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The staff are friendly and nice. They were very helpful, providing information about city tours and helping to book a place for the boat cruise, which was amazing. Some of the cleaners kept coming into my room unexpectedly while I was relaxing. The rooms get cold; however, for some reason, the hot water didn't work at all, and the water was extremely cold for showering. I struggled with this, especially when the temperatures dropped. Finally, the Wi-Fi is extremely poor, and you cannot even use your mobile data in the room, you had to go outside for signal. Overall, it's a great place to stay in Fira, right in the city center and easy to navigate.

We stayed a week in Santorini. Beautiful, clean hotel with great caldera and city views. They cleaned the room daily, friendly staff, and they have a small parking lot (which seems rare now after seeing other hotels on the caldera) which we used to park a rented ATV. Location was great, many good restaurants nearby but quieter than being in the middle of Fira. Some reviews complained about breakfast, I’m not sure why, it was free and was plenty. They bring breakfast to your table with numerous options, it is not buffet like some older pictures show but we looked forward to it everyday. We had a couples massage, pricing was fair in my opinion (not cheap, not overpriced), but the massage was excellent (one of the best we’ve had). We had an upgraded room with a balcony, not sure what the cave rooms are like. We had a “plunge tub” on our balcony. We assumed it would be an hot tub, it is actually cold. We checked out some other hotels and apparently the cold tubs are common because it’s so hot in the summer. Overall would highly recommend.

Stunning property nestled between a couple of other related properties. Very quiet and beautiful grounds, rooms and accommodations. The staff are incredible; friendly, welcoming and eager to help make the stay a pleasure - and it was. We spent 5 days here; 5 days of that truly decadent breakfast, 5 days enjoying the luxurious grounds and service. Lana and the staff here made us feel like family. Arkoudi, the nearby town, is wonderful and has some great restaurants and a really nice bay beach if you find you want to explore outside this Grecotel resort area. My work brought us here, and it's been a lovely discovery - we would like to return to the area and the Mandola Rosa for another trip in the future!

Quiet location on the side of the mountain overlooking the caldera.we watch the sunset from the hotel restaurant located on the upper floor. Spectacular view. Staff are super friendly and eager to help.

The hotel was really beautiful, breakfast was great very good selection, stuff are really friendly and helpful rooms are very clean, also great location only 3 min walk to the beach and loads of restaurants and shops options and close to bus stations travel to Fira. We had the best time as a family of three.

Clean room. Helpful and friendly staff. Great location.