4/10 Poor
Darcy
Nov 19, 2024
Disliked: Cleanliness, property conditions & facilities
My party was only there for a few hours so I can't comment on the breakfast or any overnight issues. Out of multiple reserved rooms, only 1 was without bugs or the smell of either Marijuana or stale mold even after requesting a room change. It is not a 5 star resort, I understand, but smells, bugs, stained bedding and shower head wall covers coming off is a little too far from acceptable conditions for rooms that you pay to stay in. Staff members seemed to be trying to do what they could but with this many issues, I think it will take higher up management to fix a lot of these problems. Booked through Expedia so was told Super 8 couldn't give us any refund. Going to try to get our money back by talking with Expedia as we ended up staying in another hotel that night.
Darcy
Stayed 1 night in Nov 2024