needs when we used it. Overall I feel like it was a bit of a roller coaster with all the ups and downs, with the things we were noticing and experiencing during our visit to this property. But I think we ended up enjoying it more than disliking it. We had a good time as a family here.
Stayed 2 nights in Dec 2024

10/10 Excellent

Luis Humberto

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

6/10 Okay

Oscar

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Un camino muy difcil , para llegar , una habitación chica y simple
Stayed 1 night in Aug 2024

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was great, but I have to upgrade my room. The room the hotel gave me first was tiny and with a tiny window. When I booked in Hotels.com, the hotels was described as “superior” which it didn’t have anything to be superior. The staff told me that was the lowest price room, and if I wanted better I have to pay, which I did. It was disappointing that the advertising was not accurate!
Stayed 2 nights in Sep 2024

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The WiFi in the rooms is fatal, you have to move to lobby area to get a good internet connection
Stayed 1 night in Aug 2024

6/10 Okay

Juan José, Mexico

Liked: Cleanliness, staff & service
Ok but has the potential to be much better.
Stayed 2 nights in Aug 2024

8/10 Good

Cesar Augusto, Arlington

Liked: Cleanliness, amenities, property conditions & facilities
No muy amable la de la recepción. El cuarto básico pero suficiente. Me quedé ahí por una boda.
Stayed 1 night in Jun 2024

8/10 Good

Marisela

Stayed 3 nights in Mar 2024

8/10 Good

Emma

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Family Tepoztlan

Stayed 2 nights in Feb 2024

10/10 Excellent

Maria

Liked: Cleanliness, property conditions & facilities
Excellent
Stayed 2 nights in Jan 2024

6/10 Okay

John

Liked: Staff & service
Stayed 1 night in Apr 2023

10/10 Excellent

Enrique

Stayed 1 night in Jun 2022

8/10 Good

Verified traveler

Property was very nice overall, the ONLY thing I didn’t like was then fact that they didn’t offer any options to eat. As well as the fact that the pool are is more esoteric than to use.
Stayed 1 night in Dec 2019

10/10 Excellent

oliver

Stayed 1 night in Mar 2025

10/10 Excellent

JOSSELINE GRISSEL

Stayed 1 night in Mar 2025

10/10 Excellent

Nashieli Regina

Stayed 2 nights in Mar 2025

10/10 Excellent

Julio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Marco Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel, las habitaciones muy bonitas y cómodas, mucha tranquilidad para descansar y el personal muy amable, todo bien, se recomienda ampliamente.
Stayed 2 nights in Mar 2025

10/10 Excellent

JUAN DE LA LUZ

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó. regresaré.
Stayed 1 night in Mar 2025

8/10 Good

YARA AIMEE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relación calidad precio muy mala
Stayed 2 nights in Feb 2025

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

German

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel es bonito, aunque el mantenimiento de las instalaciones se nota descuidado, desde los azulejos de la alberca, la cancha de tenis que está inservible, y algunas áreas de los jardines. El personal fue cordial, pero parco, es decir, se limitaban a cumplir con su trabajo.
Stayed 2 nights in Feb 2025