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Superior Inn Hotel and Conference Centre Thunder Bay

3.0 star property

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Photo gallery for Superior Inn Hotel and Conference Centre Thunder Bay

Indoor spa tub
Desk, laptop workspace, blackout drapes, iron/ironing board
Reception
Breakfast area
Bar (on property)

Reviews

7.0 out of 10
Good

Popular amenities

  • Hot Tub
  • Pool
  • Bar
  • Pet friendly
  • Room service

Explore the area

Map
555 Arthur St W, Thunder Bay, ON, P7E 5R5
  • Fort William Gardens
    ‪5 min drive‬
  • Thunder Bay Regional Health Sciences Centre
    ‪7 min drive‬
  • Intercity Shopping Centre
    ‪8 min drive‬
  • Thunder Bay, ON (YQT-Thunder Bay Intl.)
    ‪2 min drive‬

Room options

View all photos for Junior Room, 1 King Bed

Desk, laptop workspace, blackout drapes, iron/ironing board

Junior Room, 1 King Bed

  • 301 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Bathtub, Pool View

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Bathtub, Pool View

  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

  • 280 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Pool View

Standard Room, 2 Queen Beds, Pool View | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Pool View

  • Sleeps 5
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds, Poolside

Desk, laptop workspace, blackout drapes, iron/ironing board

Superior Room, 2 Queen Beds, Poolside

  • Sleeps 4
  • 2 Queen Beds

View all photos for Business Room, Multiple Beds

Desk, laptop workspace, blackout drapes, iron/ironing board

Business Room, Multiple Beds

  • 301 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

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About this property

Superior Inn Hotel and Conference Centre Thunder Bay

3-star Thunder Bay hotel with restaurant
This smoke-free hotel features an indoor pool, a restaurant, and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a conference center, and a hot tub are onsite. Change of towels is available on request.
Superior Inn Hotel and Conference Centre Thunder Bay offers 181 accommodations with coffee/tea makers and hair dryers. 37-inch flat-screen televisions come with premium cable channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and change of towels can be requested.

An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a waterslide and a fitness center.
In addition to a children's pool and an indoor pool, Superior Inn Hotel and Conference Centre Thunder Bay provides a waterslide and a hot tub. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Event facilities measuring 15070 square feet (1400 square meters) include a conference center. This family-friendly hotel also offers a fitness center, a vending machine, and multilingual staff. Onsite self parking is complimentary.

Superior Inn Hotel and Conference Centre Thunder Bay is a smoke-free property.

Lake and Spruce - Overlooking the pool, this family restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free extended parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Lake and Spruce

Things to do

  • Children's pool
  • Gym
  • Hot tub
  • Indoor pool
  • Waterslide

Family friendly

  • Children's pool
  • In-room crib
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Conference center (15,070 square feet of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1970
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: CAD 85.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Christmas Eve and Christmas Day:
  • Bar/lounge
  • Dining venue(s)
The following facilities are closed on Monday, Tuesday, and Wednesday:
  • Children's pool
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
2 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 500.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CAD 30 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out fee: CAD 85.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Victoria Inn Hotel Thunder Bay
Victoria Thunder Bay
Victoria Inn Hotel Convention Centre Thunder Bay
Victoria Inn Hotel Convention Centre
Superior Conference Thunder
Victoria Inn Hotel Convention Centre
Superior Inn Hotel Conference Centre Thunder Bay
Superior Inn Hotel and Conference Centre Thunder Bay Hotel
Superior Inn Hotel and Conference Centre Thunder Bay Thunder Bay

Superior Inn Hotel and Conference Centre Thunder Bay Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 262 out of 999 reviews
Rating 8 - Good. 307 out of 999 reviews
Rating 6 - Okay. 199 out of 999 reviews
Rating 4 - Poor. 122 out of 999 reviews
Rating 2 - Terrible. 109 out of 999 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

amanda

Stayed 1 night in Feb 2025

8/10 Good

Marion

Liked: Staff & service, property conditions & facilities
Friendly staff and helpful
Stayed 1 night in Feb 2025

10/10 Excellent

Donna

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great kids loved the water slide
Stayed 1 night in Feb 2025

10/10 Excellent

Kevin

Liked: Property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Ryan

Stayed 1 night in Feb 2025

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was 95 Deg - had to call maintenance to turn off. Window was secured from outside with screws - could not open. Missing couch in room. Had to leave room door open for 2 hrs due to heat. Noisy kids in hallways till 12pm. Front desk manager was beyond rude, insulting and confrontational when I asked a question of the desk staff. Front desk manager should be fired ! I will never go back to this hotel !
Stayed 1 night in Feb 2025

6/10 Okay

Judy

Traveled with partner
Liked: Staff & service, amenities
Good for the price, but a bit noisy for my liking. The pool was very popular in the evening.
Stayed 3 nights in Feb 2025

