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Hôtel Ermitage

4.0 star property

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Exterior
2 restaurants, breakfast, lunch, dinner served; Regional cuisine
Golf
Indoor pool, outdoor pool, sun loungers
Indoor pool, outdoor pool, sun loungers

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot Tub
  • Bar
  • Parking included
  • Spa
  • Pool
  • Room service

Explore the area

Map
1230 Avenue du Leman, Neuvecelle, Haute-Savoie, 74500
  • Évian-les-Bains Port
    ‪15 min walk‬
  • Evian Thermal Spa
    ‪16 min walk‬
  • Evian Masters Golf Club
    ‪5 min drive‬
  • Geneva (GVA-Cointrin Intl.)
    ‪76 min drive‬

Room options

View all photos for Deluxe Room, Lake View

Deluxe Room, Lake View | Minibar, in-room safe, desk, soundproofing

Deluxe Room, Lake View

  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (South-facing)

Junior Suite (South-facing) | Minibar, in-room safe, desk, soundproofing

Junior Suite (South-facing)

  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite, Lake View (Castel Lake View)

Suite, Lake View (Castel Lake View) | Living area | Flat-screen TV, pay movies

Suite, Lake View (Castel Lake View)

  • Sleeps 5
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Room (South-facing)

Deluxe Room (South-facing) | Minibar, in-room safe, desk, soundproofing

Deluxe Room (South-facing)

  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Lake View

Family Room, Lake View | Minibar, in-room safe, desk, soundproofing

Family Room, Lake View

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Room (Privilege South-facing room)

Room (Privilege South-facing room) | Minibar, in-room safe, desk, soundproofing

Room (Privilege South-facing room)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Lake View

Suite, Lake View | Minibar, in-room safe, desk, soundproofing

Suite, Lake View

  • Sleeps 5
  • 1 King Bed

View all photos for Room (South-facing room)

Room (South-facing room) | Minibar, in-room safe, desk, soundproofing

Room (South-facing room)

  • Sleeps 2
  • 1 King Bed

Similar properties

Seasonal outdoor pool, sun loungers

Hilton Evian-les-Bains

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
4.2 out of 5, Very Good, (1001)
The price is $159
per night
$180 total
includes taxes & fees
Apr 6 - Apr 7
Hilton Evian-les-Bains

About this property

Hôtel Ermitage

4-star Neuvecelle hotel with 2 restaurants
Along with 2 restaurants, this smoke-free hotel has a full-service spa and a golf course. Free WiFi in public areas is provided, as well as free self parking, a free area shuttle, and a free cruise terminal shuttle. Other amenities include an indoor pool, an outdoor pool, and a bar/lounge.
Hôtel Ermitage offers 80 accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with satellite channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

A golf course, 3 outdoor tennis courts, and an indoor tennis court are featured at the hotel. An indoor pool, an outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Quatre Terres has 10 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a mud bath, a sauna, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy.
In addition to a full-service spa, Hôtel Ermitage features a golf course and outdoor tennis courts. Dining is available at one of the hotel's 2 restaurants. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

Business amenities at this 4-star property consist of a business center, meeting rooms, and limo/town car service. Event facilities measuring 12917 square feet (1200 square meters) include conference space. This family-friendly hotel also offers an outdoor pool, an indoor pool, and a children's pool. A cruise ship terminal shuttle and a train station pick-up service are complimentary for guests. Complimentary self parking is available on site.

