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Hotel Puerto Carmen

3.0 star property

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Photo gallery for Hotel Puerto Carmen

Outdoor pool, pool umbrellas, sun loungers
Exterior
Fridge, microwave, stovetop, coffee/tea maker
Apartment, 2 Bedrooms | Outdoor dining | Breakfast and dinner served, Regional cuisine
Reception

Reviews

6.6 out of 10

Popular amenities

  • Bar
  • Breakfast available
  • 24/7 front desk
  • Pool
  • Laundry
  • Kitchen

Explore the area

Map
Avenida Juan Carlos I, 35, Puerto del Carmen, Tias, Lanzarote, 35510
  • Puerto del Carmen Beach
    ‪13 min walk‬
  • Playa Chica
    ‪14 min walk‬
  • Lanzarote Golf Resort
    ‪3 min drive‬
  • Arrecife (ACE-Lanzarote)
    ‪9 min drive‬

Room options

View all photos for Apartment, 2 Bedrooms

Fridge, microwave, stovetop, coffee/tea maker

Apartment, 2 Bedrooms

  • 538 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | In-room safe, desk, WiFi, bed sheets

Apartment, 1 Bedroom

  • 484 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

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About this property

Hotel Puerto Carmen

3-star Tías hotel close to Puerto del Carmen Beach
Along with an outdoor pool, this smoke-free hotel has a restaurant and a bar/lounge. Other amenities include a snack bar/deli, an outdoor tennis court, and WiFi in public areas. Limited housekeeping is available.
Hotel Puerto Carmen offers 148 accommodations with laptop-compatible safes and coffee/tea makers. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Televisions come with pay movies. Accommodations at this 3-star hotel have kitchenettes with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs and complimentary toiletries.

This Tías hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is offered on weekdays only and hair dryers can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include an outdoor tennis court and an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hotel Puerto Carmen features an outdoor tennis court and an outdoor pool. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is available for a surcharge.

This Tías hotel also offers a terrace, an arcade/game room, and multilingual staff.

Hotel Puerto Carmen is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 8:00 AM and 9:00 AM.
Onsite venue - This buffet restaurant specializes in Regional cuisine and serves breakfast and dinner.
Onsite venue #2 - This poolside bar specializes in Regional cuisine and serves breakfast, lunch, dinner, and light fare.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (EUR 7 per day)
  • Available in some public areas: WiFi (EUR 7 per day)

Parking and transportation

  • No onsite parking available
  • Free offsite parking
  • Street parking available

Food and drink

  • Daily buffet breakfast available 8:00 AM to 9:00 AM for a fee: EUR 9 for adults and EUR 4.50 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Outdoor pool
  • Outdoor tennis court
  • Playground

Family friendly

  • Arcade/game room
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (weekdays only)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Hydrotherapy

Accessibility

  • Elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • Pay movies
  • TV

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchenette
  • Microwave
  • Refrigerator
  • Separate dining area
  • Stovetop

More

  • Desk
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 9 for adults and EUR 4.5 for children
  • Fee for in-room wireless internet: EUR 7 per day (rates may vary)
  • Fee for wireless internet in public areas: EUR 7 per day (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Property is also known as

Hotel Puerto Carmen
Puerto Carmen Hotel
Hotel Puerto Carmen Tias
Hotel Puerto Carmen Tias
Hotel Puerto Carmen Hotel
Hotel Puerto Carmen Hotel Tias

Hotel Puerto Carmen Reviews

Reviews

6.6
Rating 10 - Excellent. 5 out of 54 reviews
Rating 8 - Good. 19 out of 54 reviews
Rating 6 - Okay. 16 out of 54 reviews
Rating 4 - Poor. 10 out of 54 reviews
Rating 2 - Terrible. 4 out of 54 reviews

7.0/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.0/10

Property conditions & facilities

Reviews

6/10 Okay

Dianne

Liked: Cleanliness, staff & service
Nice pool area
Clean apartment clean bedding and towels
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2020

6/10 Okay

Marie

Liked: Cleanliness
Stayed 7 nights in Feb 2020

6/10 Okay

Verified traveler

Disliked: Amenities
Stayed 5 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Not the best but for the price and star rating it’s not too bad. Good location
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2019

