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Property was great. Location excellent

Excelente hotel .

Great location and hotel

I had a wonderful stay at this hotel. The property was well maintained, the rooms were spacious and spotless, and the staff provided outstanding customer service.

The location was everything. Walking distance to many things in the Trevi area and about equal distance from Vatican City and the Colosseum. They were “kid friendly” by offering a pack and play but did not have options for a tub to bathe my baby. The staff was wonderful at helping us book airport transportation to/from and helpful with recommendations when asked. The air conditioning in the room worked perfectly. The 4 stars is because of breakfast. I had tours at 8am every morning and breakfast wasn’t open until 7:30. If I tried going early to grab a banana on the go, the guy was irritated that I was there so early. I wasn’t able to actually use the breakfast I paid for until my departure date. They also didn’t have any water on property. I had my baby, it was 95 degrees F when I was there and when I asked the front desk for water they said they only have the beverages for purchase in the mini fridge. They offered water at breakfast so I’m not sure why they couldn’t offer it outside of breakfast hours.

The hotel was very nice. The amenities, the view, the size and comfort. We were only there one day so we did not make use of the pool or spa but we could see the pool area and it seemed very nice. The concierge and luggage staff were very welcoming and polite, but the staff working the morning breakfast was very hostile and made us feel unwelcome. This was upsetting because otherwise our stay was quite enjoyable.