4/10 Poor
cara
Jun 30, 2025
Check in was really terrible. We got to the hotel about 5:45pm. There was a tourist group with 28 rooms trying to check in and were being told their rooms were not ready. While the front desk tried to check all their bags into their back room we were told to just wait. After about 30 mins we were finally booked into our room. When my son folded out the couch to get ready for sleeping on later we found it full of what I think was cereal. After going back to the desk they changed us to another room. At this point I had asked for bedding for the couch for a second time while returning our first set of keys. We headed out for dinner, returning two hours later still not bedding and I had to return to the front desk again. Maybe on a good day this hotels service would not have felt like a burning dumpster fire, but today was not that day.
cara
Stayed 1 night in Jun 2025