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The Grosvenor

3.0 star property

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Photo gallery for The Grosvenor

Front of property - evening/night
Reception
Casino
Suite | 1 bedroom, in-room safe, iron/ironing board, free WiFi
Executive Room, Non Smoking | 1 bedroom, in-room safe, iron/ironing board, free WiFi

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Housekeeping

Explore the area

Map
26 Cains Terrace, Timaru
  • South Canterbury Museum
    ‪3 min walk‬
  • Caroline Bay Beach
    ‪11 min walk‬
  • Timaru Public Hospital
    ‪20 min walk‬
  • Timaru (TIU-Richard Pearse)
    ‪18 min drive‬

Room options

View all photos for Standard Room, Non Smoking (Single Room with 1 Single Bed)

Standard Room, Non Smoking (Single Room with 1 Single Bed) | 1 bedroom, in-room safe, iron/ironing board, free WiFi

Standard Room, Non Smoking (Single Room with 1 Single Bed)

  • 183 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Executive Room, Non Smoking

Executive Room, Non Smoking | 1 bedroom, in-room safe, iron/ironing board, free WiFi

Executive Room, Non Smoking

  • 183 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Non Smoking

Superior Room, Non Smoking | 1 bedroom, in-room safe, iron/ironing board, free WiFi

Superior Room, Non Smoking

  • 183 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Suite | 1 bedroom, in-room safe, iron/ironing board, free WiFi

Suite

  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed

Suite

  • Sleeps 2
  • 1 King Bed

Standard King Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room

1 bedroom, in-room safe, iron/ironing board, free WiFi

Executive Room

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room

1 bedroom, in-room safe, iron/ironing board, free WiFi

Superior Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

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About this property

The Grosvenor

3-star hotel in Timaru Central
Along with a casino, this smoke-free hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a business center, conference space, and dry cleaning are onsite.
The Grosvenor offers 49 accommodations with safes and coffee/tea makers. 32-inch flat-screen televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Timaru hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This 3-star property offers access to a business center.

Wireless Internet access is complimentary. Event facilities measuring 1787 square feet (166 square meters) include conference space. This eco-certified hotel also offers a casino, laundry facilities, and dry cleaning/laundry services. Onsite uncovered self parking is complimentary.

The Grosvenor is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 9:00 AM and on weekends between 7:30 AM and 9:30 AM.
TGB - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Full breakfast available for a fee 7:00 AM to 9:00 AM on weekdays and 7:30 AM to 9:30 AM on weekends; NZD 13 to 24 for adults and NZD 13 to 24 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • TGB

Things to do

  • 18 slot machines
  • Billiards/pool table
  • Casino (2,422 square feet of space)
  • Gaming table

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,787 square feet of conference space
  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2.5 percent for credit card payments
The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities are closed on Christmas Day and New Year's Day:
  • Bar/lounge
  • Business center
  • Casino
  • Dining venue(s)
  • Front desk
  • Laundry facilities
  • Meeting facilities

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately NZD 13.00 to 24.00 for adults, and NZD 13.00 to 24.00 for children
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Grosvenor Hotel Timaru
Grosvenor Timaru
The Grosvenor Hotel
The Grosvenor Timaru
The Grosvenor Hotel Timaru

The Grosvenor Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 224 out of 787 reviews
Rating 8 - Good. 333 out of 787 reviews
Rating 6 - Okay. 152 out of 787 reviews
Rating 4 - Poor. 57 out of 787 reviews
Rating 2 - Terrible. 21 out of 787 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
very nice place to stay, quiet and the restaurant food is good Very clean and great new rooms
Stayed 1 night in Mar 2025

10/10 Excellent

Frazer

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious, modern room, friendly staff and central to downtown Timaru. Would recommend!
Stayed 1 night in Mar 2025

6/10 Okay

Lloyd

Traveled with partner
Liked: Cleanliness
great position.no information in room for tv,-local attractions-nowhere to hang clothes in room or bathroom,and shower a bit awkward for older people but would be happy to stay there again as it represents great value
Stayed 1 night in Mar 2025

