8/10 Good
Sarah
Traveled with family
May 18, 2025
Liked: Cleanliness, staff & service, room comfort
Flower parade chaos.
We stayed for the flower parade and it the perfect location for it. We enjoyed dinner and breakfast at the hotel as well as swimming and the children’s room. A few things to note:
We were travelling with bikes on the roof and were told “no problem we’ll be able to use the underground car park” you can definitely not get in the car park with bikes on the roof. A large gazebo was set up in the car park so we couldn’t use the parking spaces in front of the car park to park up and take the bikes off the roof. Though we found a way around this I wasn’t told I’d then need a room card to open the bike access to the car park! Despite having gone into reception they didn’t tell me to check in first and get the room key. Which lead to a very frustrating 30 mins.
On the day of the flower show hotel guests were not allowed in the front of the hotel as there were dignitaries and sponsors (I presume) using the hotel lobby, car park with marquee and a bar that had been set up.
When we came back in we wanted some drinks and were sent to the bar which was cordoned off for the dignitaries. It was clear we should not have been there and should have been shown back into the restaurant where we could’ve easily got a drink. It was chaos basically and I feel the staff were not properly trained or briefed on how to manage guests who were mostly freely coming and going from the breakfast area.
Staff at dinner were great.




Sarah
Stayed 2 nights in Apr 2025