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Tien Phong Vacation Packages

Staff were lovely and location was great in Hanoi. However the plumbing wasn't the best and often left a smell. Also, I arrived early and they held my suitcase for me until check in time. Although this is kind, I would question the security behind this as i went in and out of that room a few times and other people's belongings were there. Seems like anyone could take it if they had to temporarily store something as well. Be aware it's very noisy on the street below.

The room was clean and the air conditioner worked great. Breakfast was excellent and the staff was attentive and spoke English quite well. Everything was fantastic I enjoyed staying there four nights and it was a perfect Oasis from the beautiful Madness that is Hanoi

The room was not well maintained

The only good thing about this place are the staff. They are very accommodating and nice other than that I wouldn't recommend or come back to this place. They only give you one key card which you have to put it in a slot for the electricity/AC to turn on. Every hotel/rental place always give two keys but not this place. It takes forever for the room to cool down. My first room had mold in the bathroom ceiling and ants everywhere. It smelled so bad and horrible. I asked the staff for another room. Staff was really nice and ran around to find us a better room. Second room was better but still had ant problems. Its a little rundown building. This place is close to shops and restaurants but not worth it for me.

The staff were extremely helpful and friendly. Especially Vincent and Stalker. I am so grateful.