8/10 Good

Ernest

Stayed 1 night in Feb 2025

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a grand old hotel with lovely ceilings in the foyer in particular. The receptionists are very pleasant and welcoming. I was in a very nicely refurbished room on the second floor. Very comfortable and clean, and a really good shower with very good water pressure. I slept well, and enjoyed being close to cafes and the railway station. All in all a really nice place to stay. It will be my first choice next time I travel to Timaru.
Stayed 2 nights in Feb 2025

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old hotel tastefully renovated. Easy walking distance to shops, restaurants etc but we dined in and had a magnificent meal.
Stayed 1 night in Feb 2025

10/10 Excellent

Emily

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The grosvenor has a unique charm that’s inviting. The room was clean and comfortable.
Stayed 1 night in Feb 2025

10/10 Excellent

Twyla

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly and amazing! Our room was big and clean! Our bed so comfy after a long day of hiking! The restaurant provided us with delicious meals! We were all so pleased and so full!
Stayed 1 night in Feb 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall really good.

On arrival the reception area did not appeal too much. However the receptionist was very welcoming and friendly. Our room was on the second floor and we were so pleased with it. The whole floor has been recently refurbished and our room at the front was lovely.
Stayed 1 night in Feb 2025

10/10 Excellent

Jeni

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely (part) restored hotel in very convenient location. Very comfortable roomy room.
Stayed 1 night in Feb 2025

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Southern hospitality and kindness

We stayed 2 nights at the Grosvenor for the first and last night of our 14-day cycling holiday. Staff were extremely friendly and hospitable. Moreover they went out of their way to help us. First by allowing us to store our bike boxes, second by providing us with a bucket to clean our muddy bikes when we returned and third and most importantly helping us to catch our plane on time. We had booked a van through Timaru Taxis. However when we rang the company past our scheduled pickup time they advised us that they do not operate vans on the weekend. With less than an hour to spare prior to bag drop off Carol, one of the staff members, asked her husband to transport us and our boxes to the airport. Without their kindness we would have been stranded in Timaru for another day. Super grateful for everything
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay, highly recommended
Stayed 1 night in Jan 2025

8/10 Good

Casey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with a renovated upper level which we stayed in. Room was very spacious. Convenient location & easy free parking.
Stayed 2 nights in Jan 2025

6/10 Okay

Shannon

Traveled with family
Liked: Staff & service
I did advised the reception the next day. The shower needed attention. The water would drain very slowly and the shower base would over flow. One of the over the bed lights doesn’t work. Was very dim.. But did have a good sleep..
Stayed 1 night in Jan 2025

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

4/10 Poor

Trevor

Traveled with family
Disliked: Cleanliness
Room was nice and clean apart from the Toilet wasn’t cleaned properly. Very noisy during the night.
Stayed 1 night in Jan 2025

10/10 Excellent

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel room, charming view, friendly and helpful staff. We wished we were staying longer!
Stayed 1 night in Dec 2024

10/10 Excellent

Sharlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Great location. Quiet room with blackout curtains. Very impressed with meals at restaurant
Stayed 1 night in Dec 2024

8/10 Good

Dawn, Merrimac

Traveled with partner
Room was updated nice bright paint and decor. However, no trash receptacle in the bathroom. Bathroom sink was cool, but drained slow and would have been nicer to have a bigger counter than a large sink. Was a dirty towel hanging on hook when we checked in.
Stayed 1 night in Dec 2024

10/10 Excellent

Duke

Liked: Cleanliness, staff & service
It was fine for a stop over, not sure I would want to spend more than a day or so there. rather dated in the bathroom, hallways and bedrooms.
Stayed 1 night in Dec 2024

8/10 Good

Frances

Stayed 1 night in Nov 2024

2/10 Terrible

Chris

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort

Can’t believe someone recommended this to me

Arrived just before midnight, late checkin system was as good. Room hadn’t been serviced. Eventually got an onsite guy who spent 15min looking for a clean room. Finally found a single bed rooom. Hotel is very “tired”
Stayed 1 night in Dec 2024

8/10 Good

Ricky

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grosvenor Hotel Timaru Review

Nice spacious room, comfortable but feeling a bit dated, very close to the custom steakhouse to stroll down for the best steak in town so I’ll definitely be back.
Stayed 1 night in Dec 2024

10/10 Excellent

sheik

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the nice old antique lift that works perfect 👌
Stayed 1 night in Dec 2024