2/10 Terrible
Jordan
Traveled with partner
Nov 28, 2024
Disliked: Cleanliness, amenities, property conditions & facilities
We arrived in Mérida on Nov 24th for the wedding of my girlfriend’s cousin. We have been looking forward to this trip and had high hopes for our stay at Hacienda Viva Sotuta De Peon. Upon arrival we immediately knew we were going to be disappointed. The resort was lacking in cleanliness, safety, and organization.
To start, the walk to our hut was completely pitch black and unsafe with no lighting to guide us anywhere. Secondly, we noticed that there were absolutely no guests on the resort which made us very weary of staying there being from a different country.
Getting into our room we were met with an unpleasant smell, mosquitoes flying about in the room, and bugs in the bed which we did document because of how horrified we were.
After some conversations, we decided it was unsafe to stay there and began to make arrangements to leave the resort, which was almost impossible because even at 6 in the evening we were told there was absolutely no
means of transportation available to us. We felt scared, completely isolated with no options. We were finally able to arrange through family for a taxi company to come get us and when we were trying to leave they were out front attempting to make us pay for an entirely second room because they double booked us when we had already paid our room in full. Security was attempting to tell our taxi driver we had a “debt to our name” until we had to plead with the manager that this was a mistake. Horrible experience overall.
Jordan
Stayed 3 nights in Nov 2024