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely little hotel
Lovely hotel as long as don’t have high expectations for what you are paying. Rooms are clean and good size all staff are very friendly and in great location supermarket literally over the road. Pool was cleaned daily and a nice area, hotel also provide evening entertainment great for a family holiday on a budget or girly trip.
Stayed 2 nights in May 2019

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant hotel
Nice hotel pleasant walk to beach and main strips
Stayed 7 nights in Mar 2019

6/10 Okay

Verified traveler

Traveled with group
Disliked: Staff & service
Very basic shower cold most nights room was next to busy road noisy
Stayed 7 nights in Mar 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Gd outdoor pool, plenty of sun loungers but some in poor condition. Rooms fair, well stocked in kitchen, suit basic needs.. beds quite hard in room and pull out sofa bed had broken slots, but managed wth it all th same..room cleaning frequent enuf..staff helpful.. reception dining area pleasant/ clean..
Stayed 5 nights in Feb 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Old
The hotel and everything in there is very tired, all the sun beds were too uncomfortable to lay on, the rooms are extremely dated and desperate for a refurbish, I suppose you get what you pay for.
Stayed 1 night in Oct 2018

8/10 Good

Ian

Liked: Cleanliness, staff & service
Basic and dated apt hotel but totally acceptable, good location for old town/port but uphill on way back(taxi only €3.50). Cheap price so you get what you pay for. This was our second stay.

10/10 Excellent

Eamon, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, clean, convenient to shops and bars
Really enjoyed our stay. The pool is great with plenty of sun loungers. No problem getting a taxi as was booked by reception at no cost.
Stayed 14 nights in Sep 2017

4/10 Poor

Ken, Scotland

Disliked: Cleanliness, property conditions & facilities, room comfort
Basic
If you need a cheap bed for the night and are not going to spend any length of time there it will.meet your needs.If you need more than that avoid this hotel . It is cheap but you have to pay extra for the tv ,Wi-Fi, hairdryer, iron. The windows and doors don't fit properly so there is constant drafts. The apartment kitchens are very sparsely equipped you could make a cup of coffee and some beans on toast but not much more. The location and design of this aparthotel are good and it has the potential to be so much better. REMEMBER THAT YOU GET WHAT YOU PAY FOR.
Stayed 2 nights in Sep 2017

8/10 Good

kerry, nottingham

Liked: Cleanliness, staff & service, property conditions & facilities
Cheap and cheerful
Located in between old and new town. Excelllent value for money. Very clean but very basic but you have to remember you are only paying for basic. Definitely recommend

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, clean hotel
We stayed her for 4 nights over Easter. The place and apartment was lovely. Nice size, lovely balcony and well kitted out kitchen. The only thing, would be to have a double bed, as we requested a Double room. Great facilities, Swimming pool, table tennis, fuseball, pool table and nice poolside bar. Everywhere was spotless, and well maintained. We had breakfast every morning (as it was included), which was ok,but I wouldn't pay €7 for it where there are other places to eat on the strip much cheaper and better food. We went to the Sunday market, which was organised by the hotel. The Wifi was ok, shame there is a surcharge. All in all a good place to stay, and would go back.

8/10 Good

Verified traveler

Liked: Staff & service

6/10 Okay

Verified traveler

8/10 Good

Amy

Liked: Staff & service
We had a great week here , everyone was lovely pool area and little garndens great for the sunny days we had. Over all a great week had.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel situated ideally for everything
Had a good time there that was our second visit to the hotel

6/10 Okay

Krystal, London

Liked: Staff & service
Disliked: Room comfort
Nice stay
Nice hotel needs updating. Is in a great location near to old and new town (within 10 minute walk). The wifi and safe is a surcharge. Entertainment provided seems good. Pool is a good size but is not heated - was freezing!

6/10 Okay

Sarah , London

Liked: Staff & service
Disliked: Property conditions & facilities
Good location but purely functional
The reception staff for the hotel and apartments were very helpful but very little was included in the price for the apartments. Neither wifi in the apartments nor TV was included (only the few Spanish channels but no films to speak of) so if the weather isn't great, you may end up spending more to either go out or stay in with the TV. It was clean and comfortable but there were no bowls or washing up facilities which I would have expected. It was fine for a budget trip but if you want a little more comfort I would try elsewhere.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shocking
Shocking do not stay here run down and needs major refurbishment to the whole hotel

8/10 Good

declan, ireland

Liked: Cleanliness, staff & service
Very central
Very central , could do with descent singers , music ect otherwise ok