4/10 Poor

Amber

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Had to pay a $500 deposit when i’ve stayed here before and only paid $100 deposit. Rooms were extremely hot.
Stayed 2 nights in Feb 2025

4/10 Poor

Sarah

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had ordered two rooms ahead of time. Both king bed with sofas. One was fine, the over was missing the sofa. No sitting chair or any way to sleep the two additional spots I had booked. I raised my concerns to front desk who had security drop off 2 meeting style chairs. Had gone back to the front desk to ask for another room as the booking site had listed multiple available. Had been given a room 2 queen beds. The new room had very cold floors and the bathroom sink was so dirty it had toothpaste dried on it I had cleaned. We stayed one night. The housekeeping staff had knocked at 9:30 am asking what time we were leaving and looked visibly annoyed when we said 11:00 checkout time. The lifeguards were terrible. Letting little kids do cannon balls in the hot tub and letting other little kids push each other under water. This place has gone big time downhill.
Stayed 1 night in Feb 2025

6/10 Okay

Jeffrey

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel was ok, nothing special. Check in was quick and easy. We got a pool view room. It was unbearably hot! The rooms do not have self controlled a/c. Staff were great and got us fans but this didn’t help. We ended up switching rooms to one with a window so we could open it to cool down. The pool area was clean but unfortunately the hot tub wasn’t working and the kiddie pool was drained, this was a big let down. Staff were great to deal with. Hotel was ok, nothing too special. I don’t think I’d stay again
Stayed 2 nights in Feb 2025

8/10 Good

Kathy

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort

Could’ve been better

The stay was ok it was the check in that was …awful. The situation could’ve been hadled a millions times better. As the front staff female attendant was very brut to try to understand the situation and explain a solution calmly. Getting pushed aside doesn’t not mean a customer understands and maybe offering options could’ve helped
Stayed 1 night in Feb 2025

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at the superior inn. Nice rooms, friendly staff and a free shuttle service
Stayed 1 night in Feb 2025

6/10 Okay

Christopher

Traveled with family
Liked: Cleanliness, staff & service
Paper thin walls. Stay was so-so
Stayed 2 nights in Feb 2025

8/10 Good

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Pool

The pool is not deep enough when ur going down the slide. I scraped my knee on the the bottom of the pool.
Stayed 1 night in Feb 2025

2/10 Terrible

Austin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't stay here!

Absolutely a mess. To start my room was an hour late being ready. I wasn't notified by email or phone of it being late untill I arrived and was told to come back in a bit as it isn't ready yet. Had to rush to set up my daughter's 3 year old birthday party for 5. Then they closed the kid pool so she was unable to enjoy her time spent during her birthday party. The hot tub was also closed again after our arrival so I wasn't able to enjoy either. Spoke to front desk about the issues that arose during my stay and they were helpful to tell me there is absolutely nothing they can do without a manager on shift that won't be here till Monday for some compensation due to lost use of the pool. I only stayed here for her to have fun in that pool. Later on I wanted to have a shower and bath but AGAIN was UNABLE to because there was no hot water... After another visit to the front desk they again couldn't do anything unfortunately... Apparently there hot water system was overloaded due too them refilling the kiddy pool.... I will never be staying here again. I stayed here a few months past and within 2 hrs of my check in the pool n hot tub got closed for the night. 180$ for a waste of money experience. I appreciate the polite and respectful front desk as this isn't the fault of them but not having a manager on staff is horrible.
Stayed 1 night in Nov 2024

10/10 Excellent

Laurie

Stayed 1 night in Feb 2025

6/10 Okay

Kathleen

Traveled with family
Disliked: Staff & service, property conditions & facilities
We usually stay here everytime we come down for our wrestling tournament. Unfortunately the hotel quality has gone down significantly. Our room thermostat was not adjustable and we were so hit all night with no way to adjust. The quality of rooms are fine but when you can’t sleep it doesn’t matter. The lady at reception was also very difficult and not accommodating. She wouldn’t allow someone to drop off a box for me without me having to intervene. She was also very unkind and judgemental when a special needs child was having trouble. The other staff were good but this lady … NOT GOOD!
Stayed 2 nights in Feb 2025

10/10 Excellent

Jody

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staycation

Great check in, very clean room, staff very friendly
Stayed 1 night in Feb 2025

4/10 Poor

TANNER

Stayed 1 night in Feb 2025

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and quiet no issues staff was fantastic
Stayed 2 nights in Feb 2025

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Punches above its weight

A great and affordable place to stay. A proper hotel quality. This is not a motel or an Inn.
Stayed 1 night in Feb 2025

10/10 Excellent

Jeanette, Eabamet Lake

Liked: Cleanliness, staff & service, property conditions & facilities
It was relaxing
Stayed 2 nights in Feb 2025

8/10 Good

Pamela

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

john

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alsways friendly staff and rooms are in amazing condition
Stayed 1 night in Feb 2025