Hôtel Ermitage is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:30 AM.
La Table - This fine-dining restaurant serves breakfast and dinner.
La Bibliotheque - This restaurant specializes in Regional cuisine and serves lunch only. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Languages

Arabic, Dutch, English, French, German, Italian, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle
  • Free train station pick-up shuttle
  • Free casino shuttle
  • Free cruise terminal shuttle
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 30 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • La Bibliotheque
  • La Table

Things to do

  • 3 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Bicycle rentals
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Full-service spa
  • Golf course
  • Hot tub
  • Indoor pool
  • Indoor tennis court
  • Library
  • Outdoor pool
  • Playground
  • Sauna
  • Segway rentals/tours
  • Shopping
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • Steam room
  • Tennis lessons
  • Volleyball

Family friendly

  • Arcade/game room
  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • In-room babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 12,917 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On a lake
  • Pool loungers
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Mud bath
  • Sauna
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair-accessible parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1990
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the cruise terminal and train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 35 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.25 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 30 per person
  • Pet fee: EUR 35 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Ermitage Neuvecelle
Hôtel Ermitage Neuvecelle
Hôtel Ermitage Neuvecelle
Ermitage Neuvecelle
Ermitage
Hotel Hôtel Ermitage Neuvecelle
Neuvecelle Hôtel Ermitage Hotel
Hôtel Ermitage Neuvecelle
Hotel Hôtel Ermitage Neuvecelle
Neuvecelle Hôtel Ermitage Hotel
Hotel Hôtel Ermitage
Ermitage Neuvecelle
Hôtel Ermitage Neuvecelle
Ermitage Neuvecelle
Hotel Hôtel Ermitage Neuvecelle
Neuvecelle Hôtel Ermitage Hotel
Hotel Hôtel Ermitage
Ermitage
Hôtel Ermitage Hotel
Hôtel Ermitage Neuvecelle
Hôtel Ermitage Hotel Neuvecelle

Hôtel Ermitage Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 69 out of 95 reviews
Rating 8 - Good. 21 out of 95 reviews
Rating 6 - Okay. 3 out of 95 reviews
Rating 4 - Poor. 3 out of 95 reviews
Rating 2 - Terrible. 0 out of 95 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Fabien

Stayed 1 night in Oct 2024

10/10 Excellent

Sevda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect resort for families with small children. The service is excellent. The staff is lovely. I loved it so much that I extended our stay a second night. Highly recommend!
Stayed 1 night in Oct 2023

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We decided to stay at this hotel at the last min, and we are so happy we did. The grounds are absolutely gorgeous, the staff was pleasant and most were able to speak English. There are several tennis courts behind the hotel, and a small Futsal pitch as well. My boys were delighted to be able to kick the footballs around while we stayed here. This will definitely be our go to hotel when we return to Evian-les-Bains.
Stayed 3 nights in Aug 2023

8/10 Good

Julia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is a super cosy, surrounded by beautiful park, offering amazing view and has super convenient options to reach the town (funicular or free shuttle). Staff at the reception and bar super nice, good breakfast, however disappointing restaurant (both service and food)
Stayed 1 night in Aug 2023

10/10 Excellent

David, Gustavia St.Barthelemy

Liked: Cleanliness, staff & service, property conditions & facilities
Upscale. Family friendly. Safe & quiet.
Stayed 4 nights in Jul 2023

8/10 Good

Adel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite, good view location
Stayed 3 nights in Jan 2023

10/10 Excellent

Nabil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many thanks for the reception staff
Stayed 2 nights in Sep 2022

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful
It more than met our expectations. Peaceful and quiet.
Stayed 4 nights in Sep 2022

8/10 Good

Ayman, Cairo

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good Location and Peace of Mind
The staff is friendly and helpful. The premises is in a good location isolated from noise. The view is breathtaking. I liked the amenities except for the limited fitness room. I had a massage which was just ok. Nice escapade with your loved one.
Stayed 1 night in Jun 2018

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in lovely grounds
Our Hotel Ermitage room was one of the best I have ever stayed in, with a well though out layout, quality fittings and a fantastic view of the gardens and Lake Geneva.
Stayed 4 nights in Aug 2017

10/10 Excellent

Serge, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great , Relaxing and Peaceful hotel.
Fabulous hotel. Very nice location. Beautiful park. Relaxing SPA . Hotel staff very kind and professional.

