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One Tijuana Otay

3.0 star property

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Photo gallery for One Tijuana Otay

Reception
Interior
Lobby
Superior Room, 1 Queen Bed | In-room safe, desk, blackout drapes, free WiFi
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Housekeeping
  • Air conditioning
  • Laundry
  • Free WiFi
$102
includes taxes & fees
Nov 3 - Nov 4

Explore the area

View in a map
Ave. Aeropuerto 1600, Lote 20, Baja California Norte, Tijuana, BC, 22390
  • Place, Alameda Otay
    ‪3 min walk‬
  • Place, U.S. Consulate General Tijuana
    ‪15 min walk‬
  • Place, Cross Border Xpress
    ‪6 min drive‬
  • Airport, Tijuana, Baja California Norte (TIJ-General Abelardo L. Rodriguez Intl.)
    ‪5 min drive‬

Room options

View all photos for Superior Room, 1 Queen Bed

In-room safe, desk, blackout drapes, free WiFi

Superior Room, 1 Queen Bed

8.6 out of 10
Excellent
(70 reviews)
  • 200 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Twin Beds

In-room safe, desk, blackout drapes, free WiFi

Superior Room, 2 Twin Beds

8.6 out of 10
Excellent
(26 reviews)
  • 200 sq ft
  • Sleeps 4
  • 2 Twin Beds

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About this property

One Tijuana Otay

3-star Tijuana hotel, connected to a shopping center in Mesa de Otay
This smoke-free hotel features a snack bar/deli, self parking, and laundry facilities. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a 24-hour front desk and a front-desk safe are onsite. Housekeeping is available on request.
One Tijuana Otay offers 120 air-conditioned accommodations with safes and blackout drapes/curtains. Flat-screen televisions come with digital channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access. This eco-certified hotel also offers laundry facilities, a front-desk safe, and an elevator. Onsite parking is available (surcharge).

One Tijuana Otay is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 100 per day)

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • Built in 2018
  • Double-glazed windows
  • Smoking not allowed
  • Traditional architecture
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Self parking fee: MXN 100 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available

We should mention

No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

One Tijuana Otay Hotel
One Otay Hotel
One Tijuana Otay Hotel
One Tijuana Otay Tijuana
One Tijuana Otay Hotel Tijuana

One Tijuana Otay Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 743 out of 1231 reviews
Rating 8 - Good. 253 out of 1231 reviews
Rating 6 - Okay. 118 out of 1231 reviews
Rating 4 - Poor. 58 out of 1231 reviews
Rating 2 - Terrible. 59 out of 1231 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Jose

Stayed 2 nights in Jun 2025

8/10 Good

julio

Stayed 1 night in Jun 2025

6/10 Okay

Rodrigo

Disliked: Cleanliness, amenities, property conditions & facilities
Dirty rooms. Good location
Stayed 3 nights in Jul 2025

10/10 Excellent

Alonso

Liked: Property conditions & facilities
Stayed 1 night in Jun 2025

2/10 Terrible

Erika

Stayed 1 night in Jun 2025

4/10 Poor

Dulce

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is below average when it comes to cleanliness. The rooms are very small, no blow dryer or iron. Very noisy.
Stayed 1 night in Jun 2025

10/10 Excellent

Gerardo

Liked: Staff & service, property conditions & facilities
Ok
Stayed 1 night in Jun 2025

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jun 2025

10/10 Excellent

MARTIN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent welcoming
Stayed 1 night in Jun 2025

4/10 Poor

oscar

Stayed 1 night in Jun 2025

10/10 Excellent

Jose

Stayed 1 night in Jun 2025

4/10 Poor

Susana, Calexico

Traveled with group, Business traveler
Disliked: Property conditions & facilities
Se escucha mucho ruido de los cuartos de alado, toallas muy viejas y le falta manyenimiento al hotel
Stayed 1 night in Jun 2025

4/10 Poor

Briseida

Traveled with family
Disliked: Staff & service
The staff was rude and they charged me extra fees which was so annoying
Stayed 1 night in Jun 2025

10/10 Excellent

daniel

Stayed 1 night in Jun 2025

6/10 Okay

Sara

Stayed 1 night in May 2025

4/10 Poor

Karla

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

horrible experience

this was our second time staying here . the first time was okay , the music outside was a little loud but was fine we decided to stay here again because it’s convenient for us and i enjoyed the shopping mall. we decided to give it another try . We stayed here on our wedding night and unfortunately had a really disappointing experience. We got locked out of our room and couldn’t get back in until the next morning, we didn’t receive an apology we just got switched to another room without any of our stuff . The room itself wasn’t much better. The floors weren’t clean, the shower hadn’t been properly cleaned, and there was no extra toilet papper they did not restock. The towels were very worn out and should’ve been replaced a long time ago. Overall, it felt like the staff didn’t care much about the guests or the condition of the rooms. Definitely won’t be coming back, and I wouldn’t recommend it if you’re looking for a comfortable or reliable stay.
Stayed 1 night in May 2025

4/10 Poor

Karla

Disliked: Cleanliness, staff & service
this will be my last time staying here ! the first time it was okay. the music from the outside was a little loud but i love the shopping mall so i wanted to try it out again . but this second time we had a very bad experience .
Stayed 2 nights in Jun 2025

10/10 Excellent

Sheldon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the middle of the plaza, everything is close…
Stayed 3 nights in Jun 2025

8/10 Good

Alejandro

Stayed 1 night in May 2025

10/10 Excellent

Angel

Stayed 2 nights in Jun 2025

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay,
Stayed 2 nights in May 2025

4/10 Poor

Douglas

Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in May 2025

10/10 Excellent

Valeria

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean, comfy spot! Definitely recommend for a family.
Stayed 3 nights in May 2025

4/10 Poor

Rose, Santa Barbara

Stayed 1 night in Feb 2025