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Grand Museum Hotel, BW Signature Collection

4.0 star property

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Photo gallery for Grand Museum Hotel, BW Signature Collection

Lobby sitting area
Lobby
Daily buffet breakfast (EUR 19.50 per person)
Courtyard
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • 24/7 front desk
  • Breakfast available
  • Room service
  • Laundry

Explore the area

Map
Phoenixstraat 50A, Delft, 2611 AM
  • Delft Town Hall
    ‪5 min walk‬
  • Vermeer Centrum
    ‪5 min walk‬
  • Delft University of Technology
    ‪18 min walk‬
  • Amsterdam (AMS-Schiphol)
    ‪42 min drive‬

Room options

View all photos for Family Room, Multiple Beds (with Sofabed)

Family Room, Multiple Beds (with Sofabed) | In-room safe, desk, laptop workspace, iron/ironing board

Family Room, Multiple Beds (with Sofabed)

  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Twin Beds (Living Room)

Suite, 2 Twin Beds (Living Room) | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Twin Beds (Living Room)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Twin Bed

Standard Room, 1 Twin Bed | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Twin Bed

  • 108 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Twin Beds

  • 129 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Studio, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Standard Studio, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower) | In-room safe, desk, laptop workspace, iron/ironing board

Standard Studio, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Deluxe Room, 2 Twin Beds | In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 2 Twin Beds

  • 237 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About this property

Grand Museum Hotel, BW Signature Collection

4-star Delft hotel with bar/lounge
This smoke-free hotel features a bar/lounge, self parking, and dry cleaning. WiFi in public areas is free. Additionally, laundry facilities, a 24-hour front desk, and a computer station are onsite.
Grand Museum Hotel, BW Signature Collection offers 66 accommodations with safes and complimentary bottled water. LCD televisions are featured in guestrooms.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Delft hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Grand Museum Hotel, BW Signature Collection features a terrace, a vending machine, and tour/ticket assistance. A computer station is located on site and wired and wireless Internet access is complimentary. A bar/lounge is on site where guests can unwind with a drink. This business-friendly hotel also offers a garden, laundry facilities, and dry cleaning/laundry services. Parking is available onsite for a surcharge.

Grand Museum Hotel, BW Signature Collection is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7 AM and 10:30 AM and on weekends between 8 AM and 11:30 AM.
Volle Maan - This pub specializes in international cuisine and serves breakfast only.
Late night fare is available from room service (during limited hours).

Languages

Dutch, English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour offsite parking (EUR 19.20 per day)
  • Covered self parking on site (EUR 19.20 per day)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 11:30 AM on weekends; EUR 19.50 for adults and EUR 15 for children
  • A bar/lounge

Restaurants on site

  • Volle Maan

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Garden
  • Terrace

Accessibility

  • Elevator

More

  • 3 buildings
  • 3 floors
  • Built in 1983
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Late-night room service

More

  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The check-in location differs from the property location; go to: [Phoenixstraat 50A, 2611 AM Delft]
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 15.0 per night
Cribs (infant beds) are available for EUR 10.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 50 per accommodation, per stay
  • A tax is imposed by the city: EUR 4.50 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 19.50 for adults and EUR 15 for children
  • Covered self parking fee: EUR 19.20 per day
  • Nearby parking fee: EUR 19.20 per day(328 ft away; open 24 hours)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 10.0 per night
  • Rollaway bed fee: EUR 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system

We should mention

Only registered guests are allowed in the guestrooms

National rating

Hotelstars Union assigns an official star rating for properties in Netherlands. This property is rated 4 stars.

Property is also known as

Best Western Delft
Best Western Museumhotels
Best Western Museumhotels Delft
Best Western Museumhotels Inn
Best Western Museumhotels Inn Delft
Delft Best Western
Museumhotels
Museumhotels Delft
Museumhotels Delft Best Western
Best Western Museumhotels Delft Hotel Delft
Best Western Museumhotels Delft Hotel
Best Western Museumhotels Hotel
Best Western Museumhotels Delft
Grand Museum Hotel BW Signature Collection
Grand Museum Hotel, BW Signature Collection Hotel
Grand Museum Hotel, BW Signature Collection Delft
Grand Museum Hotel, BW Signature Collection Hotel Delft