10/10 Excellent

Jo, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, one of the best we've stayed in
Excellent service, location and lovely food. Nothing was too much trouble and we appreciated the little extras and free shuttle service. The views from breakfast will never be forgotten.

10/10 Excellent

Miroslava, Serbia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Overall it is a pleasant hotel, very clean, nice surroundings. It is around 2 km from Evian, but the hotel operates shuttle service to the centre and the hotel's casino downtown. The staff is kind and helpful though their English could be better for a hotel of this range.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Faultless
A wonderful hotel with great views of the lake. The room was spacious and included everything we needed including lovely Occitane toiletries and plentiful supplies of Evian water! The staff were most helpful in all areas, polite and friendly. The spa and both pools (indoor and outside) were very pleasant and the grounds were beautifully kept. The location was convenient for the funicular to the town.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, relaxing stay in one of the most beautiful parts of the world I have ever seen. Our room, which had a separate sitting area with pull out couch, was extremely comfortable for a family of three. Food was excellent, grounds were immaculate, staff was helpful. Evidently there was some construction going on, as the indoor pool was not open during our stay. We never saw or heard any of it. Our only issue was that our stay wasn't long enough!

10/10 Excellent

Graham, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slightly misleading
Some of their advertising suggests the hotel is on the golf course - it is 2km away. Not necessarily a problem, since they run an efficient shuttle bus service. Otherwise, the hotel is superb.

6/10 Okay

karamichelle, Basel

Liked: Cleanliness, room comfort
Great place to relax!!
It was fantastic!

8/10 Good

Cyril, St. Petersburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a historical place
It's a good 4 star hotel in a location that used to be a famous spa resort some 100 years ago. There is another 5 star hotel belonging to the same group, but it was closed for renovation. The service was impeccable. Literally there was nothing to complain about. Rooms were completely refurbished some 2-3 ago. However, the spa area was a disappointment. When we planned a trip to Evian, we expected to see a historical town with nice buildings from belle epoque, thermal baths and a hotel featuring a large modern spa area with mineral water. What we discovered was a town that appeared somewhat neglected to us, historical baths in a beautiful building converted into an exhibition hall. There are no large public baths at all such as you find in German Baden-Baden or Swiss Bad Ragaz. The town had them but decided to close them down. It's not the only strange thing we found out. For example, there was a railroad around the Geneva lake that was constructed over 100 years ago, which still exists but is closed and abandoned on the French territory, service starts as soon as you cross the border to Switzerland. There was a beautiful historic landmark hotel Splendide that was frequented by famous people, which was demolished in the eighties. Actually they demolished a number of old hotels. To summarize, if you expect a grandeur of a historical spa resort, it's gone. Pity! If you need a place to read a book on a bench with a nice view of the lake - then it's an option for you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great relaxing stay
We had an amazing stay at the Hôtel Ermitage. It was a perfect weekend, starting from being picked up and chauffeured around the quaint town all courtesy of the Ermitage. I booked the stay for my girlfriends birthday and they went out of their way to help her celebrate it with a complimentary gift and a cake at dinner, which was exceptional! The spa and swimming pool only made the stay a lot more relaxing and that was exactly what we were looking for.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Put it on your Bucket List
We have traveled and stayed in many hotels around the world. This has been our absolute favorite. It is a must visit if you are in the area.

4/10 Poor

Peter

Liked: Cleanliness
Disliked: Room comfort
Heizung im Zimmer defekt
An der Reception waren die Personen nicht hilfsbreit für Tipps in der Umgebung. Das Zimmer war extrem kalt. Mechaniker versuchte die Heizung zu reparieren. Wir erhielten eine zweite Decke für die Nacht. WC Rollenhalter war nicht richtig fixiert.
Stayed 1 night in Nov 2024

10/10 Excellent

DAMIEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

gilles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Asli

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location great staff. We had wonderful time and definitely come back.
Stayed 2 nights in Aug 2024

10/10 Excellent

dominique

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un séjour parfait
Exceptionnel sans aucun doute
Stayed 8 nights in Aug 2024