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Nice Room, Helpful Staff, but Unbearable Nighttime Noise My arrival was smooth and welcoming. Elvira at the front desk was very kind and asked Berenice to help with my carry-on when she learned I couldn’t manage stairs. I loved my double-occupancy room: it was clean, bright, comfortable, and overlooked the Zócalo passageway. Unfortunately, everything changed at dusk. The karaoke and live salsa music directly in front of the hotel were unbelievably loud and continued until dawn. I couldn’t sleep the entire night. The lack of double-pane windows makes the noise even more noticeable. Elvira kindly offered to change my room after reading my Expedia complaint, but I declined because I had already settled in and arranged all my belongings. Another disappointment was the hotel’s policy of providing only one bottle of water per person per day. Since I had booked a double-occupancy room but requested no housekeeping or additional amenities, I didn’t understand why asking for one extra bottle was such an issue. It wasn’t about the cost of the water, but rather the attitude, the sarcasm and lack of common sense in handling such a simple request. Eventually, the hotel accommodated me. The day before my departure, Elvira gifted me some regional coffee marshmallow candies, a thoughtful gesture I appreciated. Overall, I enjoyed my room and the staff’s hospitality, but the nighttime noise needs serious attention. I would definitely return on my next trip to Veracruz.

Excelente lugar céntrico y muy amable el personal !

El cuarto cómodo

Great place

N

Antes el hotel estaba mas limpio, la regafera con moho y las cortinas super sucias

hot water not hot enough for shower