City Express by Marriott Tijuana Otay

3.0 star property

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Photo gallery for City Express by Marriott Tijuana Otay

Lobby
Free daily continental breakfast
Superior Room, 1 King Bed with Sofa bed | Desk, iron/ironing board, free cribs/infant beds, free WiFi
Lobby
Property amenity

Reviews

7.6 out of 10
Good

Popular amenities

  • Gym
  • Breakfast included
  • Housekeeping
  • Air conditioning
  • Parking included
  • Laundry

Explore the area

Map
Boulevard Lazaro Cardenas 16002, Tijuana, BC, 22427
  • Autonomous University of Baja California
    ‪4 min walk‬
  • Alameda Otay
    ‪8 min walk‬
  • High Performance Center in Tijuana
    ‪11 min walk‬
  • Tijuana, Baja California Norte (TIJ-General Abelardo L. Rodriguez Intl.)
    ‪9 min drive‬

Room options

Room, 2 Double Beds, Non Smoking

  • 226 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Room, 1 Queen Bed, Non Smoking

  • 226 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

Superior Room, 1 King Bed with Sofa bed

  • 226 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

About this property

City Express by Marriott Tijuana Otay

3-star hotel in Mesa de Otay
Along with a fitness center, this smoke-free hotel has a 24-hour business center and coffee/tea in a common area. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and a free area shuttle. Additionally, a business center, a meeting room, and concierge services are onsite.
City Express by Marriott Tijuana Otay offers 120 air-conditioned accommodations with complimentary bottled water and hair dryers. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

This Tijuana hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Wireless Internet access is complimentary. Business-related amenities at this 3-star property consist of a 24-hour business center and a meeting room. A complimentary breakfast is offered each morning. An area shuttle within 10 kilometers and a cruise ship terminal shuttle are complimentary for guests. This business-friendly hotel also offers a fitness center, a vending machine, and coffee/tea in a common area. Complimentary self parking is available on site.

City Express by Marriott Tijuana Otay is a smoke-free property.

A complimentary continental breakfast is served on weekdays between 6 AM and 10:30 AM and on weekends between 7 AM and 11 AM.

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle up to 10 km
  • Free cruise terminal shuttle
  • Free shopping center shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym

Family friendly

  • Free area shuttle
  • Free crib

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Newspapers in lobby
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

City Express Tijuana Otay Hotel
City Express Otay Hotel
City Express Otay
City Express Tijuana Otay
City Express by Marriott Tijuana Otay Hotel
City Express by Marriott Tijuana Otay Tijuana
City Express by Marriott Tijuana Otay Hotel Tijuana

City Express by Marriott Tijuana Otay Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 432 out of 999 reviews
Rating 8 - Good. 240 out of 999 reviews
Rating 6 - Okay. 128 out of 999 reviews
Rating 4 - Poor. 66 out of 999 reviews
Rating 2 - Terrible. 133 out of 999 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

ALMA PATRICIA

Traveled with family
Mala experiencia
No teníamos toallas en la habitación. Las pedimos, no las llevaron y tuvimos que ir por ellas a recepción, pero no nos dieron toallas de mano ni toalla tapete. La regadera estaba tapada. La tapa del lavabo estaba quebrada. Almohadas muy pequeñas y maltrechas Un caos en el desayuno por falta de personal y de una adecuada organización. Apenas una mini botella de agua para dos personas. Ruidos durante la noche y desde muy temprano. La tv estaba mal colocada (chueca). Pésimo servicio!! Y nosotros somos clientes frecuentes.
Stayed 1 night in Nov 2024

10/10 Excellent

omar

Stayed 1 night in Oct 2024

10/10 Excellent

Martha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Jorge

Business traveler
Liked: Cleanliness, staff & service, amenities
Sewage smell was bad in the room bathroom but other than that, it was ok.
Stayed 1 night in Nov 2024

10/10 Excellent

Cesar

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kid friendly
Stayed 1 night in Nov 2024

10/10 Excellent

Marco

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the spacious rooms and very clean.
Stayed 1 night in Aug 2024

8/10 Good

Maria, Hesperia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveled to Tijuana for a family event, so I knew I was going to returned late to hotel, it was nice to find parking space and feel safe in the parking lot and hotel.
Stayed 1 night in Nov 2024

8/10 Good

ROBERTO

Stayed 1 night in Oct 2024

10/10 Excellent

NORMA ESTELA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

8/10 Good

JOSE

Stayed 3 nights in Oct 2024

10/10 Excellent

Abraham

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Oct 2024

6/10 Okay

Ramiro

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
We were able to hear every time someone would turn on their shower and flush the toilet
Stayed 1 night in Oct 2024

6/10 Okay

Jose

Stayed 1 night in Oct 2024

10/10 Excellent

Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New building
Stayed 1 night in Oct 2024

10/10 Excellent

Alex

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

6/10 Okay

Stephanie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The rooms weren’t clean. The restroom had a really bad smell. Had stood here when they had recently open but the the place is going down hill with no maintenance being done to the place.
Stayed 1 night in Oct 2024

10/10 Excellent

Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dry good place
Stayed 1 night in Sep 2024

6/10 Okay

Ramon

Traveled with family
Bad smell in the room,had to switch rooms.
Stayed 1 night in Sep 2024

2/10 Terrible

Jesus

Business traveler, Traveled with partner
Is a new building but the bathroom sewer stinks a lot like super stinks
Stayed 1 night in Sep 2024

4/10 Poor

Jorge

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
El cuarto estaba sucio, las camas y sábanas no las habían cambiado, incluso encontré cabellos en la almohada, el baño tenía un olor desagradable que no se quito, mejor decidimos salirnos 1 día antes y buscar otro hotel
Stayed 2 nights in Sep 2024

6/10 Okay

Luis

Business traveler
Disliked: Cleanliness
Very disappointed
Stayed 3 nights in Sep 2024

10/10 Excellent

Jose R

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Marta

Stayed 1 night in Sep 2024

10/10 Excellent

Lilia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Honorina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was short, but we felt safe and enjoy our day!
Stayed 1 night in Sep 2024