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Superior Inn Hotel and Conference Centre Thunder Bay

3.0 star property

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Photo gallery for Superior Inn Hotel and Conference Centre Thunder Bay

Indoor spa tub
Desk, laptop workspace, blackout drapes, iron/ironing board
Bar (on property)
Reception
Breakfast area

Reviews

7.2 out of 10
Good

Popular amenities

  • Hot Tub
  • Pool
  • Bar
  • Pet friendly
  • Room service

Explore the area

Map
555 Arthur St W, Thunder Bay, ON, P7E 5R5
  • Fort William Gardens
    ‪5 min drive‬
  • Thunder Bay Regional Health Sciences Centre
    ‪7 min drive‬
  • Intercity Shopping Centre
    ‪8 min drive‬
  • Thunder Bay, ON (YQT-Thunder Bay Intl.)
    ‪2 min drive‬

Room options

View all photos for Junior Room, 1 King Bed

Desk, laptop workspace, blackout drapes, iron/ironing board

Junior Room, 1 King Bed

  • 301 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Bathtub, Pool View

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Bathtub, Pool View

  • 284.7 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

  • 284.7 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Pool View

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Pool View

  • Sleeps 5
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds, Poolside

Desk, laptop workspace, blackout drapes, iron/ironing board

Superior Room, 2 Queen Beds, Poolside

  • Sleeps 4
  • 2 Queen Beds

View all photos for Business Room, Multiple Beds

Desk, laptop workspace, blackout drapes, iron/ironing board

Business Room, Multiple Beds

  • 301 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

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About this property

Superior Inn Hotel and Conference Centre Thunder Bay

3-star Thunder Bay hotel with restaurant
This smoke-free hotel features an indoor pool, a restaurant, and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a conference center, and a hot tub are onsite. Change of towels is available on request.
Superior Inn Hotel and Conference Centre Thunder Bay offers 181 accommodations with coffee/tea makers and hair dryers. 37-inch flat-screen televisions come with premium cable channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and change of towels can be requested.

An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a waterslide and a fitness center.
In addition to a children's pool and an indoor pool, Superior Inn Hotel and Conference Centre Thunder Bay provides a waterslide and a hot tub. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Event facilities measuring 15070 square feet (1400 square meters) include a conference center. This family-friendly hotel also offers a fitness center, a vending machine, and multilingual staff. Onsite self parking is complimentary.

Superior Inn Hotel and Conference Centre Thunder Bay is a smoke-free property.

Lake and Spruce - Overlooking the pool, this family restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free extended parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Lake and Spruce

Things to do

  • Children's pool
  • Gym
  • Hot tub
  • Indoor pool
  • Waterslide

Family friendly

  • Children's pool
  • In-room crib
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Conference center (15,070 square feet of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1970
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: CAD 85.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Christmas Eve and Christmas Day:
  • Bar/lounge
  • Dining venue(s)
The following facilities are closed on Monday, Tuesday, and Wednesday:
  • Children's pool
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
2 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 500.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CAD 30 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out fee: CAD 85.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Victoria Inn Hotel Thunder Bay
Victoria Thunder Bay
Victoria Inn Hotel Convention Centre Thunder Bay
Victoria Inn Hotel Convention Centre
Superior Conference Thunder
Victoria Inn Hotel Convention Centre
Superior Inn Hotel Conference Centre Thunder Bay
Superior Inn Hotel and Conference Centre Thunder Bay Hotel
Superior Inn Hotel and Conference Centre Thunder Bay Thunder Bay

Superior Inn Hotel and Conference Centre Thunder Bay Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 263 out of 1001 reviews
Rating 8 - Good. 308 out of 1001 reviews
Rating 6 - Okay. 203 out of 1001 reviews
Rating 4 - Poor. 121 out of 1001 reviews
Rating 2 - Terrible. 106 out of 1001 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Kayla

Disliked: Cleanliness, property conditions & facilities, room comfort
I will start off by stating I normally never write reviews and I am very familiar with hotels as our family owns a motel! We checked in, easy and normal experience and man at the front desk was friendly and welcoming. Room however was not in good condition - the heat was stuck on in our room and was so uncomfortable you couldn't sleep. Towels and bed sheets smelt of cigarettes'. Walls were so paper thin that you could hear everything going on including the screaming matches that continued through out the night from other guests.( That isn't the hotels fault but did add to the less than desirable experience) Toilet did not flush properly. Would not recommend staying here until they take the time to clean rooms properly and ensure all amenities are working properly.
Stayed 1 night in Feb 2025

