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We arrived too early for check in so we asked that our luggage be held until we returned. After checking in we showed our claim stub and were told that a maintenance person would retrieve our luggage. We waited about 20 minutes, but our belongings were not brought . We waited some more, and eventually a lady from the front desk brought out our things. When we entered our room we were impressed with its spaciousness. The private bedroom was huge, with a separate bath, large jetted tub, and a nice parlor. However, the furniture was not all serviceable, with loose drawers, and some coming apart. The jetted tub fixtures needed replacement and the lights in the parlor area kept on turning off and on. When we checked out we wanted to leave our luggage kept until it was time to catch a bus for our next trip. This time, the front desk person directed us to a concierge station where we were promptly helped and our luggage was later retrieved without delay and the concierge helped us get a taxi to the bus station.

Viejo sin luz sin agua caliente y sin mantenimiento nunca regreso y caro

I simply cannot imagine a better hotel than this one. If/when I return to Veracruz, I shall request to stay here again. It has a perfect view of the harbor and is within walking distance of the historical part of the city (the Zócalo, the Cathedral, etc.). All rooms have balconies also. The Parroquia restaurant next to it is where I had most of my meals. Excellent.