Grand Museum Hotel, BW Signature Collection Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 171 out of 520 reviews
Rating 8 - Good. 240 out of 520 reviews
Rating 6 - Okay. 71 out of 520 reviews
Rating 4 - Poor. 27 out of 520 reviews
Rating 2 - Terrible. 11 out of 520 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Trudi

Liked: Cleanliness
Stayed 2 nights in Nov 2024

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

david

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a brilliant find, right in the centre of Delft and a couple of minutes walk from the train station. A huge room and a huge comfortable bed. Great nights sleep and with great staff on reception, what more could you ask for! Will be back.
Stayed 1 night in Nov 2024

4/10 Poor

Varsha

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good. The room is nice with high ceilings and you do not hear the outside at all, or the lifts etc. Location is five star. That's the only good part. Staff are polite but have no initiative or ability to help with anything. Room was not cleaned, bathroom flush does not latch, one light in the bathroom was not working, there was no kettle or coffee maker. When you ask staff they never do anything without repetition. We landed early and were waiting for our room at reception. We were the only ones waiting for over 2 hours, yet they only confirmed the room was ready after we asked again. Parking is expensive and reception won't tell you how it works. Reception manager was outright rude. It is not a 4 star, the stars are for service.
Stayed 2 nights in Oct 2024

10/10 Excellent

Maurice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

6/10 Okay

Katherine

Traveled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

4/10 Poor

Bruce

Disliked: Property conditions & facilities
No good if you have luggage. Spread around 3 buildings, stairs and underground parking far away for19.20 euro despite they say it has parking on site. That's false there is none.
Stayed 1 night in Sep 2024

10/10 Excellent

Bernice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located very convenient to Delft. Walkable to every attraction. The breakfast buffet at the hotel is wonderful!
Stayed 9 nights in Sep 2024

10/10 Excellent

Frederic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

2/10 Terrible

Sergio

Disliked: Staff & service, property conditions & facilities, room comfort
Lied about Parking - No explanation
When we arrived we were told they had a partnership with a parking at the other side of the city and that we could leave the park there for free. We wasted time going back and forth between the parking and the hotel. Next day when we do the check out the woman at the desk simply said that what we were told was not true and did nothing for us but to give us an email address. Even when we asked for a the supervisor or a formal complaint. We could have stayed at a parking in front of the hotel for the same price. But the worst is their customer service... nonexistent.
Stayed 1 night in Aug 2024

6/10 Okay

Marlen

Liked: Cleanliness, room comfort
Well located. Old, tiny place
The hotel is really well located. It does NOT have parking. If you plan to bring your car consider 20 additional euros. Some areas smell really old, rooms are tiny and ours had a view to an alley plus the windows had just small ventilation, with no AC the night was quite warm (summer). Going upstairs with suitcases was not very practical. But we were ok and Delft was worth the visit!
Stayed 1 night in Jul 2024

8/10 Good

Tomas, Salt Lake City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in beautiful restored houses in old Delft.
Stayed 2 nights in Jul 2024

10/10 Excellent

Polly

Stayed 1 night in Jul 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant surprise
This was a pleasant surprise. I’ve stayed in best western hotels before and was not impressed - but this hotel was a completely different experience.
Very close to hotel
Stayed 2 nights in Jun 2024

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

8/10 Good

PAREEN

Stayed 1 night in May 2024

6/10 Okay

Francis

Traveled with group
Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Victor, Issaquah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Authentic and tastefully designed. Windows to the canal and old church. You would need to get used to the bell chime, but it is a part of the charm!
Stayed 4 nights in Apr 2024

8/10 Good

Keith

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great location, near the old center of Delft.
Stayed 3 nights in Feb 2024

8/10 Good

Pawel

Business traveler
Liked: Cleanliness, room comfort
Great location
Great location in the middle of the town. The room is a bit old style. Breakfast very good.
Stayed 1 night in Feb 2024

2/10 Terrible

Michael

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Nice location, poor experience
Nice hotel, terrible breakfast, shower had no water pressure
Stayed 2 nights in Nov 2023

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and nicely presented hotel. Room was pleasant if a bit dark. Staff were very accommodating.
Stayed 2 nights in Nov 2023