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Hotel Palacio Azteca

3.5 star property

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Photo gallery for Hotel Palacio Azteca

Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Buffet
Lobby
Point of interest
Outdoor dining

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Free airport shuttle
  • Spa
  • Pool

Explore the area

Map
Blvd Cuauhtemoc Sur N.213, Col davila, Tijuana, BC, 22400
  • Plaza Rio Commercial Center
    ‪12 min walk‬
  • Centro Cultural Tijuana
    ‪15 min walk‬
  • Estadio Caliente
    ‪4 min drive‬
  • Tijuana, Baja California Norte (TIJ-General Abelardo L. Rodriguez Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | 1 bedroom, in-room safe, desk, blackout drapes

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(31 reviews)
  • 484 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | 1 bedroom, in-room safe, desk, blackout drapes

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(15 reviews)
  • 377 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel Palacio Azteca

3.5-star hotel in Downtown Tijuana
This smoke-free hotel features an outdoor pool, a restaurant, and a fitness center. Free WiFi in public areas, free valet parking, and a free airport shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
Hotel Palacio Azteca offers 201 accommodations with safes and complimentary bottled water. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages and sports massages.
Hotel Palacio Azteca features an outdoor pool and a fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 3.5-star property offers access to a 24-hour business center and 7 meeting rooms. Event facilities measuring 5000 square feet (465 square meters) include a conference center. This family-friendly hotel also offers spa services, a terrace, and tour/ticket assistance. A roundtrip airport shuttle is complimentary to guests (available 24 hours). Onsite uncovered self parking and covered valet parking are complimentary.

Hotel Palacio Azteca is a smoke-free property.

Ixchel Restaurant - Onsite buffet restaurant.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle on request
  • Beach shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Free secured, covered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Ixchel Restaurant

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 7 meeting rooms
  • Computer station
  • Conference center (5,000 square feet of space)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Hot stone massages
  • In-room massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The name on the reservation must match the name on the guest's photo identification provided at check-in.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Azteca Hotel
Hotel Azteca
Hotel Palacio Azteca
Hotel Palacio Azteca Tijuana
Palacio Azteca
Palacio Azteca Tijuana
Hotel Palacio Azteca Hotel
Hotel Palacio Azteca Tijuana
Hotel Palacio Azteca Hotel Tijuana

Hotel Palacio Azteca Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 482 out of 1000 reviews
Rating 8 - Good. 220 out of 1000 reviews
Rating 6 - Okay. 118 out of 1000 reviews
Rating 4 - Poor. 78 out of 1000 reviews
Rating 2 - Terrible. 102 out of 1000 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, very clean and safe. Buffet was delicious.
Stayed 3 nights in Mar 2025

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Omar the manager was just excellent!
Stayed 1 night in Mar 2025

10/10 Excellent

Juan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very loud traffic noise and sirens. The hotel is located between two very loud streets near a hospital. The food was good. My breakfast was included and it was delicious and I appreciated having it available every morning. I notified the front desk on Tuesday that I would be checking out the following Friday instead of Saturday. I hoped they would refund the one night I was cancelling since I notified them early, but they did not refund me. I chose the hotel because of the airport shuttle; however, I waited at the airport for an hour and a half on a very windy, cold day. I would advise taking an Uber to avoid the hassle. The housekeeper was really sweet. I did not want her to clean every day, but she made sure to knock and check if I wanted water or fresh towels. Because of the road noise, I would request an inner room facing the pool.
Stayed 8 nights in Feb 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing else
Stayed 1 night in Mar 2025

4/10 Poor

JESUS

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Check in was easy. They gave me a room on the 1st floor. Didn’t say there was construction so Saturday at 8am hammering and drills. The bath was discustingly dirty. Appliances were disconnected and the phone in the room didn’t even work.
Stayed 1 night in Mar 2025

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Ana

Everything was wonderful except the beds was so hard, I couldn’t rest comfortably Valet was always wonderful
Stayed 2 nights in Mar 2025

6/10 Okay

MARIA

Business traveler, Traveled with family
Disliked: Amenities
Staff were very helpful. In the restaurant food was very good and the staff was very professional, however, in the room they had very very old towels in the bathrooms, it was very uncomfortable to-use.
Stayed 1 night in Feb 2025

4/10 Poor

Raul

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Feb 2025

10/10 Excellent

Mary Anne

Liked: Cleanliness, staff & service, room comfort

Mary Anne & Bill medical tourism

Older hotel but excellent services, beautiful pool area, ability to have 3 great meals a day. All at a great price. Will return
Stayed 6 nights in Feb 2025

2/10 Terrible

Rut

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Terrible experience no coming back .
Stayed 1 night in Feb 2025

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

6/10 Okay

ALFONSO

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
.
Stayed 3 nights in Feb 2025

10/10 Excellent

Ana

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean with very friendly staff
Stayed 1 night in Feb 2025

6/10 Okay

ALFONSO

Liked: Cleanliness
Location near where I had to do business.
Stayed 1 night in Feb 2025

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Live it

Second time staying here. Love it. Free breakfast, eady parking and transportation to and from airport.
Stayed 1 night in Feb 2025

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place

Friendly staff. Easy check-in and check out. The free breakfast was good and they also had buffet style breakfast for additional fee. Free transport to/from airport was a big plus.
Stayed 1 night in Feb 2025

6/10 Okay

DAVID

Stayed 4 nights in Feb 2025

4/10 Poor

Flor

Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
As soon I check in the reception person was rude and she give me a card to go inside the room which doesn’t open because she mistake the room number I comback and let her know also the room was very small the clima doesn’t work at all the room was very cold we call to let them know and they bring a portable heater the doesn’t work , I grabe a tisue and the dispenser come out broken the only thing I like was the service at the buffets the people and the food was good and the vallet person we use the transportation to the airport was very nice person very professional.
Stayed 1 night in Feb 2025

8/10 Good

Daisy

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Isaias

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Property is old , entry doors no to safe, windows do not seal to noisy from traffic out side, rooms are to small
Stayed 1 night in Jan 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Place was wonderful for the weekend. The staff was nice and helpful.
Stayed 1 night in Jan 2025

6/10 Okay

Carlos

Stayed 1 night in Jan 2025