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was enjoyable
Stayed 1 night in Feb 2025

10/10 Excellent

Annick

Traveled with group
Liked: Amenities
Good service staff was friendly!!!
Stayed 1 night in Feb 2025

2/10 Terrible

Ina Claire

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
We booked this hotel as a child-friendly option for an otherwise unfortunate travel need. The slide was the selling feature for us. The slide was okay. The rest of the hotel was not. The pool was freezing. The amount of security on the property was disturbing. The night noises were terrifying. We would not recommend this hotel.
Stayed 2 nights in Jan 2025

8/10 Good

Paula

Traveled with family and small children
Main pool was cold and staff quickly responded when we alerted that hot tub was too hot our room was clean beds very comfortable A lightbulb needed replacement and was delivered promptly to our room Restaurant meal was excellent Staff friendly This has been our choice stayvacation for many years We did enjoy our stay and realise the volume of people whom we not paying guests impacted on our experience The pool slide stairs should be steamed regularly for health and safety Personally since I was a child I have many good experiences poolside and am glad to bring my grandchildren to enjoy this space together My husband remarked our breakfast was affordable and our service was curteous and friendly Will likely stay again soon
Stayed 2 nights in Jan 2025

8/10 Good

Navaneethan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 2 nights in Oct 2024

4/10 Poor

Tylar

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2025

8/10 Good

Melissa

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Kids were looking forward to pool, which was shut down for maintenance, should of had a fair warning
Stayed 2 nights in Jan 2025

10/10 Excellent

Louise

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay
Stayed 2 nights in Jan 2025

10/10 Excellent

Catherine

Stayed 3 nights in Jan 2025

8/10 Good

Seth

Liked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

Angele

Liked: Cleanliness, staff & service, property conditions & facilities
Great service!
Stayed 1 night in Jan 2025

4/10 Poor

Ken

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Rooms are dirty and carpet was disgusting

Stayed 2 nights in Jan 2025

4/10 Poor

Erica

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

4/10 Poor

Steven

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn’t the cleanest
Stayed 3 nights in Dec 2024

8/10 Good

Rita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the pool and hot tub and the restaurant in the hotel. The rooms were clean and lots of staff on board roaming the area so I felt safe. Pet friendly.
Stayed 2 nights in Jan 2025

4/10 Poor

Marilyn

Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Aimee

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
Room was clean but the hallways were full of trash. Front desk was not so great to deal with. Had a room on the main floor, someone was pounding on the window several times throughout the night, front desk didn’t do anything. People were so loud in the hallway all night, you would think with so many security staff they would keep things quieter and safer. Fire alarm was also pulled at 5am, kindly spoke to front desk about the issues and they were rude about it. Definitely do not recommend this hotel if you are hoping to have a decent sleep or travelling with a child because we did not feel safe during our stay.
Stayed 2 nights in Dec 2024

8/10 Good

Alexe

Liked: Cleanliness
Stayed 1 night in Dec 2024

2/10 Terrible

Donte

Disliked: Cleanliness
Stayed 6 nights in Dec 2024

10/10 Excellent

Kati

Disliked: Staff & service
Stayed 1 night in Dec 2024

2/10 Terrible

Treena

Traveled with family
Disliked: Property conditions & facilities, room comfort
Heat was up to max entire stay. Awful sleep. Won’t return
Stayed 1 night in Dec 2024

10/10 Excellent

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kid friendly
Stayed 1 night in Dec 2024

10/10 Excellent

Joel

Stayed 2 nights in Dec 2024

2/10 Terrible

ryan

Business traveler, Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
The staff at this property lack the necessary knowledge to assist guests properly. When I tried to make a payment, my card was declined, and they advised me to contact my bank. However, the real issue was that an incompetent staff member clicked something on his computer that he shouldn't have, which caused the decline. Fortunately, another staff member was able to help him, and everything was resolved afterward. Additionally, when I was checking out, another staff member told me that Expedia hadn't paid them yet, and that I would need to pay them in order to receive a reimbursement for my deposit. I showed him my receipt from Expedia, but he insisted that I wait for his supervisor, who wouldn't arrive until 7 AM. Since I was supposed to check out at 6 AM to catch my flight, I ended up running late due to this situation. Thank you so much, Superior Inn!
Stayed 1 night in Dec 2024