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Holiday Inn Express & Suites Tijuana Otay by IHG

3.0 star property

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Photo gallery for Holiday Inn Express & Suites Tijuana Otay by IHG

Welcome to our hotel, where a grand entrance sets the tone for a memorable stay.
Relax in the stylish lounge area with a large wall map, flat-screen TV, and comfortable seating options.
Reception area with a sleek desk, comfortable chairs, and a decorative partition.
Guests can dine al fresco at this outdoor patio, surrounded by lush greenery and modern decor.
Welcome to our reception area, featuring a central desk with a unique wall art piece and two counters with a beverage fridge nearby.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Gym
  • Housekeeping
  • Laundry
  • Air conditioning
  • Parking included

Explore the area

Map
Lazaro Cardenas 2539, Col. La Pechuga, Tijuana, BC, 22425
  • Alameda Otay
    ‪1 min walk‬
  • Autonomous University of Baja California
    ‪8 min walk‬
  • U.S. Consulate General Tijuana
    ‪17 min walk‬
  • Tijuana, Baja California Norte (TIJ-General Abelardo L. Rodriguez Intl.)
    ‪4 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | 1 bedroom, in-room safe, desk, blackout drapes

Standard Room, 2 Queen Beds

9.8 out of 10
Exceptional
(65 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub

Room amenity

Standard Room, 1 King Bed, Accessible Bathtub

9.8 out of 10
Exceptional
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

1 bedroom, in-room safe, desk, blackout drapes

Suite, 1 King Bed

9.0 out of 10
Wonderful
(6 reviews)
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds | 1 bedroom, in-room safe, desk, blackout drapes

Suite, 2 Queen Beds

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room (Superior)

1 bedroom, in-room safe, desk, blackout drapes

Superior Room (Superior)

  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom

1 bedroom, in-room safe, desk, blackout drapes

Suite, 1 Bedroom

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Room amenity

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(23 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | 1 bedroom, in-room safe, desk, blackout drapes

Standard Room

  • Sleeps 2
  • 1 Twin Bed

Similar properties

Relax by the serene pool surrounded by palm trees and lounge chairs.

Fiesta Inn Tijuana Otay

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, (1178)
$133 nightly
The price was $189
The price is $133 total
includes taxes & fees
Fiesta Inn Tijuana Otay

About this property

Holiday Inn Express & Suites Tijuana Otay by IHG

3-star hotel in Mesa de Otay
This hotel features a fitness center, a snack bar/deli, and coffee/tea in a common area. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, dry cleaning, and laundry facilities. Change of towels is available on request.
Holiday Inn Express & Suites Tijuana Otay by IHG offers 135 air-conditioned accommodations with safes and coffee/tea makers. A pillow menu is available. 55-inch LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary. A business center is on site at this 3-star property. This business-friendly hotel also offers a fitness center, a vending machine, and coffee/tea in a common area. Limited complimentary onsite parking is available on a first-come, first-served basis.

Holiday Inn Express & Suites Tijuana Otay by IHG has designated areas for smoking.

A complimentary continental breakfast is served on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2021
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower

Entertainment

  • 55-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Holiday Inn Express Suites Tijuana Otay by IHG
Holiday Inn Express Suites Tijuana Otay an IHG Hotel
Holiday Inn Express & Suites Tijuana Otay by IHG Hotel
Holiday Inn Express & Suites Tijuana Otay by IHG Tijuana
Holiday Inn Express & Suites Tijuana Otay by IHG Hotel Tijuana

Holiday Inn Express & Suites Tijuana Otay by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 707 out of 862 reviews
Rating 8 - Good. 99 out of 862 reviews
Rating 6 - Okay. 19 out of 862 reviews
Rating 4 - Poor. 10 out of 862 reviews
Rating 2 - Terrible. 27 out of 862 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Maricela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

iliana

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recepción súper amigables, serviciales, y eficientes! Muchas gracias por su ayuda!
Stayed 1 night in Apr 2025

10/10 Excellent

Johana

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful
Stayed 1 night in Apr 2025

10/10 Excellent

ALEJANDRO, PHOENIX

Stayed 1 night in Apr 2025

10/10 Excellent

Aracely

Stayed 1 night in Mar 2025

10/10 Excellent

Ivette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very courteous, lots of options for breakfast and food was delicious. I would definitely stay here again on my next trip.
Stayed 2 nights in Apr 2025

2/10 Terrible

John, Poway

Liked: Cleanliness, property conditions & facilities
Property policy for service dogs is misleading. The policy states that pets are not allowed, but Service Dogs are permitted. Upon arrival, I was informed dogs are not allowed. I presented my dog’s service dog certificate and veterinary vaccination records to no avail. I was not interested in making a scene and left without getting a refund because I had booked a last minute non refundable reservation. In the end, Expedia got involved and resolved my refund issue, but my point is there “service dog” policy is misleading, as advertised on Expedia, at the time of my reservation.
Stayed 1 night in Apr 2025

8/10 Good

Guadalupe, Chino Hills

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the bed was great. knocking down 1 sta because the AC in the room did not function properly.
Stayed 1 night in Apr 2025

10/10 Excellent

Kevin, Arleta

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property. It has anything you want around, the 7/11 across the street is super convenient and so many restaurants around the area.
Stayed 1 night in Feb 2025

10/10 Excellent

Carlos

Stayed 2 nights in Mar 2025

10/10 Excellent

Esmeralda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Severo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

NATASHA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Mar 2025

10/10 Excellent

eddy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the stay
Stayed 3 nights in Mar 2025

10/10 Excellent

Briseida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been other hotels they are noise and small. When I went Holiday they were very nice and helpful also very quiet.
Stayed 1 night in Mar 2025

10/10 Excellent

Clarissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel está muy bonito , súper limpio y cómodo . El servicio al cliente bien excelente, todos muy amables ! El desayuno al 100!
Stayed 1 night in Mar 2025

10/10 Excellent

Hector, Oak Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 2 nights in Mar 2025

10/10 Excellent

Rohit

Liked: Cleanliness
Nice staff, clean and safe place
Stayed 1 night in Mar 2025

10/10 Excellent

Leanne

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a really nice, clean and new hotel. The location is great close to the border and next to a shopping mall a lot of stores and restaurants.
Stayed 1 night in Mar 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente!!!!

Recomiendo muchísimo este hotel, se siente uno muy cómodo y seguro, tienen un excelente servicio, todas las personas que trabajan ahí fueron súper amables, siempre buscando que nuestra estancia fuera placentera y definitivamente lo lograron. Cabe mencionar que tienen un delicioso desayuno que en nuestros 3 días en el, era una grata y deliciosa sorpresa el ver que cada día tenían una variedad en la comida que tenia un muy buen sazón. Este lugar me motivo a regresar a Tijuana, donde la verdad nunca pensé que me hospedaría y menos que quisiera regresar. Ampliamente recomendado!!!!
Stayed 3 nights in Mar 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extra clean facility!!! Close to everything and minutes away from the Otay border cross
Stayed 1 night in Mar 2025

10/10 Excellent

Fidencio

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 3 nights in Mar 2025

10/10 Excellent

lizette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel
Stayed 1 night in Mar 2025

6/10 Okay

John

Stayed 1 night in Mar 2025

10/10 Excellent

Carlos

Stayed 1 night in Mar 2025